Professional Documents
Culture Documents
Newell
Newell
Newell began by selling its product to small hardware stores, industrial builders and speciality
retailers
In 1921, Leonard ferguson began his career at Newell achieving the status of full partner and owner
in 1937. Later his son Daniel joined the company and became CEO in 1965
Resonated by the Standford’s professor Bob Katz’s speech on strategy Ferguson began to develop a
“build on what we do best” philosophy
In July 1976, Ferguson wrote out his strategy for Newell indetifying its focus as the market for
hardware and do-it-yourself (DIY) products to volume merchandisers
In 1969, the company made its first non-drapery hardware acquisition with Mirra-Cote bath
hardware.
This added a new product line and opened up a relationship with Zayre
ROOTS OF STRATEGY
In 1972, Newell went public diluting what remained of the Newell family ownership.
The company thrived by following a disciplined and aggressive two-pronged strategy, acquiring more
than 30 major businesses in the next 20 years.
It acquired companies that manufactured low-technology, nonseasonal, noncyclical, non fashionable
products that were typically underperforming and had operating margins less than 10%.
After acquisition, the companies were put through a definite process known as “Newelization”.
Over time, Newell underwent a major organizational transformation. The company was organized
into separate divisions from the system of centralized marketing
By 1997, Newell had revenues of $3.23 bn, with variety of consumer products primarily to mass
merchandisers such as Wal-Mart, office superstores and home centres
Through 1997 Newell had a 10 year average return to investors of 21% versus an 18% yearly
average for the S&P 500.
GROWTH BY ACQUISITION
CEO John McDonough responsible for strategic direction on company and corporate business
development
Redirect acquired business to focus on their core product and align them with Newell’s
systems and Processes
Don Ferguson described the process of integrating new companies as “2+2 do not equal 4, If
we do this right, we get more than 4”
Newly acquired companies goes through process called as Newellization
NEWELLIZATION
Under Leadership of a New President and Controller
Three New systems were introduced in the company
Integrated Financial System
A Sales and order processing system
A Flexible Manufacturing System
Globalization : Company entered foreign markets with aim of becoming a global supplier to
the US retailers like Wal-Mart also became global competitors.
SERVING THE MASS
RETAILERS
By 1992 three mass retailers controlled 70% of discount retailer market, by 1997 the same
three controlled 80%
Walmart, with $118 billion in sales, was able to dictate the kind of quality of merchandise
shipped to its stores
It had leverage over pricing, scheduling, threating to introduce a competitor to some stores as
a way of pressurising suppliers
Mass retailers relied on information technology as the foundation of their business
This allowed them to provide suppliers with nightly point of sale data on every product sold
the previous day for inventory management, manufacturing and shipping scheduling.
INVESTMENT IN IT
Newell invested heavily in IT to improve operations by leveraging data and insights available from
mass retailers
It started adopting electronic management system for purchasing orders, invoices and payments to
and from its retail partners across the country
Newell’s top 20 customers placed 90% of their orders online
By 1998 some mass retailers used “cross docking” system to eliminate inventory other than store
level
SUPERIOR PRODUCT QUALITY AND SERVICE
If suppliers failed to deliver shipment on time, there was no second chance. The trucks to the stores
were gone. Suppliers had to pay full margin for the lost sales.
To address these pressures Newell forced each division on each focus on customer service and
profit performance.
Newell focused to keep its customers at 95% line-fill and 95% on time delivery. As industry
standards rose Newell reached almost 100%.
Due to this consistency of high standards in product quality and service, Newell’s pricing was 5%
to 10% premium.
To maintain this service standards, Newell transformed service level of its new acquisitions as
quickly as possible there by willing to carry larger inventories immediately following its
acquisitions.
The Corporate Role
Newell had adopted to develop its product line through key acquisitions rather than internal growth.
Acquisitions are taken care at the corporate level so that the divisions are not diverted from their
core function of generating profit.
Potential target firms undergo an intense screening process.
They bring up acquired companies by developing them to become cost efficient through operational
strategies and creating profits within a period of 18months.
Corporate tightly controls the finances, yet it allows brand and division president autonomy to guide
the performance of the business.
The company attaches great importance to customer relations frequently inviting buyers for plant
visits.
The Corporate Role
Newell focused on good communication within the company
Numerous meetings throughout the year in order for leadership roles to remain informed about
other aspects of the company
Salary was based on a uniform system across all divisions, which rewarded individuals on the basis
of their positions and the size of their divisions
The interviewing process was rigorous, and the new employee attended a two-day training program
at the “Newell University” which stressed on product focus and profit-orientation
There were also frequent opportunities for transfers, and promotions and all job openings were
publicized within the company keeping the knowledge inside the company
The ability to acquire informed top management was a much easier process
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