Global 8D Problem Solving

Process Overview

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 D0 - Prepare For Global 8D

 Define and quantify symptoms

 Identify customer and affected
parties
 If necessary, provide Emergency
Response Action to protect the
customer
 Determine if G8D should be
implemented

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D1- Establish the G8D Team

 Identify G8D Champion

 Identify Team Leader
 Determine skills and knowledge team
will need at this stage
 Establish team membership
 Establish team goals
 Establish team roles

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D2 - Describe the Problem

 Develop the Problem Statement

identifying “what is wrong with what”

 Develop the Problem Description

detailing the problem in quantifiable terms.

4
 D3 – Develop the Interim
Containment Action (ICA)

 Is ICA required
 Evaluate ERA
 Identify and choose best ICA
 Plan and implement ICA

5
 D4 – Define and Verify Root Cause

 Review process inputs and establish

possible causes
 Determine possible root causes
 Establish root cause and verify

To be established for the problem and

for the escape point

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 D5 – Choose and Verify Best
Permanent Corrective Action (PCA)

 Select the best permanent corrective

action to remove the root cause
 Select the best permanent corrective
action to address the escape point
 Verify that both decisions will be
successful when implemented and
not cause undesirable effects.

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 D6 – Implement and Validate
PCA’s

 Develop action plan for root cause

and escape point PCA’s
 Implement PCA’s
 Remove the ICA
 Perform Validation
 Confirm with customer

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 D7 – Prevent Recurrence
 Identify systems, policies, practices
and procedures that allowed
problem to occur and to escape to
the customer
 Identify and select preventative
actions
 Verify preventative actions
 Implement preventative actions

Consider current and similar problems

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 D8 – Recognise Individual and
Group Contributions

 Document lessons learnt

 Recognise individual contributions

 Recognise group contributions

 Celebrate completion of G8D team’s

task

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 Other Global 8D Resources

• Modify the necessary systems including

policies, practices and procedures to
prevent recurrence of this problem and
similar ones

• Make recommendations for systemic

improvements, as necessary

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