Professional Documents
Culture Documents
The Customer Is Always Right': What Is Customer Service Like in Your Country?
The Customer Is Always Right': What Is Customer Service Like in Your Country?
The Customer Is Always Right': What Is Customer Service Like in Your Country?
or are they?
Delicatessen
Coffee shop
What is your favourite shop and why?
Why?
Why not?
company customer money news information accommodation
progress research equipment phone call helpline overtime employee
Countable OR Uncountable
Well done!
company customer money news information accommodation
progress research equipment phone call helpline overtime employee
many
1. Human Resources wants us to reduce our head count : how _______
____employees________ are there currently in this department?
3. I’m worried about the long hours you have been working. How
________ _____________ did you do last month?
4. The director wants an update on the repair work to the building. How
_________ ___________ have the builders made?
can
Receptionist: Niven and Sellars. How (1) ___________ help
I (2) _________ you?
R: Putting you through now, Mr Torres. Oh, Mr Grella’s line’s busy. (7) ________________
(8) _________________ in ten minutes?
C: No, that’s fine. (9) _____________ you (10) ___________me his direct number, please?
R: Good bye.
Student A (SB p.23 Roleplay)
Would you
Would you
mind helping
like me to go
me make a
to the bank
conference
for you?
call to China?
Student B (SB p.23 Roleplay)
slow staff
rude staff
unhelpful staff