COMMUNICATION SKILLS

Do You Have What It Takes To

Be Successful?
 Overview
• Importance of Communication
• Communication Model
• Barriers
• Hints
• Skills
 Define
Communication?
Communication
Webster’s Dictionary:
A process by which
information is exchanged
between individuals through
a common system of
symbols, signs, or behavior.
Skills Graduate Recruiters Seek
• Career Management Skills
• Self - Awareness
• Self - Promotion
• Self - Confidence
• Networking
• Negotiation
• Communication Skills
• Initiative
• Decision Making
• Team-Building
 Things Necessary for
Communication to Occur
Sender Message Encode Send
Message Message
Communication Cycle

Provide Decode Receive Receiver

Feedback Message Message

40-60%
It is estimated that there is usually a loss
of meaning in the transmission of messages from
sender to receiver.
The Communication Process
Intent Perception

Message

Feedback

Sender Receiver
Types of communication
Verbal Non-verbal
Did you know ?
Communication is:
Words(Verbal): 7%
Vocal (Tone):
38%
Body Language:
(Facial, Posture,
55%
Gestures)
 Verbal Methods (spoken word)

• Questioning
• Facilitation
• Empathic statements
• Clarification
• Summarising
 Non verbal communication
• 93% of all Comm.. is non verbal
– Eye contact
– Facial expressions
– Body language
– Tone of voice
– Emphasis
– Deliberate silence
– Timing
– Appearance
– Touch
– Hand movements
 Barriers to Communication
• Misinterpretation • Inarticulateness
• Evaluation of • Hidden agendas
sender • Status
• Projection • Environment
• Emotions
• Stereotyping
• Differences in
• Arrogance and backgrounds
superiority • Poor timing
• Defensiveness • Personality conflicts
 Hints for More Effective
Communication
• Who is the receiver?
• What is your objective?
• How is the climate?
• Practice in advance - from their viewpoint
• Communicate in their language
• Ensure message is understood
• Don’t get defensive
 Two-way Street

• Be prepared to listen
• Be interested
• Keep an open mind
• Listen for the main ideas
• Listen critically
• Resist distractions
• Help the speaker
 Summary

• Good communicators….
– Know what they want to say
– Establish and maintain relationships
– Understand others perspective
– Active listeners
– Understand and clarify messages