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  • S#8 Communication in Problem Identification & Solving

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    Ruchi Sharma
    13 views8 pages
    The document provides guidance on systematically solving problems using a Plan-Do-Check-Act (PDCA) cycle approach. It advises to plan an action to overcome the problem by defining it, observing the problem through investigation and data collection, and analyzing the root cause. It then instructs to implement the plan, check the results, and take a final action to revise, standardize, or start a new cycle to improve quality, performance, and profits over time through repeated PDCA cycles.

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    The document provides guidance on systematically solving problems using a Plan-Do-Check-Act (PDCA) cycle approach. It advises to plan an action to overcome the problem by defining it, observing the problem through investigation and data collection, and analyzing the root cause. It then instructs to implement the plan, check the results, and take a final action to revise, standardize, or start a new cycle to improve quality, performance, and profits over time through repeated PDCA cycles.

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    © All Rights Reserved
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    13 views8 pages

    S#8 Communication in Problem Identification & Solving

    Uploaded by

    Ruchi Sharma
    The document provides guidance on systematically solving problems using a Plan-Do-Check-Act (PDCA) cycle approach. It advises to plan an action to overcome the problem by defining it, observing the problem through investigation and data collection, and analyzing the root cause. It then instructs to implement the plan, check the results, and take a final action to revise, standardize, or start a new cycle to improve quality, performance, and profits over time through repeated PDCA cycles.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    of 8

    • Case of Domino’s Pizza

    • Case of Maggi Noodles


    • Address the most important stakeholder
    • Focus on Facts as have happened
    • Focus on What is Good for that
    Stakeholder now
    • Focus on how things will be better in the
    future
    • Choose an Appropriate Channel
    • PI-PS Matrix (Problem Identification and
    Problem Solution Matrix)
    P-I Correct P-I Incorrect

    P-S
    P-I-IC/P-S-C
    Correct

    P-S
    P-I-IC/P-S-IC
    Incorrect
    SYSTEMATIC PROBLEM SOLVING

    PDCA CYCLE:

    1. PLAN: AN ACTION TO OVERCOME


    A P THE ISSUE/PROBLEM BY:

    * PROBLEM DEFINITION
    * PROBLEM OBSERVATION
    C D - INVESTIGATE, COLLECT DATA
    - OPINION VERSUS FACTS
    * ANALYSIS & IDENTIFYING ROOT CAUSE
    BY USING BRAIN STORMING, CAUSE-
    EFFECT DIAGRAM (FISHBONE OR
    ISHIKAWA DIAGRAM), PARETO
    PRINCIPLE AND DIAGRAM

    2. DO: (IMPLEMENT THE PLAN TO OVERCOME THE


    PROBLEM)
    3. CHECK: (THE RESULTS), CAN ALSO BE SUBSTITUTED BY ‘S’
    FOR STUDY THE OUTCOMES OR THE PRESENT
    STATE)

    4. ACT: (TAKE THE FINAL DECISION) – REVISE, STANDARDISE,


    CONCLUDE, START NEW CYCLE ETC

    QUALITY/
    PERFORMANCE/
    PROFITS

    WITH PASSAGE OF TIME,

    A SERIES OF PDCA

    JUNE’10 SEPT’10 CYCLES TO HELP


    DEC’10 US
    MAR’11 JUNE’11
    TIME

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