Introduction to

Emotional Intelligence
What are emotions?

 An emotion is a natural instinctive state of mind deriving from one's

circumstances, mood, or relationships with others.
 Some positive emotions : Love, Appreciation, Happiness, Hope, Enthusiasm,
Confidence, Gratitude, Patient, Trust, Vulnerable, Optimistic, Appreciative.
 Some negative emotions : Fear, Anger, Guilt, Depression, Jealousy, Anxiety,
Resentment, Envy, Frustration, Shame, Offended, Regret, Resentful, Sad,
Worried.
Different kinds of emotions
Emotions consist of

 Subjective feeling
 Expressive behavior
 Physiological responses
Functions of Emotions

 Arousal
 Motivation
 Adaptive functions
 Adding color to our lives
 Regulating social interactions
Factors Influencing Emotions

 Personality
 Weather
 Stress
 Social activities
 Sleep
 Exercise
 Age
 Gender
 Health
What is emotional intelligence

 Emotional intelligence (EQ) is the ability to identify, use, understand, and

manage emotions in positive ways to relieve stress, communicate effectively,
empathize with others, overcome challenges, and defuse conflict. Emotional
intelligence impacts many different aspects of your daily life, such as the
way you behave and the way you interact with others.
 If you have a high emotional intelligence you are able to recognize your own
emotional state and the emotional states of others and engage with people
in a way that draws them to you. You can use this understanding of emotions
to relate better to other people, form healthier relationships, achieve
greater success at work, and lead a more fulfilling life.
Attributes of Emotional Intelligence
Attributes of Emotional Intelligence

 Self-awareness
 Self-management
 Social awareness
 Empathy
 Motivation
Why Emotional Intelligence so
Important?
It‘s not the smartest people that are most successful in life. There are many people who are academically brilliant and
yet are socially unsuccessful at work or in their personal life. Intellectual intelligence or IQ isn‘t enough to be
successful in life. IQ can help you get into college but it‘s EQ that will help you manage the stress and emotions of
sitting your final exams.
 Emotional intelligence affects:
 Your performance at work : Emotional intelligence can help you navigate the social complexities of the
workplace, lead and motivate others, and excel in your career. In fact, when it comes to selecting job candidates,
many companies now view emotional intelligence as being as important as technical ability and require EQ testing
before hiring.
 Your physical health : If you‘re unable to manage your stress levels, it can lead to serious health problems.
Uncontrolled stress can raise blood pressure, suppress the immune system, increase the risk of heart attack and
speed up the aging process.
 Your mental health : Uncontrolled stress can also impact your mental health, making you vulnerable to anxiety
and depression. If you are unable to understand and manage your emotions, you‘ll also be open to mood swings,
also leaving you feeling lonely and isolated.
 Your relationships : By understanding your emotions and how to control them, you‘re better able to express how
you feel and understand how others are feeling. This allows you to communicate more effectively and building
stronger relationships, both at work and in your personal life.
Emotional Quotient is better that the
Intelligence one
Why EQ is better than IQ?

 Emotional intelligence is one of the best predictors of success. In fact, many

studies show that emotional intelligence is a better indicator to success than a
higher IQ (intelligence quotient). Take for instance Richard Branson who is dyslexic
who couldn't read and write as well as his other classmates in school, but he
became one of the richest men in the world.
 The main reason why emotional intelligence is a better indicator is because it
shows how much a person can manage and change his daily actions in everyday life.
 Another big difference between EQ and IQ is that it measures how you manage and
react with other people. To lead or create a successful business, you need to be
able to have effective and efficient workers to do your work. To do this
effectively, you have to get people working together harmoniously and this requires
you to manage many people's emotions. A high emotional intelligent person can
manage this efficiently compared to a low EQ person
How to raise your Emotional
intelligence?
Developing emotional intelligence through five key skills:
 Skill 1: The ability to quickly reduce stress.
 Skill 2: The ability to recognize and manage your emotions.
 Skill 3: The ability to connect with others using nonverbal communication.
 Skill 4: The ability to use humor and play to deal with challenges.
 Skill 5: Resolve conflicts positively