Facilitator : Kamran Azeem

Group No. 2

Name:
Umair Siddiqui 14848
S. Mazhar Ali 14849
Organizational Behaviour
Syed Nouman 14850
Waqar Ahmad 14851
Zaka Khan 14858
We have established the business of Super Mart in the Name of

“ Family Super Mart “

 McGregor’s Theory X & Y

Both Theories have been implemented on our business as different nature of job is involve in
running the business of Super Mart.
Theory X will be essential to be regularized to get task done on given time by the lower level
staff , whereas Theory Y will also play a important role in running the operations of the
business smoothly.
 Theory X

Advantages Disadvantages
Strict attitude with lower staff is pre-requisite to control Less interest and disappointment can be raise into the staff.
and make them dutiful.

Direct floor staff to observe extra work out of their domain It may lead to frustration as there is doubt in staff regarding
so that operation can run in smooth way and sudden there job descriptions.
hurdles and task can deal perfectly.

Staff Work will be closely monitored on the floor This may increase frustration in the mind on floor staff
 Theory Y
Advantages
Floor manager allowed to generate new ideas and
implement them without approval of Higher management.
Its leads to team work and creates good working
environment in the Super Mart.
Disadvantages
As Change in Operations may effect the smooth working
of Super Mart
Creating friendly environment might lead to informal
working during working hours.
 Job Characteristic Model

The Job Role We Have Selected is of “Floor Manager” as Floor Manager will play the most
important role in Our Super Mart business
Skill Variety :

High Demand Low Demand

Manage Categorized Display. Maintain Floor Hygiene.

Customer Service. Checking Of Price Tags.

Task Identity :

High Demand Low Demand

Staff Management Manage sales promotion activities

Floor Inventory Management Monitor security issues of floors

Task significance:

High Demand Low Demand

Floors patrolling to refill the shelf of Staff will update manager on time
quickly sold items regarding these items.

Keep synchronization with store team for Concern floor staff will send inventory
items supply at floor. items as per manager instructions.
Autonomy:
High Demand Low Demand
Implementing FIFO method to product Staff is strictly bound to follow the FIFO
sale according to product life cycle method instructed by floor manager.

Feedback :

High Demand Low Demand

Resolving customer issues and queries. Maintain the record of customers
feedback accordingly.
Categorizing of Products as per there Communication with the vendors
sales to report to the high management. regarding product related issue.