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Corporate Communication

Communication Process
Key Approach

WHY
WHO
WHAT
Share information, ideas, plans, thoughts HOW
Sharing opinions, values, Strategy
3W&H KEY

MESSAGE -WHAT
Sender Receiver The person to
whom we send the
Initiator -WHY Message - WHO
NOISE

FEEDBACK

speaking, writing, gestures, signs - HOW Determines Medium


Communication – Types

speaking, writing, gestures, signs etc. - HOW Determines Medium

Verbal Non-Verbal

spoken written, gestures, signs etc.


One way - monologue
Two way – dialogue - conversation

Formal Informal

Majority of Communication
Importance of Communication

• Stand apart from your competition


• Generate more leads – potential source of business
• Close more sales – higher Revenue
• Raise your visibility – Being SEEN
• Advance your business agenda – Objective oriented
• Inspire and electrify your audiences – motivate, persuade,
generate agreement
10 Simple Secrets of Business Communication

• #1: PASSION
• Use Your Head To Reach Their Heart

• #2: INSPIRATION
• C’mon Baby, Light My Fire

• #3: PREPARATION
• Toss The Script

• #4: START STRONG


• Don’t Bury The Lead

• #5: CLARITY
• Lose The Jargon Or Lose Your Audience
10 Simple Secrets of Business Communication

• #6: BREVITY
• Keep It Short. Period.

• #7: SAY IT WITH STYLE


• What Great Television Anchors Know that You Don’t

• #8: COMMAND PRESENCE


• Movement Does A Body Good

• #9: WEAR IT WELL


• Image Is Almost Everything

• #10: REINVENT YOURSELF


• Madonna Or Rocky. It’s Your Choice.
‘What to do’ with ‘Gossip’ in the Workplace?

• What to Keep • What to Discard


• Watch out information/message – • Leave out information/message –
OUT OF CONTEXT OUT OF CONTEXT
• Identify individuals, location, • Avoid Speculation
subject matter • Avoid Discriminatory mindset
• Test Authenticity • Identify ‘Gossipmongers’
• Drive Positive Culture – Respect • STOP flow immediately
for People
• Promote/Reward Positive
Behavior

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