Knowledge Sharing Session-

Dispute Management –FSCM

Functionality
FSCM: SAP Dispute Management

SAP Dispute Management enables you to resolve customer disputes

over receivables most effectively. Fully integrated with SAP financial
management applications, It helps to improve the tracking and
processing of short payments ,streamlines the account receivable
processes and enhances customer’s relationships.

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 Overview :FI-AR Dispute Resolution

SAP Dispute Management enables cross-department dispute resolution

and streamlines the entire dispute management process.

Biller Customer

A/R clerk Accounts Purchase

responsible Manager Manager
for helps to helps to
processing solve the clarify the
of incoming dispute dispute
payments & case by case
any dispute contacting
cases the
customer
Need: Why Dispute Management?

To Improve collections and reduce days sales outstanding (DSO),

every company must frequently investigate into their open account
receivables from its customers. In many industries customers
reduce bill payment amounts or fail to pay bills at all.
Often companies use manual processing to handle their dispute
cases which involved separate resource/resources deployment, time
consuming factor, expensive and also may delay the resolution to
dispute cases .
There is way to optimize the account receivables and collection
processes in your financial supply chain with SAP Dispute
Management application, a part of mySAP ERP Financial solutions.

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Benefits:

•Accelerate customer collection and resolve late payment issues.

•Eliminates voice mail, faxes, spreadsheets to resolve ,track and
settle account receivables payments.
•Improving the processes for dispute resolution and improve cash
flow
•Dispute Management application is designed to work as an
extension to SAP software platform of financial –supply –chain
management capabilities of mySAP ERP Financials
•Powered by SAP Netweaver . Helps companies to align IT with their
business .It allows companies to obtain more business value from
existing IT investments and deploy a service oriented architecture.

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Process :

 Customer Contact – Information about the

disputed invoice

 Dispute Case

 Promise To Pay

 Incoming Payment

 Write Off
 End to End Process –SAP Tutor
Dispute / Business Benefits
Logistics Credit Management Collections

Credit Management
Flexible Credit Check to reduce Financial Risk
Credit Transaction

Customers open items, Disputes and given /

Blocked Sales
Order Customer
CustomerContact
Contact
broken payment promises easily available

Information about disputed invoices can be

saved during customer contact. Dispute
Dispute Management optimizes the clarification of these
DisputeCase
Case
Credit Management disputes.
Release order for
delivery
Promise to pay information can be saved and
followed up by the system
e Promise
Promiseto
toPay
Pay
Release blocked
order Well prepared customer contact and follow up
allow faster and better credit decision and
Dispute Case
reduces the disturbance in the delivery process
Clarify Dispute Case
Dispute details, optional
email or workflow Automatic update of Dispute / Collections
Incoming
Incomingpayment
payment information from accounting transactions

Delivery Optimized flow of information between different

departments (email, workflow etc) to clarify
Write
WriteOff
Off Disputes

Automatic write off of open amounts after

approval
 Configuration

Customizing Steps
1. Create a Case Record Model

The case record model identifies the types of objects that can be related to a case:
financial documents, customer or vendor master data, etc. It also has a logical structure
that groups the objects.

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 Configuration

Customizing Steps
2.Create a Attribute Profile and Value for Attribute “Escalation Reason”

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 Configuration

Customizing Steps
3. Assign Escalation Reasons to an Attribute Profile

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 Configuration

Customizing Steps
4. Create Profile for Case Search

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 Configuration

Customizing Steps
5. Create Text Profile

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 Configuration

Customizing Steps
6. Create Status Profile

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 Configuration

Customizing Steps
7. Define and Configure Actions

In this IMG activity, you define the case types for SAP Dispute
Management. The case type is the central property of a dispute
case. It groups the various Customizing settings (for example,
attribute profile and status profile). When you create a case, you
first have to specify a case type.

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 Configuration

Customizing Steps
8. Define Case Type

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 Configuration

Customizing Steps
9. Define Values for Attribute “Category” & Create Values for Attribute “Reason”

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 Configuration

Customizing Steps
10. Define Derivation of Element Type

The integration to accounting adds automatic links to SAP business

objects to the dispute case in different processes

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 Configuration

Customizing Steps
10. Define Automatic Status Change

Here, for each case type, you define status that are set in the dispute
case by the process integration if the dispute case is automatically
closed, automatically written off, or automatically reopened.

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 Configuration

Customizing Steps
11. Define Default Values for Creation of Dispute Cases

In this section you can configure default values for the attributes on the dialog
screen for creating a dispute case in Financial Accounting processes. In addition,
basic values for creating a dispute case (case type and category) that are not ready
for input on the dialog screen are derived

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 Configuration

Customizing Steps
11. Activate Process Integration for SAP Dispute Management

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 Configuration

Customizing Steps
12.Clearing Procedure in Accounting Configuration

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