Professional Documents
Culture Documents
Influencing and Negotiating Skills
Influencing and Negotiating Skills
negotiating skills
Housekeeping
› mobile phones
› break times
› toilets
› emergencies
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Workshop overview
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Workshop expectations
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Influence:
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Activity
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Topic 1
Understanding influence.
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Activity
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Power, influence and negotiation are interrelated.
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Influential people are:
›confident
›trustworthy
›positive
›focused
›goal oriented
›action oriented
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7 behavioural styles:
›assertive
›autocratic
›democratic
›emotional
›logical
›negotiating
›persuasive
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Activity
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Topic 2
Perspectives
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Sphere of influence
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Circle of concern and influence
Circle of concern
Circle of
Things I truly cannot influence Things I think
control I cannot control
Things I can
control
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Listening
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Take the time to understand what others say.
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Perspectives
Your Objective
own observer’s
Other
person’s
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Activity
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Topic 3
Influencing behaviours
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Listening
‘We have two ears and one tongue in order that we may hear more
and speak less.’
(Diogenes)
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Rapport
‘Always get to know the other party. Never negotiate with a stranger.’
(Somers White)
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Acuity
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Calibration
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Framing
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Emotional framing
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End framing
(Sydney J. Harris)
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Activity
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Topic 4
Advanced communications
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Passive people:
›do not express their views, feelings and beliefs
›make it easy for others to disregard their views
›put themselves down to accommodate others
›avoid confrontation at all costs
›place themselves only in easy situations
›let others make decisions
›expect others to know what they want or mean
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Aggressive people:
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Passive-aggressive people:
› respond indirectly and control others by manipulation
› make others feel guilty, awkward or inadequate, to get what they
want
› use insincere flattery, sarcasm, barbed humour or telling body
language
› appear to think highly of others but disapprove underneath
› use silence as an intimidation strategy
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Assertiveness:
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The 3 step response
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Conflict
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Negotiating
(Hubert Humphrey)
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Strategies:
›stay calm
›be positive
›address issues not personalities
›validate the other's point of view
›be sure of your facts
›avoid exaggeration
›state your needs
›strive for a resolution in which everyone gains something
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Dealing with aggression
Respond assertively.
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Fight or flight instinct
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Activity
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Topic 5
Negotiating
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Goals
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Tips
(P Dean Acheson)
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Work together
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To deal or not to deal?
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‘Influence may be the highest level of human Skills.’
(Thomas Kempis)
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Activity
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Summary
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