Professional Documents
Culture Documents
9 - Coaching and Performance Leadership
9 - Coaching and Performance Leadership
9 - Coaching and Performance Leadership
&
EVALUATING PERFORMANCE
KS402DV02/KS402DE02 –
Managerial skills and leadership in
hospitality
Objectives
1. Define coaching
2. Get to know the purpose of coaching
3. Develop the coaching skills
4. Define performance standard
5. Develop performance standard
2 03/22/2021 Sống tử tế, học đàng hoàng, kết nối năm châu
ADAPTING TO THE NEW WORKPLACE
MANAGER MANAGER
PRESENT
PAST FUTURE
MORE DIRECTING
MORE COACHING
COACHING successfully
The overall purpose of coaching is
• to evaluate work performance
• to encourage optimum work performance
either by:
• reinforcing good performance
• redirecting poor performance
Purposes of COACHING
Coaching is a two-part process involving
Day-to-day COACHING
The fundamental skills of
coaching
• Building trust
• Listening
• Questioning
HIRING AND
SELECTING
PERFORMANCE
STANDARDS
EVALUATION
PERIODICALLY
PERFORMANCE STANDARDS
Informal evaluation
Good supervisors
Informal evaluation
We need a systematic approach to
Supervisors who are not long on evaluation
human relations skills
that will let people know how well
They may be out there every day, too, they are doing and help them to
watching, checking up, looking for improve.
mistakes, and getting after people
We cannot get along without the day-
when they are doing something wrong.
by-day approach, but we need to stop
They take a totally negative approach, and assess performance over a period
and their people receive continuous of time.
negative evaluations or none at all.
This provides a chance to recognize
This makes people uneasy. achievement, point out paths to
improvement, and formalize it all for
the record.
Review questions
1. What is coaching?
2. What are the purposes of coaching?
3. How to develop the coaching skills?
4. What is performance standard?
5. How to develop performance standard?
45 03/22/2021 Sống tử tế, học đàng hoàng, kết nối năm châu
•Read chapter 3 – PLANNING AND ORGANIZING / 59
Textbook “Supervision in the Hospitality Industry - Leading
Human Resources”.
References
• Woods R.H. and King J.Z. (2010), Leadership and Management in the
Hospitality industry (3rd ed.), American Hotel and Lodging Association.
• Lussier R.N. and Achua C.F. (2010). Leadership: Theory, Application
and Skill Development (4th ed.), Thompson Corporation.
• Miller, J.E., Walker, J.R. & Drummond, K.E. (2010). Supervision in the
hospitality – Applied Human Resources. (6th ed.). John Wiley & Sons