“Clients’ Satisfaction level

Towards Carpentry Students’

Working Services”
RESEARCHERS
THE
1

GROUP 2: QUANTITATIVE RESEARCH OUTPUT

 THE RESEARCHERS

THE RESEARCHERS
Kiay, Jomar C.
CHAPTER

Pancho, Kim S.
2
1

Paglanson, Eugine G.
Cebuan, Marglo C.
Colina, Sylvia Dea Rosa C.
 Background and Context of the Study
Rationale
Statement of the Problem
Purpose of the Study

CHAPTER
CHAPTER

Significance of the Study

3
2

Scope and Limitation of the Study

Conceptual Framework
Definition of the Key Terms
RRL
 Research Design
Research Locale
CHAPTER

CHAPTER
Population and Sample
3
4

Research instrument
Data Collection
Data Analysis
CHAPTER

CHAPTER
Results and Discussion
4
 CHAPTER
Conclusion and Recommendation
Chapter 1
INTRODUCTION
• The main issue is also presented in the statement of the problem. In
this part the main concern will serve as the main reason for the
researchers in studying the survey which is clients’ satisfaction level
towards carpentry students’ working services.
• In addition, this chapter contains the research questions which are used
to guide the researchers in making their questionnaire as a way of
collecting data. This study has its objectives to reach the aims of the
research. The significance is also presented since the study is to
determine the clients’ satisfaction level towards carpentry students’
working services.
INTRODUCTION
• Moreover, this research will be used in determining the clients’
satisfaction level towards carpentry students’ working services.
• The reasons in studying this topic will be discussed in the rationale. In
some strong points this study is supported by theories together with the
conceptual framework.
• This is to make the research more eligible.
• Definition of terms is presented for the difficult terms to be clearly
defined.
• Lastly, this chapter contains the review of related literature wherein it
presents the related studies, literatures and readings to support this
research study.
Background of the Study
• Clients’ satisfaction is an important factor in the development of the
construction process and clients’ relationship.
• Clients’ satisfaction enables construction companies to differentiate
themselves from their competitors and create sustainable advantage
(Karna et. al., 2004).
• The significance of clients’ satisfaction and its use for evaluating the
quality from the clients’ perspective have been emphasized by many
authors in construction (Barret, 2000; Torbica and Stroh, 2001;
Maloney, 2002; Yasamis et al., 2002).
• Torbica and Stroh (2001), states that “service emerged as the most
important component in shaping the overall satisfaction.”
 Background of the Study
• On the other hand, Yasamis et. al. (2002) states that a comprehensive
view of construction quality is proposed that deals with both the
service (as received by the owner) and product (as received by the
end-user) aspects of the construction project as well as the corporate
quality culture.
• Such a dissection of construction activity facilitates developing
strategies to define, operationalize, measure and improve construction
quality.
• And lastly, Barret (2000), states that in order to achieve high quality
outcomes, managing relationships is a crucial skill in a project-based
industry.
 Background of the Study
• Carpenters are those who have knowledge of the materials they use
and are very adept with using an array of tools.
• Following blueprints or other specification a carpenter builds,
assembles, installs and repairs fixtures and structures that are made of
wood (Mckay, 2011).
• “Carpentry is the art or trade of a carpenter, specifically the art of
shaping and assembling structural woodworks” (Merriam-Webster).
• “Clients’ satisfaction is one of the key elements in total quality
management (TQM), an approach that emphasizes overall satisfaction
through the continuous improvement of products” (Karna, 2004).
 Background of the Study
• So, the researchers pursued to conduct this study because
carpentry is the specialized subject in Don Salvador Lopez
National High School.
• It is better to make the carpentry students competent, able to
improve their skills through learning by doing.
• And through clients’ satisfaction, their competencies are
examined.
Rationale
• Clients’ satisfaction survey is the best way to critique the
carpentry students in their competency.
• The goals are to enable the carpentry students improve their skills
in work through examination of their competencies.
Statement of the Problem
• This research aims to determine the clients’ satisfaction level
towards carpentry students’ working services. Hence, it sought to
answer the following questions:
1. What is the socio-demographic profile of the clients in terms
of their sex, age and income?
2. What is the satisfaction level of the clients towards carpentry
students’ working services?
3. What is the strength and weaknesses of the carpentry students
in their working services?
 Research Objectives
• The purpose of this study is to determine the clients’ satisfaction level
towards carpentry working services. This leads the researchers in the
following objectives:
1. to determine the socio-demographic profile of the clients in terms
of sex, age, and income;
2. to determine the satisfaction level of the clients towards carpentry
students’ working services; and
3. to determine the strength and weaknesses of carpentry students in
their working services.
Review of Related Literature
• Clients’ Satisfaction
Client satisfaction has widely been recognized by researchers as one
of the key challenges for quality improvement in the carpentry industry.
It is a vital factor in the development and management of the
construction process, as well as in the creation of efficient company-
client relationship.
In addition, client satisfaction is a catalyst for client retention which
is a success strategy for any organization.
Relationships and interactions in the carpentry and how these affect
the overall satisfaction levels of a single project, are analyzed based on
current practices in client satisfaction (Nzekwe, 2007).
 Conceptual Frameworks
Independent Variable Dependent Variable
Carpentry Students’ Clients’ Satisfaction
Working Services Level
and Actual Products •Service Quality
•Durability •Product Quality
•Aesthetics •Manner Quality
•Functionality
 Definition of Terms

• Clients- as used in this study is the same as customers, which are the
teachers of Don Salvador Lopez National High School, they are the
clients who utilized the working services of Carpentry students.
• Satisfaction level- as used in this study is the rate of the clients where
1- very dissatisfied, 2- somewhat dissatisfied, 3-neutral, 4-somewhat
satisfied, and 5- very satisfied.
• Carpentry- as used in this study is the skill or work of making
wooden objects.
• Working Service – as used in this study is the carpentry students
working with a valuable action to make their clients satisfied.
Chapter II
Methodology
Research Design
-Survey research design.

Research Locale
-Brgy. Don Salvador Lopez Sr., Mati City, Davao Oriental, particularly
in Don Salvador Lopez National High School.

Population
-Teachers in Don Salvador Lopez National High School .

Sampling
-Sampling technique being employed is purposive sampling.
Research Instrument
-survey questionnaire

Data Collection
1)Seeking permission to conduct the study.
2) Construction of the carpentry outputs.
3) Administration of instrument.
4) Collecting and Subjecting the data to statistical analysis.

Data Analysis
-descriptive statistics
Mean Interpretation
Rate Descriptive Rating

1-1.80 The rate indicates that clients have Very Low

satisfaction to carpentry students’ working services.

1.81-2.60 The rate indicates that clients have Low satisfaction

to carpentry students’ working services.

2.61-3.20 The rate indicates that clients have Neutral

satisfaction to carpentry students’ working services.

3.21-4.20 The rate indicates that clients have High satisfaction

to carpentry students’ working services.

4.21-5.0 The rate indicates that clients have Very High

satisfaction to carpentry students’ working services.

Chapter III
RESULTS AND DISCUSSIONS
 Demographic Profile
• Table 2. Frequencies and Percentage of Respondents’ Age and Educational
Attainment
 Demographic Profile
• There are 28 teachers who responded in this study
Sex: 32.14% were males and 67.86% were females.

Age: 21 to 29 has the highest percentage which is 46.43%.

Educational Attainment: College Graduate has the higher percentage

which has 42.86 %.
 Service Quality
• Table 3. Presentation of Results in Service Quality
B. Service Quality Mean Description Interpretation
1. Delivery of products. 4.21 Very High It means that the clients are very satisfied on the carpentry students’ delivery of products.

2. The service quality of carpentry 4.46 Very High It means that the clients are very satisfied on the carpentry students’ service quality.
students.

3. Performance in line with the 4.5 Very High It means that the clients are very satisfied on the carpentry students’ performance in line
competencies learned. with the competencies learned.

4. Completion of work. 4.39 Very High It means that the clients are very satisfied on the carpentry students’ completion of work.

Grand Mean 4.39 Very High It means that the clients are very satisfied on service quality of the carpentry students.
 Service Quality
• The highest satisfaction level, which is the strength of the carpentry
students, is their performance in line with the competencies learned,
which has mean of 4.5.

• The lowest satisfaction level, which is the weakness of the carpentry

students, is delivery of the products, which has mean of 4.21.
 Product Quality
• Table 4. Presentation of Results in Product Quality
C. Product Quality Mean Description Interpretation

1.Durability or strength of the product. 4.46 Very High It means that the clients are very satisfied on the carpentry students’ durability or strength of the
product.

       

2.Aesthetics or design of the product. 4.07 High It means that the clients are satisfied on the carpentry students’ aesthetics or design of the
product.
3. Functionality or the products intended 4.46 Very High It means that the clients are very satisfied on the carpentry students’ product functionality or the
function. products intended function .

Grand Mean 4.33 Very High It means that the clients are very satisfied level on product quality of the carpentry students.
 Product Quality

• The highest satisfaction level, which is the strength of the carpentry

students, is durability or strength of the product, tied with the
functionality or the products intended function, which has a mean of
4.46.

• The lowest satisfaction level, which is the weakness of the carpentry

students, is aesthetics or design of the product which has mean of
4.07.
 Manner Quality
• Table 5: Presentation of Results in Manner Quality
D.Manner Quality Mean Description Interpretation

1. The carpentry students’ proper use 4.39 Very High It means that the clients are very satisfied on the carpentry students’ proper use of tools.
of tools.

2. The attitude of the students 4.64 Very High It means that the clients are very satisfied on the carpentry students’ attitude towards work.
towards work.

3.Students’ time management of their 4.5 Very High It means that the clients are very satisfied on the carpentry students’ time management of their work.
work.

4.The comfort and friendliness of the 4.71 Very High It means that the clients are very satisfied on the carpentry students’ comfort and friendliness.
students.

5. The use of personal protective 4.5 Very High It means that the clients are very satisfied on the carpentry students’ use of personal protective
equipment (PPE) of the carpentry equipment (PPE).
students.

Grand Mean 4.55 Very High It means that the clients are very satisfied level on manner quality of the carpentry students.
 Manner Quality

• The highest satisfaction level, which is the strength of the carpentry

students, is comfort and friendliness of the students, which has a
mean of 4.71.

• The lowest satisfaction level, which is the weakness of the carpentry

students, is carpentry students’ proper use of tools, which has a mean
of 4.39.
Chapter IV
CONCLUSION AND RECOMMENDATION
 Conclusion
SEX: there were higher female respondents than males.

AGE: 21-29 is the highest in percentage.

EDUCATIONAL ATTAINMENT: college respondents

have the highest percentage.
 Conclusion
Strengths of the Carpentry Students:

1) Performance in line with the competencies learned.

2) The durability or strength of the product and functionality or
the products intended function.
3) Comfort and friendliness of the students.
 Conclusion

Weaknesses of the Carpentry Students:

1) Delivery of the products.

2) Aesthetics or design of the product.
3) Proper use of tools.
 Recommendation

• Carpentry students in Don Salvador Lopez National High School must

maintain their working services to their clients for it will help them be
more progressive and skillful in their work.
• The students of Don Salvador Lopez National High School must seek
to improve delivery of the products, aesthetics and use of proper use of
tools.
• Future researchers may conduct studies to determine the clients’
satisfaction level and employ different types and methods of research in
conducting the study.
That’s All. Thank you