EFFECTIVE

COMMUNICATION
SKILLS
Lesson 1.e
 WHAT IS EFFECTIVE
COMMUNICATION

 Combines a set of skills including nonverbal

communication
 engaged in listening
 managing stress in the moment
 The ability to communicate assertively
 The capacity to organize and understand your
own emotions and those of the person you’re
communicating with.
REASONS
Communication breakdown occurs if there is:
1. wrong perception by the receiver
(emotions)
2. Perceptual and Language Differences
3. inattention
4. Information Overload
5. insufficient time
6. Distraction/Noise:
7. Poor retention
Barriers to Effective Communication
STRATEGIES TO AVOID
COMMUNICATION BREAKDOWN

1. Apply positive self-talk and perception.

-positivity is the best encouragement, it
welcomes good vibes and pleasant outlook in
all communication.
2. Use appropriate language
-keep it simple and make it tailored the
words you will use based on your audience and
listener.
STRATEGIES TO AVOID
COMMUNICATION BREAKDOWN

3.Be open and suspend your own

judgment, ideas and beliefs.
-give the speaker time to develop his ideas
or point before you conclude.
4.Give and accept feedback.
- respond to what has been heard, keep an
open mind and avoid overreacting
emotionally to a message or feedback.
 Coping strategies
The following are some coping strategies
for occasions when you didn’t
understand any of the message being
communicated to you.
Repetition
Repetition/Rephrasing Tell the person
the part of the message you understood
and ask them to repeat or rephrase the
other parts. ‘I understood you were
talking about the office. Can you
rephrase what you said?’
 Repetition
Ask the person to repeat what they
said. ‘Could? you say that again
please’
Ask the person to repeat what they
said but at a slower rate. ‘Could you
say that again please, a little more
slowly?’
 Rephrasing
Ask the person to rephrase what
they said or say it in a different
way. ‘Can you rephrase that for
me?’
 Key Words
Ask the person to repeat the important
words in the sentence. ‘Can you repeat
the main ideas of what you were saying?’

Ask the person to state the topic of the

message. ‘Can you tell me the topic of
what you were saying?’
 Ask A Question
Ask a general or specific question
related to the part of the message
you understood.
‘She did what at two o’clock?’,
‘Jane was going where?’
 Spelling

Ask the person to spell the topic word/

important words of the sentence. ‘Can
you spell the name of the restaurant?’,
‘Can you spell the name of the city you
were talking about?’, ‘Was that ‘F’ as
in Frank?’
 Other repair strategies
1. General Inquiry – “Huh?”
2. Metacommentary – Short
apology
3. Partial repetition –ask for
clarification in a form of question
 Other repair strategies
(continuation)
4. Specific “Wh” Question - the listener
interrupts the speaker as long as the he/she
doesn’t hear what the speaker said.
5. Candidate interpretation – rephrase the
message or changing the term into a
different word/s
6. Multiple choice question – speaker clarifies
what he/she said to the receiver
Example: “A bug or a rug?”
CHAPTER 1: Lesson 6

INTERCULTURAL
COMMUNICATION
The communicators may be
coming from all walks of life and
from different part of the world.
 Importance of Intercultural
Communication
Symbolic exchange
- symbols and signs can be an option to
bridge miscommunication brought about by
language.
Irreversible process
- this means that a communicator may not be
changing his/her cultural communication but
he/she can adjust to cultural communication of
others.
 Importance of Intercultural
Communication
Different cultural communities
-a convention where a number of cultural
communities shared unified cultures.
Negotiate shared meanings

-agree on general objective of the intercultural

communication encounter
Interactive situation

-involves the physical setting like seating

arrangement and psychological features such as
behavior, cognitive concepts, social skills, etc.
SOCIO-CULTURAL
ASPECT OF
COMMUNICATION
1. Cultural Identity – refers to the membership and
acceptance into a larger cultural group that share a
system of tradition, norms and values.
2. Gender Role – is not necessarily limited to male
and female. Ex. In some culture, dresses and skirts
are proudly worn by men.
3. Age Identity – how people feel and think about
themselves as they age.
4. Social Class – the rank assigned by the society to
its members according to their income, titles,
possessions, etc.
5. Religious Identity – refers to the active or
interactive membership of a person to a certain
religious organization.