High Level Organisational KM Maturity Model

Maturity Level Knowledge Environment State

Communities Knowledge Base Knowledge Infrastructure Knowledge Processes

People Content Technology Processes
LEVEL 5 Communities have strong community Mature, fully managed knowledge KM technology is extensively used for Common processes have become
Leveraging Knowledge leadership and thought leadership. base. multiple nested and shared domains. knowledge-based.
Level 5 communities are directly It is also used for conducting Full collaboration.
Knowledge- responsible for delivering business business.
Centric value.

LEVEL 4 Strong community and thought Knowledge base managed by the KM technologies and supporting Common processes are established and
Using Knowledge leadership. Business value is clearly a community and evolves systematically. infrastructure are in wide use in the defined. Knowledge-related processes are
focus of the community action. Innovations accelerating. domain. institutionalized.
Collaborative culture taking root.

LEVEL 3 Community leadership and some The knowledge base is managed. KM technology is in common use. Common processes are generally defined.
Building Knowledge thought leadership. Knowledge-related processes are being
institutionalized.
Personal learning is appreciable.
Collaboration is significantly better than in
earlier phases.

LEVEL 2 Early forms of community are forming. Organized access to some of the KM technology has been introduced. Effort to establish common processes is
Seeking Knowledge Not well structured. knowledge base. underway. Knowledge-related processes
Leadership issue is in early phases. have been introduced.
Some collaboration exists.

LEVEL 1 Some social forms may exist. Knowledge exists in personal tacit Some connectivity is available and Process discipline exists, but primary
Unstructured forms only. Some explicit knowledge regularly used, such as email and processes may not have become common.
may be accessible but not well document repositories.
Knowledge- managed, systematically maintained,
Chaotic or focused on business value.