Lacking of Digital Readiness in

Public & Private Sectors (UK)

Prepared by XXXXXX
 SCOPE
 Introduction to digital readiness
 Issues of digital readiness in public and private sectors
@ UK
 Steps to be taken in improving digital readiness among
the public & private sectors at UK
 Recommended strategies to improve digital readiness
in public & private sectors @ UK
 Analysis on Digital readiness in Malaysia context
 Suggested actions to improve digital readiness in
public sectors (Malaysia context)
 Introduction
 Digital readiness?
› It refers to the readiness of people in using all kinds of
information technologies tools to perform daily
operation without involving any paper-based S.O.P.
 Why needs digital?
 Improve effectiveness of daily operation in
organization
 Minimize human errors in the process of daily
operation in organization
 Digital readiness in UK
Force Field Analysis
Supporting Changes Obstructing Changes
Go mobile
Disjointed system

Digital Readiness
Embrace digital
throughout business Silo working

Engage customers with Failure to embrace data

digital updates analytic
 Issues in Digital Readiness @ UK

Methods Machines
People
Lack online system
Lack Paper based SOP
motivation Lack IT tools
Silo working
Bureaucracy System Lack of Dig
readiness
Low digital awareness Involve high technologies
and tools Rapid changes and
Lack of budget due involve short time
economic depreciation to respond

Environment Materials Times

 Steps to be taken
No Mckinsey 7S Explanation
Framework
1 Strategies Go mobile
Embrace digital throughout business
Engage customer with digital updates and promotion
2 Structure Using matrix organization structure
3 Systems Integrate both online and offline system
4 Skills Information technology literacy skills
5 Staffs Staffs from various departments will collaborate and
form a work team.
6 Style Open and democracy management style to allow the
staffs contributes more ideas on improving digital
readiness in organization
7 Shared value Team spirit and collaboration among the staffs
 Proposed Recommendation
No ERRC Grid Model Explanation
1 Eliminated factors Removing outdated paper-based standard of
procedures
2 Reduced factors Reduce manual system in standard of procedures

Reduce current paperwork

Reduce the complicity of user screen of current used

IT tools in organization
 Proposed Recommendation
No ERRC Grid Model Explanation
3 Raised factors Increase numbers of IT literate staffs in organization

Increase IT literacy level among the staffs

Increase the interest of staffs in using IT tools to

perform daily operation

Increase the usability of network infrastructure in

organization

4 Created factors Create paperless working culture

Establish more IT training program

Create more mobile apps.

 Analysis on Digital Readiness in
Malaysia
 Public Sector ICT Framework 2016 – 2020
› ICT version
 Support 11 Malaysia plan

› ICT strategic Trusts

 Strategic enablers to achieve ICT goals.

› Enabling Ecosystem
 Support the successful implementation of ICT initiatives.

› Basic principles
 Underlying guiding factors in ICT implementations
Analysis on Digital Readiness in
Malaysia
 Current Public Sector Landscape

83%
Services available online
95%
Accomplished
31Agencies using 200 Agencies
DDMS using MyMesyuarat

4 Pilot projects 1Gov*Net

on Big Data Analytics implemented in
agencies 209
21 Main
Activities
50 ICT experts
50 Agencies
84 Agencies using PDSA-2 7
Strategic
using PDSA-1
Thrusts

284,0271GovUC users
 Analysis Digital Readiness in
Malaysia Context via SWOT
No SWOT Model Explanation
1 Strengths Most of the employees in public sectors are
educated (min Dip.) and it will be easier to adapted
in digital culture.

Most of the department in public sectors are internet

accessible. Easier to implement digital infrastructure
and system
2 Weaknesses Bureaucracy problems in public sectors

Less self motivation among government servants in

using IT to perform daily tasks

Network infrastructure too old and slow in

implementing fully digital government.

Lacking of collaboration among staffs (inter-

departments)
 Analysis Digital Readiness in
Malaysia Context via SWOT
No SWOT Model Explanation
3 Opportunities Most of Malaysian aware the uses of IT in daily life.
Easier to encourage public to use digital services
provided by government

Emerging of mobile technology in Malaysia

increase the accessibility of public to the services
provided by public sectors.

Education both in primary and secondary school

more focus in IT literacy development.

The support from government in Digital

Transformation. Example: Sarawak CM unveils “E-
Commerce Transformation Plan” at IDECS 2017
 Analysis Digital Readiness in
Malaysia Context via SWOT
No SWOT Model Explanation
3 Opportunities Under Malaysia Plan 2016 – 2020:
Improving usability and accessibility of digital
infrastructure.

•Example:70% of household was accessible to

broadband facilities in 2014.

•Example: In 11th Malaysia Plan, communication

based on Whatsapp will be prioritized.
 Analysis Digital Readiness in
Malaysia Context via SWOT
No SWOT Model Explanation
4 Threats Economic crisis limited budget to spend in digitalize
the working procedure in public sectors

Involve high end technologies and equipments.

Rapid evolution in IT and make everyone in public

sectors hard to follow the footsteps
 Suggestion to Improve Digital
Readiness in Malaysia
Issues Strategies Plan of action
Bureaucracy problems in Bureaucracy reducing Simplify the SOP in public
public sectors sector.
PRO: Improve the
effectiveness of workflow
in public sectors.

CONS: Some government

servants might not get uses
to.

Time consuming
 Suggestion to Improve Digital
Readiness in Malaysia
Issues Strategies Plan of action
Less self motivation among Organizing more training Organizing workshops to
government servants in program improve ICT literacy levels
using IT to perform daily among staffs from time to
tasks time.
Rapid evolution in IT and
make everyone in public PRO: Increase the IT
sectors hard to follow the literacy & motivation
footsteps among the government
servants.

CONS: Might involve

some budget

Time consuming
 Suggestion to Improve Digital
Readiness in Malaysia
Issues Strategies Plan of action
Network infrastructure too Technologies integration Integrate offline & online
old and slow in system partially and it
implementing fully digital carried out consistently in
government. 5 years time.
Involve high end
technologies and PRO: Avoid culture
equipments. shocks happens among the
employees in public
sectors or public users.

CONS: Huge budgets

Data redundancy
 Suggestion to Improve Digital
Readiness in Malaysia
Issues Strategies Plan of action
Lacking of collaboration Resource / data sharing Centralize data and allow
among staffs (inter- data / resources shared with
departments) other department

PRO: Establish cooperative

behavior among the employees

Platform for digital

government in future

CONS: Not all members in

public sectors will participate

Data might be misused.

 Suggestion to Improve Digital
Readiness in Malaysia
Issues
Economic crisis limited
budget to spend in
digitalize the working
procedure in public sectors
Strategies Plan of action
Project phasing Cut down whole project into
smaller milestones and phases
to be achieved in certain period
of time.
PRO: Only involve smaller
budget in certain period of
time.
CONS: Time consuming
 Conclusion
 Digital concept is important to increase the
effectiveness of daily operation in public sectors.
 Facing lots of challenges in implementing it. For
the example, bureaucracy problems, huge
investment, rapid evolution in IT technologies,
silo working culture and others
 Conclusion
 Therefore, public sectors should implement more
IT program to improve Information Technology
Literacy & motivation and behavior among the
staffs in public sectors
 Allocate sufficiency budget to transform current
paper-based SOP to digital format