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Departure delays
•C u s t o m e r s w h o s e f l i g h t i s d e l a y e d p r i o r t o s c h e d u l e d d e p a r t u r e f o r 1 - 1 : 5 9 h o u r s a r e e n t i t l e d t o a $ 2 5 v o u c h e r .
•C u s t o m e r s w h o s e f l i g h t i s d e l a y e d p r i o r t o s c h e d u l e d d e p a r t u r e f o r 2 - 3 : 5 9 h o u r s a r e e n t i t l e d t o a $ 5 0 v o u c h e r .
•C u s t o m e r s w h o s e f l i g h t i s d e l a y e d p r i o r t o s c h e d u l e d d e p a r t u r e f o r 4 - 5 : 5 9 h o u r s a r e e n t i t l e d t o a v o u c h e r g o o d f o r
f u t u r e t r a v e l o n J e t B l u e .

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WHAT editAHEAD
MasterJETBLUE?
title style

Compensate delays
Bring a big airline perspective to
JetBlue
Cost cutting
Lost confidence

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WHAT editAHEAD
MasterJETBLUE?
title style

 Recover serious issues

 Return operations normal
 Visible leadership
 Accept responsibility
 Learn from their service failure
 Preventive measures against wrong
happing

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Thank You