L S AND L E ADE RSHIP IN

E0 2 - MA NAG ER IAL SKIL

KS402DV02/KS402 D
HOSPITALITY

o r k a n d Te a m B u i l di n g
Te a m W
Chapter’s OBJECTIVES

• Distinguish between group and team

• Discuss the advantages and disadvantages of working in teams
• Identify stages of team development
• Briefly describe the three characteristics of successful teams
• Briefly describe the seven elements of successful teams
• Outline the three parts of conducting effective meetings
 GROUP

What do you think about this sentence:

All teams are groups

BUT NOT
all groups are teams.
What is a team?

A team is a unit of interdependent individuals

with complementary skills who are committed
to a common purpose and to common expectations,
for which they hold themselves accountable.
 A GROUP
A number of people working together to
achieve a certain objective
Each member is responsible for only their
own individual contributions
Usually share information but remains
neutral
Individual responsibility
Independence
Ex : Committees; Task forces
group vs. team
A TEAM
A group of individuals who share a common
goal and the responsibilities of achieving it
 Each member knows that they
are dependent on the other members for
achieving the final result.
Attempt to achieve a positive collaboration
among its members.
Collective responsibility
Interdependence
Ex: Football team
 What is teamwork?
Teamwork is the act of working effectively among
members of the team to achieve a set of common goals.
 ADVANTAGES
is to achieve synergy - something
beyond the capacities of individuals working alone
often evaluating one another’s thinking to help teams
make better decisions and can provide immunity for an
organization against disruptive surprises
contributing well to continuous improvement and
innovation to bring greater satisfaction within one’s jobs
creating a work environment that encourages people to
become self-motivated, empowered, and satisfied with
their jobs
being a member of a team makes it possible to satisfy more
needs than if one worked alone
Advantages and disadvantages of teamwork
DISADVANTAGES
members face pressure to conform to group
standards of performance and conduct.
Groupthink
Social loafing
When team grow larger, problem solving
process might be slow down because of
discussion and disagreements
Potentially challenging for people who
prefer working alone
Type of teams
made up of members from
different functional departments
of an organization who are
brought together to perform
unique tasks to create new and
non-routine products or services
functional
is one whose members are
geographically distributed,
requiring them to work together
through electronic means with
minimal face-to-face interaction
is a group of employees belonging to
the same functional department,
such as marketing, R&D, who have
a common objective.
Functional
Cross-
TEAM
are relatively autonomous teams
Virtual whose members share or rotate
leadership responsibilities and hold
themselves mutually responsible for a
Self- set of performance goals assigned by
managed higher management
 Characteristics of successful teams
A brief statement explaining why
the team exists and how it
Mission
statement contributes to the overall goals of a
department or organization.

Establish ground rules for

Code of
behavior of the team and may also conduct
include the team’s expectations
about the quality and type of group
interaction who employ multiple influencing
Effective
team leaders tactics to lead and direct team
member actions toward the
achievement of organizational
goals
Elements of
a successful team

Source: Miller, J.E., Walker, J.R. & Drummond, K.E. (2010). Supervision in the
hospitality – Applied Human Resources. (6th ed.). John Wiley & Sons
 • Little Storming
• Consensus
• Clear roles and
Performing
agreement • Task
responsibility completion
• Unclear • Conflict • Facilitation • Clear vision
purpose and purpose • Good feeling
• Increase clarity
• Need • Focus on goal about
of purpose
guidance and achievement achievements
Forming
direction
• Power
struggles
Norming • Delegation • Recognition
• Coaching Transforming

Tuckman’s 5 stages of team development

Positive Roles individuals play in groups
• The inquirer
• The contributor
• The elaborator
• The reviewer
• The evaluator
• The energizer
• The gatekeeper
What are Negative Roles individuals play in
groups?
What are Positive Roles individuals play in
groups?
negative Roles individuals play in groups
• The dominator
• The blocker
• The cynic
• The security seeker
• The Side Conversation TALKERS
HOW TO CONDUCT AN EFFECTIVE
MEETING ?
HOW TO CONDUCT AN EFFECTIVE MEETING

1. Planning the meeting :

o Identify objectives
o Prepare a meeting agenda
o Distribute the agenda to all team members
o Plan ways to facilitate the discussions
 HOW TO CONDUCT AN EFFECTIVE MEETING
2. Conducting the meeting :

o Meeting minutes must be written during the meeting

o Team leader or meeting facilitator:
needs to make sure to cover agenda items in priority order ; redirect if there
any member talk about things that are not on the agenda
encourage the team to examine different sides of each issues
learn when to stop discussions and move the team forward
HOW TO CONDUCT AN EFFECTIVE MEETING

3. Evaluating the meeting :

o End the meeting on time.

o Summarize and review assignments
o Get a commitment to the task that each member should perform for the
next or a specific future meetings.
Challenges of a team leader?
Challenges of a team leader

• avoiding negative hire

• learning how to delegate responsibilities

• gaining the respect of the team

• increasing empowerment of the team

• moving toward self-managed team for their successful team development
Review questions

1. What are the differences between a group and a team?

2. What are the three important characteristics of successful teams?
3. What are the characteristics of a team in the forming stages? The storming
stages? The norming stage? The performing stage? The transforming stage?
4. What are some of the positive roles individual may play within a group?
Some of the negative roles?
5. What are some of the strategies team leaders can employ to conduct a
successful meeting?