A STUDY ON THE IMPACT OF

E-TICKETING IN BUS SERVICES

UNDER THE GUIDE AND SUPERVISION OF

Mr.M.THANGAJESU SATHISH M.Com. M.Phil.

ASSISTANT PROFESSOER
DEPARTMENT OF COMMERCE
KAMARAJ COLLEGE
THOOTHUKUDI – 628003
 Project report
submitted to
Kamaraj College, Thoothukudi

Affiliated to
Manonmanium Sundaranar University,
Tirunelveli

in partial fulfilment of the requirement for the degree of

BACHELOR OF COMMERCE
Submitted by

Name Reg.no Ponram.M

20172101301238
Prabakaran.M 20172101301242
Pragash Paul.K 20172101301243
Prawin Durai.A.S 20172101301244
Raja Gopal.S 20172101301245
 INTRODUCTION AND DESIGN OF THE STUDY
 Today the internet is more easily reached
and less luxurious than it was, and the
number of internet users is on the rise
rapidly. With the rapid change of information
and communication technology, Internet and
World Wide Web (WWW) has become an
important apparatus in business, which has a
major impact on business world.
STATEMENT OF THE PROBLEM
 E-ticket is different from the traditional paper
ticket because e-ticket is safer, faster, reliable and
maybe cheaper.
 Presently, employees at the ticket counter are using
the physical system to sell tickets and accomplish
the bus seat booking. Quite a lot of people find it
hard to go to bus stand each time to check whether
there is any availability of ticket. Thoothukudi is a
Industrialised city, which consist of a high number
of working class people. So they mostly prefer
online ticket booking. Hence, the researcher has
made an attempt to find the satisfaction level of
online reservation in Thoothukudi.
OBJECTIVES OF THE STUDY

 To study the socio economic background of

the customers availing the service of online
reservation of bus tickets.
 To trace of the problems faced by the
customer online reservation of bus tickets.
 To measure the level of satisfaction of the
customers towards E-Tickets.
 To offer suggestions for improvement of
satisfaction of the passengers with regard to
e-ticketing in transportation of bus.
SCOPE OF THE STUDY

 The scope of the present study is to analyse

the customer’s perception towards reservation
of e-tickets. The study reveals the impact of
technology and digitalized ticketing platform
of both public and private buses.The benefits
and importance of the e-ticketing was also
focused in the study. The samplerespondents
are selected for the study who is residing
within the limit of Thoothukudi city only.
LIMITATION OF THE STUDY
The following are the limitation of the study:
 Only limited sample size had been considered for
the study and therefore, the conclusion drawn
based on this may not be a reflection of the entire
population.
 This study is restricted to the Thoothukudi city only
 The research outcome may be not suitable any
other sector.
 Possibility of errors in data collection due to the
bias of the respondent.
 Reliability and accuracy of the analysis depends on
the respondent openness and trueness towards
each question.
RED BUS

 Redbus started its operations in August 2006 with its

headquarters in Bangalore, India. It started expanding its
operation in many cities and the first branch was
established in December 2006 itself by opening a branch
in Hyderabad and since then it has become the largest
bus ticketing company operating in India and it reaches as
far as 850 bus operators with physical presence in 22
states through a total sales of around 1.3 million seats
annually. redbus is first online portal for bus ticketing in
India and its first mover advantage has permitted it to
gain trust among all its stakeholders. redbus presently
covers geographically 80% of the overall market. Its
website “redbus.in” is the 4th most visited website in the
country and 60% of its total bookings are procured
through this website.
SUGGESTIONS
 Achieving better customer satisfaction through
value addition to customer services.
 Improvement in safety, reliability and reduction in
maintenance costs.
 Improve the website which an illiterate can easily
understandable.
 Refund should be done as soon as possible.
 Details related to the monetary transection should
be secured
 The services should be provided as per promises
made by the online travel agencies.
 There should be reduction in cost while booking e-
tickets during seasonal days.
CONCLUSION

 These days, bus agencies are attractive

essential role in road transportation, and to
make reservation dependable they require a
strong solid system that they will make
reservation less demanding, faster and more
secure. Tourism industry has a great future in
emerging countries like India. Technological
developments are being witnessed by this sector
which forms major part of economy. In the
modern era the travellers are educated, well
informed and are very aware about the trending
technology.
THANK YOU