IT Governance and Management Analysis

and Design
for PDAM TIRTARAHARJA
TKMTI ISH4C3
Big Task Report

- Delia Farizki Putri 1202153381

- Tommy Syamranata 1202153368
- Ida Mahmudah 1202140278
History

– Tirta Raharja District Water Company (PDAM) Bandung Regency was

established in 1926 under the name Water Leiding Bedrijf, which was originally
intended to meet the needs of clean water for the Dutch community in the area
of ​Cimahi and Lembang.
Vision and Mission

Vision: “With Excellent Service Being the Most Expensive and Competitive PDAM “
Mission:
– 1. Maintaining business continuity;
– 2. Providing the best drinking water services;
– 3. Providing reasonable and affordable drinking water rates;
– 4. Increasing the coverage of drinking water services;
– 5. Creating creative, innovative and smart working people.
Regulation
– UU ITE NO 11 TAHUN 2008

APO01, APO09, APO10, APO06,

APO08, APO07, APO12, APO13,
DSS05, BAI09, DSS04, DSS03, APO11,
DSS01, BAI10, BAI08, BAI06, BAI04,
BAI01.
ENTERPRISE GOALS (Process
Scopping Tools)
IT-RELATED GOALS
Risk Treatment
Risk Treatment
Risk Treatment
selected activity

– APO01, Manage the IT Management Framework

– APO02, Manage Strategy
– APO03, Manage Enterprise Architecture
– APO07, Manage Human Resources
– BAI01, Manage Programmes and Projects
– BAI04, Manage Availability and Capacity
– BAI06, Manage Changes
– EDM01, Ensure Governance Framework Setting and Maintenance
– DSS04, Manage Continuity
– DSS05, Manage Security Services
REKAP (Capability Assesment)
Bar Chart
Spider chart

Char t Title
Capability Existing Capability Target Capability Gap PA.1.1
PA.2.1 PA.2.2 PA.3.1 PA.3.2
PA.4.1 PA.4.2 PA.5.1 PA.5.2
4

0
Risk heatmap
IT Operation Model

-PDAM Tirta Raharja has different rules

in each region so that each company
stands alone and has no parent or
subsidiary so set at Consolidate
Centralize stage where IT Plan, IT
Portfolio & Standards, operate and also
monitor done by PDAM Tirta Raharja.
-PDAM Tirta Raharja also works with
vendors in software development that is
used and in its management its software
is managed by PDAM Tirta Raharja.So it
became their assets.
 Enabler People Design

Existing conditions at TIRTA RAHARJA PDAM:

 Enabler People Design

Conditions proposed at PDAM TIRTA RAHARJA:

Enabler Process Design
SOP of New
Installation of
Clean Water
using system
SOP of Meter
Reading using
application
Work Instruction
NO PROCESS NAME PROCESS

1 SELECT THE SERVICE ITEM FROM THE

CATALOG. THIS TAKES YOU TO THE NEW
SERVICE REQUEST FORM. THE DELIVERY TIME
FRAME OF THE SERVICE IS DISPLAYED. THE
DELIVERY TIME FRAME IS DISPLAYED ONLY IF
AN SLA IS ASSIGNED TO THE SERVICE REQUEST.

2 SELECT THE PARAMETERS SUCH AS STATUS,

LEVEL, MODE, PRIORITY, CATEGORY, SUB
CATEGORY AND SO ON, THAT IS AVAILABLE IN
THE TEMPLATE.

3 TO SELECT A REQUESTER FROM THE LIST OF

USERS CONFIGURED IN THE APPLICATION,

CLICK REQUESTER LOOKUP ICON BESIDE

THE REQUESTER NAME FIELD. THE REQUESTER
LIST WINDOW POPS UP. CLICK THE HYPER-
LINKED REQUESTER NAME. THE REQUESTER
NAME AND DETAILS ASSOCIATED WITH THE
REQUESTER ARE POPULATED IN THE
REQUESTER DETAILS BLOCK.

4 THE ASSETS ASSOCIATED TO THE REQUESTER

ARE POPULATED IN THE ASSET DROP DOWN.
SELECT THE ASSET FROM THE DROP DOWN.
YOU CAN ALSO SELECT ASSETS BY CLICKING

THE ICON

5 BY DEFAULT, IF THE SITE LOCATION OF THE

REQUESTER IS CONFIGURED IN THE
APPLICATION, THEN THE SAME IS POPULATED
IN THE SITE FIELD.

6 ON SELECTING THE SITE, THE GROUPS

CORRESPONDING TO THE SITE GETS
POPULATED UNDER THE GROUP FIELD. THE
REQUEST IS ROUTED TO THE PARTICULAR
GROUP BY SELECTING THE GROUP NAME
FROM THE DROP DOWN.

7 ON SELECTING THE GROUP, TECHNICIANS

ASSOCIATED WITH THE GROUP ALONE ARE
Tools Comparison

No Alternatif Tools Cost (monthly) Ease of Use (1-5) Suitability (1-5)

1 SAP GUI $ 1.200 /month 2 5

2 Odoo $ 90 /month 3 4

3 Service Desk $10 /month 4 4

the conclusions of the tools used

• Based on tools comparison, it is recommended to use

Service Desk because more clear structure, the process
becomes more effective and efficient, and more focused on
organizational goals.
THANK YOU