Front Office Department

Front Office Department

 “nerve center” of the hotel as I is the key source of information

pertaining to guest service.
 “shock absorber” as it serves as a sounding board for guest complaints.
 Liaison between the management and coordination of all guest services.
 It connects guest services with the back of the house operations.
 Main channel of communication and information dissemination for the
hotel and is the core point of the hotel department’s business activities.
Front Office Organizational Structure

 It is an arrangement of relationships that guides a group of

people for the achievement of specific goals.
 Should not only have a head but it should also have a heart
for it embraces the people, the planning, and the approach
to organization and leadership.
Front Office Organizational Structure