Coca Cola Pakistan

Interviewee: Muneeb Imran

Designation: Internal Auditor
Overview of the company

 Coca cola is US based company in Atlanta which is registered in New York stock
exchange.
 The company develops the syrup.
 The company has different bottlers in different countries which buy this syrup or
concentrate and later on bottle filling is done and sell the finished product in the market.
Group member

Attia Ilyas
Darakhshan Safdar
Maham Khalid
Coca cola Pakistan

 Coca cola Pakistan is basically a bottler which comes under the group of Turkey called “
ANADOLU”
 It has franchise in 10 different countries.
 ANADOLU has basically acquired the different bottlers and has issued license so that they
can make the finished product and sell in the market.
STRUCTURE OF coca cola Pakistan

 More than 3000 employees.

 Head office is in Lahore.
 They have 10 territories where they have regional offices.
 They have manufacturing plants in 7 seven different cities including Lahore, Karachi,
Gujranwala, Rahim Yar Khan, Multan, Faisalabad, Islamabad etc.
Current ERP

 They are using Sales And Distribution module of SAP.

 They are using SAP SD to store and manage customer and product related data, pricing ,
feedback etc. ( it deals with taking orders for selling, billing , shipping and transportation
of coke)
 They get all the reporting related to Sales and distribution in one click(jo pehle manually
excel pr hoti thi like account recevable)
 Has subsequent reporting and user friendly interface
 It accommodate the huge customer data.
 It keep track of all sales transaction
 Records pre and post sales process
 Effectively manage sales documents.
 Track sales data along with team performance.
 Categorizes different sales and processes.
 Key components in SAP sales and distribution module

 Customer master data

 Vendor master data
 Shipping of material
 Billing material
 Transportation of product
 Sales support
 Sales activities
 Information system
 Credit management
 Contract handling and management
SAP Sales and distribution cycle
Previously they were using :

 Previously they were using BASIS , which is a kind of ERP which is not very renowned
and it was developed in 1990s.
 It was the best ERP for the beverage industries at that point of time
 (But with the passage of time) it became obsolete as new ERPs evolved
 It lacked user friendly interface and subsequent reporting.
 Its interface was MS doc based and was not as interactive(customize reporting hosakti
thi ).
 Linkage with other systems was not so strong(erp are basically dbs jink andar data jata he)
(so for this they opted sales and distribution module instead of basis
Implementation of SAP SD

 The implementation of SD was done in phases ( not altogether or suddenly)

 They were basically running parallel system.( both BASIS And SAP)
 First they insured the maturity of the system and gradually implemented the new ERP
 They started implementing the system in areas where they had small operations or the data
was not so big like Azerbaijan, Turkmenistan so that they can ensure the maturity and take
feedback.
Change management

 They didn’t changed the system altogether.

 Implemented the change gradually
 They first prepared the employees for the change (mind makeup)
 And then started educating the employees
 Developed capability
 Conducted training sessions
 Gave demo to the employees
“
Adamjee Insurance company
limited
”
Interviewee: Amir Iqbal
Designation: Senior Executive
It’s a system concern of Nishat group and is the largest general
insurance company in Pakistan, incorporated as a Public Limited
Company on 28 September 1960 and is listed on Pakistan Stock
Exchange Limited.
Current ERP

 Currently the are using Oracle based ERP system PREMIA.

 REMIA is an insurance agency software that is designed to proficiently perform all the
functions of an insurance company such as underwriting/policy administration, claims
management, reinsurance and accounting.
 It was implemented in 2009.
 developed by 3i Infotech which is a company of India
 Previously they were JIS application which had certain drawbacks.
 There was chances of duplication of the customer data in different branches.
 Redundancy was high.
 The data was not consistent in the branches.
Benefits of the current ERP

 No duplication of customer data

 Low redundancy
 Consistency of the customer data in all the branches
 Built control
 Customization
 User-friendly claims processing features
 it integrate the functions of quotations, policy issuance, claims processing, re-insurance
and accounting.
MODULES

Finance

billing Underwriting

modules

Re
Insurance Claim
Change management

 In order to implement the new ERP PREMIA, they made two groups of employees and ran
parallel systems( JIS And PREMIA) in order to ensure the maturity of the new ERP.
 One group made entries in the JIS.
 the second group replicate the entries in PREMIA.