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Competitor Analysis in Services Management
Competitor Analysis in Services Management
Competitor Analysis in Services Management
Chapter 4
Competitor analysis
• In the recent times the Business
environment has changed tremendously
• The degree of competition has also
increased immensely.
• Organizational strategies need to be
modified to match with competition and if
possible to out beat them.
• Therefore the critical evaluation of
competitive environment is crucial for the
success of an organization.
Sources of information
To analyze competitive environment ,it is
necessary to collect information. There are
basically 2 sources to collect such
information.
• Secondary
• Primary
Sources of information
• Secondary data, It refers to information collected by someone
else.
1. Internal sources (database of co)
2. Newspaper
3. Annual reports
4. Business journals
5. News release
6. Promotional Literature
7. Trade periodicals
8. Consultants
9. Trade associations
10. Government sources
11. Internet
And much more …
Sources of information