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  • Operasional Kantor Depan: Manajemen Divisi Kamar Pande Putu Juniarta Sst. Par., M.Par

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    The document discusses the operational front office department of a hotel. It describes the organizational structure of the front office department and how it is influenced by the size of the hotel and number of employees. It then lists the equipment used in both semi-automated and fully automated hotel systems, including computers, keys, and billing racks. Finally, it provides examples of forms used for reception, reservations, concierge services, and telephone operators over the course of a guest's stay at the hotel.

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    OPERATIONAL FRONT OFFFICE

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    The document discusses the operational front office department of a hotel. It describes the organizational structure of the front office department and how it is influenced by the size of the hotel and number of employees. It then lists the equipment used in both semi-automated and fully automated hotel systems, including computers, keys, and billing racks. Finally, it provides examples of forms used for reception, reservations, concierge services, and telephone operators over the course of a guest's stay at the hotel.

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    9 views7 pages

    Operasional Kantor Depan: Manajemen Divisi Kamar Pande Putu Juniarta Sst. Par., M.Par

    Uploaded by

    Mr JUN Edu Channel
    The document discusses the operational front office department of a hotel. It describes the organizational structure of the front office department and how it is influenced by the size of the hotel and number of employees. It then lists the equipment used in both semi-automated and fully automated hotel systems, including computers, keys, and billing racks. Finally, it provides examples of forms used for reception, reservations, concierge services, and telephone operators over the course of a guest's stay at the hotel.

    Copyright:

    © All Rights Reserved
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    of 7

    OPERASIONAL

    KANTOR DEPAN
    MANAJEMEN DIVISI KAMAR
    PANDE PUTU JUNIARTA SST. PAR., M.PAR
    Front Office Department
    1. Struktur Organisasi Front Office Department
    Struktur organisasi di kantor depan/front office dipengaruhi oleh besar atau kecilnya hotel, banyak atau sedikitnya
    jumlah karyawan serta system operasional yang digunakan di hotel.
    Front Office Department
    2. PERALATAN YANG DIGUNAKAN DI FRONT OFFICE
    Pada dasarnya penggunaan peralatan dan jenis formulir di hotel berbeda-beda tergantung pada sistem operasional yang
    digunakan, kebutuhan/kegunaan dan kebijakan hotel tersebut. Semakin canggih sistem operasional hotel, semakin
    canggih pula alat yang digunakannya begitu pula pada sistem operasional semi otomatis, tidak digunakannya komputer,
    tetapi menggunakan alat bantu sederhana berupa rak.
    A. Peralatan yang digunakan untuk sistem hotel semi otomatis.
    - Front office counter
    - Room rack/rak status kamar
    - Information rack
    - Reservation rack/rak pemesanan kamar
    - Key and Mail rack/rak kunci kamar dan surat
    Front Office Department
    B. Peralatan yang digunakan untuk sistem hotel
    otomatis/computer
    - Fax machine/mesin fax
    - Komputer
    - Key drop box
    - Bill rack
    - PABX
    - Safe deposit box
    - Luggage trolley
    - Paging board
    - Key encoder machine
    - Pigeon Hole
    - Credit card imprinter
    - Telephone
    - EDC (Electronic Data Capture) machine 
    Front Office Department
    C. Formulir
    1. RECEPTION FORM 2. RESERVATION FORM
    - Registration form - Safe deposit box card - Form of reservation
    - Guest card - Guest history card - Reservation slip
    - Meal coupon - Foreign exchange form - Reservation of confirmation letter
    - Welcome drink card 100 - Today expected arrival list - Onward Reservation Form (for Hotel chain)
    - Guest slip - Arrival list 3. CONCIERGE FORM
    - Cash receipt - Guest in house list - Bellboy control sheet
    - Change room or rate form - Departure list - Bellboy errand card
    - Sleep out form - No show list - Luggage tag
    - Miscellanous form - Cancellation list - Baggage claim check
    - Paid out form - Group rooming list 4. TELP. OPERATOR FORM
    - Rebate form - Fruit/Flower Requisition Form - Message form
    - Guest Birthday Form - Courtessy call list
    Front Office Department
    3. Guest Life Cycle

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