KLM Flights

What happens if I
miss my KLM Fligh
t?
 We will rebook you on one of the best
available alternative flights, giving
preference to Air France, KLM and
SkyTeam partners.
 We will provide your new schedule via
e-mail, text message or telephone.
 If you prefer, you can request an
alternative flight directly via our call
centers, social media or your travel
agent.
Facilities we provide
• Keep check-
We’ll keep you informed from the moment you book your ticket until you board your
flight, we will let you know straight away if your flight is delayed or cancelled, or if your
gate changes.
• Contact 24/7-
If you have any questions, requests or comments, you can contact you via e-mail, text
message and telephone – simply enter your contact details in your KLM account.
• No Charges-
Booked flights on KLM.com and discovered a spelling mistake in the name on your
ticket? We don’t charge you for being human. Just contact us via social media to correct
your name.
• Refund-
If your flight is cancelled or delayed more than 3 hours, you can choose to postpone
your trip to a later date. You may also be entitled to re-imbursement of additional costs
you had to make: our colleagues of KLM Customer Contact Center will gladly tell you
more!
KLM Flight missed
policy?
Here is in which cases you can request a refund of your ticket costs:

Your KLM flight was cancelled and you did not take an alternative flight

You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of
carriage) and you decided against transportation
If the conditions of your ticket allow for a refund or

You cancelled your trip because your European flight was delayed more than 90 minutes and your
outbound and return flights were scheduled on the same day
You cancelled your intercontinental KLM flight because it was delayed more than 3 hours

In case of the death of a passenger or

In case of visa refusal

Thank you for visiting our
page.

Tel-

+1-802-810-1234

Address-

1829 Reisterstown Rd #350 Pikesville, MD 21208, United States

Email :-support@flightrouteinfo.com