Professional Documents
Culture Documents
GSM Training Customer Care Induction
GSM Training Customer Care Induction
GSM Training Customer Care Induction
Focus on GSM
1000
Fixed line (dial-up) overtakes fixed
subscribers
800
500m Mobile
users
600
Stamp Collector
Husband
Plays video
Car Owner
Manager games
Homeowner
Enjoys a dinner
Goes to Cinema with friends
International Traveller
Casual shopper
Local community
activist Father
Footballer (with 2 active sports children)
And………
Dentist appointments Holidays
Hair cut Commuting
Anniversaries Grocery shopping
Weddings Meetings
Birthdays Restaurants
Eid Magazines and
Prayers Newspapers
Schools Computing
The Seven essentials C’s to creating a winning service
CONTENT
COST
CONNECTIVITY
Control
CAPABILITY COVERAGE
CONVENIENCE
The spaghetti soup of technologies
IM
CDM
T- Blu
iMODE 20
00 eto
o
A20
th
802.
00
1 1a/b A
/c TS TETR M
CD
A
UM
M PS GSM 4G
A
PS 3G
GPRS AM
D WAP NM
T
TACS
ED 3 6
GE iDEN -1
IS
ENABLING TECHNOLOGY ROADMAP
1992 1999 2000 2002
GSM
TECHNOLOGY
WAP
HSCSD
GPRS
EDGE
UMTS
DATA SPEED
BTS
BTS
2G Architecture
BTS
BSC
BTS
2G Architecture
BTS
MSC BSC
BTS
2G Architecture
IN
Platform
BTS
MSC BSC
BTS
2G Architecture
IN
Platform
BTS
BTS
2G Architecture
IN
Platform
BTS
BTS
VMS
2G Architecture
IN
Platform
SMSC
BTS
BTS
VMS
2G Architecture
IN
Platform
SMSC
BTS
BTS
International
VMS ITPC
KurdTel
2G Architecture
IN
Platform
SMSC
BTS
BTS
International
VMS ITPC
KurdTel
2G Architecture
Customer
Care
IN
Platform
SMSC
BTS
BTS
International
VMS ITPC
KurdTel
2G Architecture
Points of Customer
sale Care
IN
Platform
SMSC
BTS
BTS
International
VMS ITPC
KurdTel
The Network
Cellular
Structure
Covering area of an operator is divided into Cells
Cells may have one transmitter or a small collection of
transmitters
Cell size determined by the transmitter’s power
Cell types are different as density of population is so varied
Macrocells
Microcells
Selective Cells
Umbrella Cells
Roaming
• Automatic worldwide localization of users
• GSM system always knows where a user currently is
• Same Mobile phone number is valid worldwide
• Roaming can take place
– within network of one provider
– between two operators in one country
– between different operators in different countries
• Numbers needed for roaming
– MSISDN (Mobile Station ISDN) number
– IMSI (International Mobile Subscriber Identity) number
– TMSI (Temporary Mobile Subscriber Identity) number
– MSRN (Mobile Station Roaming Number)
GSM
• Services
Supplementary Services -
• Call Forwarding (on busy, no-reply, unreachable)
• Call Barring (outgoing, incoming, International, all etc.)
• Call Hold
• Call Waiting
• Advice of Charge
• Multiparty Service
• Closed User Group
• Calling Line Identification Presentation/Restriction
• Connected Line Identification Presentation/Restriction
• Operator Determined Barring
Short Message Service
(SMS)
Bi-directional service for short alphanumeric (up to
160 bytes) messages
Store and forward operation
Receipt acknowledgement possible
Cell broadcast mode possible (traffic/news updates)
Three basic functions
Originating (Needs a channel so uses air time)
SIM Cards
Authentication Process:
with Ki and IMSI Step 3. MS uses A3 to
produce SRES
using RAND
and Ki on SIM.
Ki and IMSI Subscribers obtain Step 4. MS sends SRES
their SIM cards at
SIM data Customer Care
to AuC.
Center.
Data Transport
encryption may
be implemented
(A4 or DES)
for security Authentication Process:
during transport. HLR-PS is used to Step 1. AuC uses A3 to produce
Input Ki and IMSI Data into Signed Response (SRES)
Data Transport Ki’s are HLR. using Random Number (RAND)
decrypted to clear text or and Authentication Key (Ki).
decrypted and encrypted to CAST Step 2. AuC sends RAND to MS.
if necessary. The AuC permits the Step 5. AuC compares AuC and MS
use of CAST encryption so SRES’s. A match allows service.
clear text Ki’s may not be
viewed at the MAP.
Customer Care NSS/BSS
Administration Center Authentication Center
(AdC) (AuC)
HOME VISITOR
AUTHENTICATION LOCATION LOCATION
CENTRE REGISTER REGISTER
Ki
Ki SRES
A3 SRES SRES
X RAND A3
MOBILE
STATION
BASE ENCRYPTED
STATION DATA
CONTROLER DATA
A5
ENCRYPTION PROCEDURE
NATIONAL MOBILE STATION NUMBER
MSISDN = CC + NDC + SN
1-3 DIGITS
NOT MORE THAN 15 DIGITS TOTAL
CC = COUNTRY CODE
NDC = NATIONAL DESTINATION CODE
SN = SUBSCRIBER NUMBER
MCC = MOBILE COUNTRY CODE
MNC = MOBILE NETWORK CODE
IMSI = INTERNATIONAL MOBILE SUBSCRIBER IDENTITY
MSIN = MOBILE STATION IDENTIFICATION NUMBER
MSISDN = MOBILS STATION INTERNATION ISDN NUMBER
Dialling
MSISDN = CC + NDC + SN
Mosul
Sulaymaniyah
Irbil
Kurkuk
Tikrit
Baghdad
3G Devices
Multiple SIM / Multiple Connected
Devices
House / Car / Office / Mobile
Virtual Home Environment
Enablers : Operating systems,
features : colour screens, MP3, mobile
connectivity, size, bluetooth, digital
cameras, voice recognition.
4G……
Being specified today
Due to be launched in 2010
Fully integrated radio and core network
Higher data rates than 3G
Radio technology in every conceivable
device
Fully integrated with Home Area Network
(HAN), Vehicle Area Network (VAN) and
Personal Area Network (PAN)
Asia Cell Organisation
Asia Cell Board
CEO
PMO
CTO
Dahook Sulaymaniyah
Mosul Kurkuk
Tikrit Irbil
Core Network Development