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  • MR Chit Chat

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    nelson bocel
    12 views5 pages
    The document describes a customer type called "Mr. Chit Chat" who loves to talk at length, is not in a hurry, and is usually friendly. Some advantages of this customer type are that they are friendly, patient, and tolerant, while disadvantages include that they are not focused on their problem and can lead to longer calls that go off topic. The document provides tips for agents on how to handle conversations with these types of customers such as listening carefully, personalizing statements, and bringing the conversation back to the original topic.

    Original Description:

    this kind of costumer always try entertain us if we are studying at a call center

    Original Title

    Mr chit chat

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    The document describes a customer type called "Mr. Chit Chat" who loves to talk at length, is not in a hurry, and is usually friendly. Some advantages of this customer type are that they are friendly, patient, and tolerant, while disadvantages include that they are not focused on their problem and can lead to longer calls that go off topic. The document provides tips for agents on how to handle conversations with these types of customers such as listening carefully, personalizing statements, and bringing the conversation back to the original topic.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    12 views5 pages

    MR Chit Chat

    Uploaded by

    nelson bocel
    The document describes a customer type called "Mr. Chit Chat" who loves to talk at length, is not in a hurry, and is usually friendly. Some advantages of this customer type are that they are friendly, patient, and tolerant, while disadvantages include that they are not focused on their problem and can lead to longer calls that go off topic. The document provides tips for agents on how to handle conversations with these types of customers such as listening carefully, personalizing statements, and bringing the conversation back to the original topic.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 5

    Mr.

    Chit chat
    Group No.6
    How is he/she?

     He is not in a hurry
     he loves to talk a lot
     he is not afraid his experience
     He start talking about his family
     He is usually friendly
    Advantages and disadvantages

    • Advantages
     Disadvantages
    • He is friendly
    • He is pacient
    • He is tolerant  He is not focused on his problem
    • He is jolly  If the agent has a time limit to
    • He talk carefully talk this kind of customer can
    affect to the agent
     He talks randomly sometimes
     Longer call
    Tips

     Listen carefully
     Customize or personalize the statements
     Sound excited and energetic when the customer is talking to us
     Be focused on the problem
     Bring the conversation back to the original topic
     Respond accordingly
     Provide him a solution
    Role

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