The Art of Etiquette

Why manners matter?

By 2+2=5
CONVERSATION ETIQUETTE
● Listening attentively. A good listener is always dear to every client.
Speak only when the speaker has finished talking instead of interrupting
Keeping a low but clear and calm voice while conversing. Tone should
always be polite
Contacting eyes. while conversing looking into the eyes of the listener
always Is meaningful.
Articulating conversation. Keeping conversation short and to the point
Coping unwanted conversation. Maintaining soberness and politeness.
 HANDSHAKE ETIQUETTE

● Keeping fingers tilted down and your thumb up during shaking hands.
However need to ensure
● While shaking hands, greet the person by looking into his/her eyes is
essential
● Limiting the time of handshakes from 2 to 3 seconds and taking hand
back gracefully is highly expected
● Avoid patting on the back of the hand.
DRESSING ETIQUETTE

● Wearing neat and nicely pressed formal clothes. Choosing corporate

shares during picking up clothes for office wear is artistic and result
oriented
● Women should avoid wearing exposing dresses and choose for little
but natural make-up. Men need to keep their hair neatly trimmed and
set
● Shoes with right polish
● Keeping nails clean
● Wearing clothes which are comfortable in and can carry well.
INTRODUCTION AND GREETING
ETIQUETTE

● During introduction, either shake hands or nod hour head

● If you are in charge of introducing other people always introduce the
lower ranked to the higher ranked one.
● In first introduced, standup to meet or greet the person.
ELECTRONIC COMMUNICATION
ETIQUETTE
● In communicating with colleagues, seniors or clients through emails,
always needs to address the person with “Dear sir”, “Hi”, followed by a
title(Mr./Message./Miss etc.), whatever suits best with your names
and designation. Also, always mention a “subject” to all your official
emails.
● Keep official emails preferably shot and precise
● During conference, introduce all participants to each others at
beginning
● While speaking over telephones, always greet the others while
starting and ending the call
● Include your contact details and the date while sending faxes.
 DINING ETIQUETTE

● Being courteous during official dinners off the seat to your guest. If
you are the guest, be punctual and thank the host for the dinner
● Initiate conversations while waiting for food
● Avoid opening your mouth and chewing good.
● Avoid pointing at others plate and eyes on particular food
● Avoid pointing the fork or knife towards others while eating and
speaking
● If something unwanted has gone to your mouth, place the napkin in
front of your mouth tactfully and bring in out
● Avoid talking when there is food in your mouth
THANK YOU LETTER ETIQUETTE
● When you have multiple thank you notes to write, such as after a birthday
party or shower, make sure you send the correct message to each person.
● If you receive a gift in the mail, you may send a brief email letting the person
know you received it. Follow up with a written note.
● Most of the time, a thank you note can be short and to the point.
● Be specific about what you are thanking the person for. You don’t want to
simply say, "Thank you for the gift."
● Even if you didn't care for the gift, you should send a thank you note.
● State how you will use or have used the gift or service.
● Wrap it up with a personal comment.
 GENERAL ETIQUETTE
● Always be punctual at your workplace
● Switch off or put your mobile in silent mode while in a conference call,
business meetings. In case of urgent calls, fake permission from the others for
taking the call
● Avoid digging your nose in public
● Use handkerchief or tissue when you are coughing or sneezing on
conversation
● When in a meeting room, stand up to greet your seniors if they arrive after
you
● Try to a avoid funny and embarrassing sounds in a meeting
● Always keep a comfortable distance while conversing with others
What Experts are saying
Friends and good There can be no Good manners will
manners will carry defense like elaborate open doors that the
you, where money courtesy.” best education cannot
won't
E.V. Lucas Thomas
Margaret walker
 WHY I CHOSED THIS
PRESENTATION
TEMPLATE AND COLOUR
PRESENTED BY

PAVITHRA L

LINKEDIN: Pavithra
Lakshmikanthabharathi

EMAIL:
pavithravslkanth2001@gmai
l.com

THANKING YOU.