WHAT IS LISTENING ?

• Listening is phycological process analyzing the sounds, organizing them

into recognizable patterns, interpreting the patterns and understanding the
message by inferring the meaning

• Listening • Hearing
• Focused • Accidental
• Intentional • Effortless
• Ability
• Conscious • Passive
• Active
 • Listening is the most
important component
of communication
• 45% listening
• 9% writing
• 16% reading
• 30% speaking

• Listening is a Golden key that opens the

human relationship
• helps to understand other side of the
story