EFFECTIVE

COMMUNICATION
SKILLS
DISTRICT INSET
December 17, 2020

RAINIEL VICTOR M. CRISOLOGO, Ed. D

HT-III, Resource Speaker
WHAT HAS CHANGED
COMMUNICATION
FOR US?
• Perceptions
• Electronics
• Generations – 5 in the workplace as of 2015
• Attitude – 8 and Gate
• Digging holes in the sandbox
• Information overload
• STRESS
• Workplace conflict
• Change not communicated
 GENERATIONS

Traditionalis Baby Generation Generation Y Generation Z

t Boomers X 1981-2000 2001-Present
1922-1943 1944- 1961-1980
1960
 EFFECTIVE COMMUNICATION
SKILLS
The Basic Principles
1.Focus on the situation, issue, or behavior, not on the
person.
2.Maintain the self-confidence and self-esteem of
others.
3.Maintain constructive relationships with your
employees, peers, and managers.
4.Take initiative to make things better.
5.Lead by example.
EFFECTIVE COMMUNICATION
SKILLS

There are primarily four sources of workplace

communication:
1. Spoken
2. Written
3. Visual
4. Electronic
 EFFECTIVE COMMUNICATION
SKILLS

Spoken- fastest and easiest to use, but requires that you listen
well and sometimes take notes.
 EFFECTIVE COMMUNICATION
SKILLS

Things to think about when using spoken communication in

the workplace:
What is it that you need to know?
Who would be the best source for the
information?
How should you ask the questions to get
the information you need?
 EFFECTIVE COMMUNICATION
SKILLS
Five Keys to Spoken Communication

- State the purpose and main point of your

message
- Present points to aid understanding
- Check for understanding and reactions
- Handle reactions to what you’ve presented
- Summarize your main point
 EFFECTIVE COMMUNICATION
SKILLS
• Written- typically a great source of information. The obvious drawback
is that often takes more time to look something up than to ask someone.
• Examples of written materials in the workplace:
- memos
- reports
- policy manuals
- books
- SOP’s
 EFFECTIVE COMMUNICATION

Non-verbal signals that encourage cooperation

N- Never send mixed signals- words & body
language should match
O- Open up- both your mind & your body
language
N- Nod to demonstrate attention & understanding
EFFECTIVE COMMUNICATION

Non-verbal signals that encourage cooperation

V- Vary your tone, pitch & rate of speech
E- Eye Contact
R- Remain focused; show that you are paying attention
B- Be empathic, encouraging & respectful
A- ALL that you do in the presence of another communicates
L- Listen to the spoken and unspoken message
S- Smile; this is a powerful symbol of your cooperation
 EFFECTIVE COMMUNICATION

Electronic- the way of getting information in the

workplace.
WORKPLACE PERSONALITIES
• The Know-It-Alls
• The Passives
• The Dictators
• The Gripers
• The "Yes" People
• The "No" People
WHAT IS EMOTIONAL
INTELLIGENCE

It is the ability to recognize your emotions,

understand what they're telling you, and
realize how your emotions affect people
around you.
 CHARACTERISTICS OF EMOTIONAL
INTELLIGENCE

• Self-Awareness
• Self-Regulation
• Motivation
• Empathy
• Social Skills
FOUR WAYS TO BE TOXIN-
FREE

• Default to direct communication

• Stop character assassinations.
• Interrupt public re-dressings.
• Go face-to-face with e-stabbers.
REMEMBER THE “DON'TS”
• Shut down
• Judge
• Issue an ultimatum
• Make assumptions
• Make snap decisions
• Question integrity or credibility
• Review old history
• Buy in to the emotions
• Activity 1

ELEPHANT GAME

C.I.A
CONTROL. INFLUENCE. ACCEPT
WHAT HAVE WE LEARNED
AND WHY IS IT IMPORTANT?
THANK YOU!
REFERENCES

INGRID TUGWELL
843.529.0098
ITUGWELL@TRAINWITHPST.COM