WA R R O O M K E Y I S S U E S

AUGUST 2019

1
R E F L E C T I N G O N K E Y I S S U E S F R O M T H E WA R R O O M C O M M I T T E E

What are the current challenges

Customer
80% reactive and 20%
Lack of data integration communication is
predictive maintenance
and business processes based on historical
with limited data-driven
from connectivity to data, not real-time
strategies Revenue protection
billing & not a 2 way
operations not optimized to
communication
locate non-technical losses
to enable quick curtailing of
losses

Meter installation to
Field workforce uses cell
collection back office is
phones with mobile Energy
semi-automated as it
access to maps, data, but balancing not
relies heavily on data
the connectivity is not yet enabled
dumps
real-time

2
R E F L E C T I N G O N K E Y I S S U E S F R O M T H E WA R R O O M C O M M I T T E E

With the current R3billion shortfall - the focus is on reducing losses, increasing proactive maintenance and improving workforce
productivity - to increase revenue and profitability of City Power.

Completeness Completeness

1. Customer Master data (Overall) 3. Customer Life cycle

a) Establish a) New service connections
 Property b) Disconnections / reconnections
 Region c) Move-in / Move-out
 Tariff categories d) Revenue Impact
b) Maintain
c) Exception reports 4. Vending (SAP ISU/SUPRIMA
d) Revenue Impact e) Vending vs. Non vending
 Per region
•• Completeness
Completenessof ofrevenue
revenue  Per tariff category
f) Exceptions
 Region
•• Accuracy
Accuracyof
ofrevenue
revenue  Tariff categories
2. Customer Database (SAP ISU/SUPRIMA  Affluent vs. non affluent
•• Revenue
Revenueconsistency
consistency a) Exceptions
•• Revenue
RevenueCollection
Collection  SAP ISU vs. YDM20
 Exceptions
•• Long-term
Long-termProjects
Projects  Quantify
revenue impact
 YDM20 vs. Sales
 Exceptions
 Quantify
revenue impact

3
R E F L E C T I N G O N K E Y I S S U E S F R O M T H E WA R R O O M C O M M I T T E E

With the current R3billion shortfall - the focus is on reducing losses, increasing proactive maintenance and improving workforce
productivity - to increase revenue and profitability of City Power.

Accuracy and consistency Accuracy and consistency Collections and Long-term Projects
1. Pre-Billing Analysis
a) Consumption analysis 3. Meter Maintenance 1. Customer Portal
 Load profiles a) Technical audits a) Customer readings
 Patterns  Maintenance audits b) Customer queries
b) Revenue alarms  Revenue Protection c) Alarms
c) Load factor verifications audits d) Customer mock bill
d) Tariff changes including b) Verification of the following: e) Debt analysis
various tariff impacts to  Meter on-site f) Payment patterns
revenue  Wiring of the eter g) Disconnection /
•• Completeness
Completenessof ofrevenue
revenue  CT/VT reconnections
e) Billing factors and their
••  Meter programming
Accuracy
Accuracyof
ofrevenue
revenue impact to revenue
f) Meter dial issues  If customer has a) Long-term Projects
•• Revenue
Revenueconsistency
consistency g) Reading comparisons (IEE, renewables b) Tariff Analysis
 Meter dials (IEE vs.
•• Revenue
RevenueCollection
Collection MRQC , SAP ISU)
Meter)
c) Eskom Mock bill verification
d) Renewable energy strategy
•• Long-term
Long-termProjects
Projects 2. Post-Billing Analysis  New Business Model
a) Revenue comparison analysis 4. Revenue forecasting tool e) Cost of Supply study
b) Invoicing consistency  Energy balancing
c) Reversal analysis
 Consumption
 Revenue
 Rebilling of reversals