Professional Documents
Culture Documents
Quality MIS
Quality MIS
1. Market quality
Feedback on quality trends in the markets
Facts on competitors products and pricing
Benchmarking results
Short and long-term product performance
Facts on customer satisfaction:-
- Market share
- Repeat business as a % of total business
- Customer complaints
- Number of claims
- Warranty costs as a % of sales
Quality MIS
2. Supplier Quality
Quality problems
Cost competitiveness
Delivery schedules
Quality MIS
3. Quality in operations
I. Sales
- Facts about deliveries
- Delivery safety for different products
- Spare parts availability
- Sales claim
Quality in operations...
Quality MIS
II. R&D
- New products introduced in the past 2 years
- New products in pipeline
- Progress of R&D projects
- Design changes
Quality in operations...
Quality MIS
III. Production
- Capacity utilization
- Process capability
- Scrap and rework costs and causes
- Product performance at final test
- Quality of parts - by part and process
4. Costs
Internal failure costs
- Value of products scraped
- Rework costs to make defective items conformed to standards
- Reduced value of products sold as seconds
External failure costs
- Replacement of defectives
- Salaries of customer service people handling complaints
- Product litigation
- Estimated loss of future orders due to defectives received by
customers
Costs for special activities
- To improve quality
- Training & Development
Quality MIS