CHAPTER 1

INTRODUCTION TO
MANAGEMENT INFORMATION
SYSTEMS
(MIS)
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Overview
INTRODUCTION
WHAT IS Management Information System?
Information system and DECISION MAKING
Information system and TECHNOLOGY
Information system and BUSINESS
Management information system and Careers
Information system Opportunities and CHALLENGES

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What is MIS?
MIS is the Identifying of information that is needed for effective
decision making in organizations.

MIS is useful for Developing information systems to satisfy those

needs:-

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 MIS NEEDS
It improves personal efficiency.
speed up problem solving(the progress of problems solving in an
organization).
It promotes learning or training.

It increases organizational control .

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Cont..
It generates support of a decision taking.
It creates a competitive advantage over competition.
It reveals new approaches to thinking about the problem space.

It helps automate the Managerial processes .

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 What is MIS?
In other words…..

“ MIS is using technology to

create business value.”

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What is MIS?
Information
◦ Data that has been put into a meaningful and useful context.

Management Information System

◦ A combination of computers and people that is used to provide information
to aid in making decisions and managing a firm.

Information Technology (IT)

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 Components of MIS
Information Technology
Computer Hardware
Computer Software
Data Management technology
Networking and Telecommunications technology

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 Components of MIS
Information technology is one of many tools managers use to cope with change.
Computer hardware is the physical equipment used for input, processing, and
output activities.
Computer software consists of the detailed, preprogrammed instructions that
control and coordinate the computer hardware components.

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Data management technology consists software to store data in physical storage
media.
Networking and telecommunications technology, consisting of both physical
devices and software, links the various pieces of hardware and transfers data

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Information Systems (IS)

A set of interrelated components

that collect (or retrieve), process,
store, and distribute information to
support decision making and
control in an organization.

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Activities in an IS

INPUT PROCESS OUTPUT

FEEDBACK

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MIS and Business
Functional Areas of Business
◦ Sales and Marketing
◦ Manufacturing / Service
◦ Finance / Accounting
◦ Human Resource

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E-Business And E-Commerce
E-Commerce
Buying and Selling of goods and services through the internet is known
as e-commerce.

E-Business
is an electronic business, by which all the business activities are
conducted through the internet.

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 What are e-Commerce and e-Business

E-COMMERCE categories
Business-to-Consumer (B2C)
◦ Selling retail products to consumers

Business-to-Business (B2B)
◦ Selling at the wholesale level to other businesses.

Business-to-Government (B2G)
Customer-to-Customer(C2C).

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E-Business
◦ Using Internet technologies to conduct any level of business.
◦ Marketing levels.
◦ Managing an Existing Customers.

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IS and Decision Making

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Managerial Levels
Senior managers: long-range strategic decisions about products and
services.

Middle managers: Carry out the programs and plans of senior

management.

Operational managers: monitor the firm’s daily activities.

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Data vs Information
To make good and accurate decisions
data must be transformed into
information.
Information Processing Cycle
Input  Process  Output  Storage

(Data) (Information)

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Data versus Information

Data and Information

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Characteristics of Good Information
Subjective Value
Relevant
Timely
Accurate & Right
Meaningful Format
Complete
Accessible.

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 IS and Technology
Hardware, software, databases, networks
and other related components
Computers and other technologies are used
to build information systems.
What technology should be used?

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 Careers in MIS
What does it take to succeed?
SOFT SKILLS TECHNICAL SKILLS
1. Communication 1. Technical issues
2. Teamwork 2. Problem Solving
3. Patience 3. Analytical
4. Creativity 4. Programming
5. Decision Making 5. Synthesis

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 Careers in MIS
Project Managers
System Design
Software Design
Database
Internet
Network / Telecommunications
System Analyst

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Cont..
MIS Career

- Computer software engineers

- Personal financial advisors
- Financial analysts
- Substance abuse and behavioral counselors.

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IS Opportunities
Increase worker productivity

Enhance decision making

Improve team collaboration

Create business partnerships and alliances

Enhance global competitiveness

Support corporate strategy

Improve quality of goods and services

Rapidly changing technology

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 IS Challenges
Workforce downsizing
Information overload
Employee mistrust
Difficult to build
Security breaches
Rapidly changing technology

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 END

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