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 COMPANY OVERVIEW

◦ FGLI is a Joint venture between the India-based Future Group and the Italy-based Generali Group
◦ Future Group- one of India’s leading business houses with multiple businesses spanning across the consumption space. It is
the game changers in Retail Trade in India.
◦ Generali Group- The Generali Group is a leading player in the global insurance and financial markets among the world’s 50
largest companies.
◦ Future Generali is present in India in both the Life and Non-Life businesses as Future Generali India Life Insurance Co. Ltd.
and Future Generali India Insurance Co. Ltd.
CEO (Future Generali)

ANUP RAO
 COMPANY OVERVIEW
OBJECTIVE :-
◦ Delivering relevant and accessible insurance solutions

POSITIONING :-
◦ Knowledge Organization with Leadership Approach
◦ One Stop Total Insurance Solutions & Services Provider
◦ Customer Centric Model embracing Passion, Convenience and Service Excellence

VISION : -
◦ Pledged to provide financial security to all people & enterprises through total insurance solutions.

VALUES :-
◦ Respect : for all our stakeholders- employees, customers.
◦ The company understand India in all its diversity and different facets and will use for our local understanding to respond to our specific markets, design our products
and craft our processes.
◦ Overcome all obstacles which come in the way of the achievement of our vision.
◦ "Can Do" : An attitude which demonstrates our passion, entrepreneurship, and positive thinking
 STRATEGY AND IMPLEMENTATION

Key Features
◦ Savings plan with the added advantage of life cover and cash inflow at regular interval.
◦ Guaranteed money back payments of a total of 100% of the sum assured during the policy term along with guaranteed
additions and vested bonuses (if any) at maturity
◦ Compounded guaranteed additions at 3.5% of the sum assured for first four years
◦ Fixed policy terms of 15 years and 20 years to fulfil your medium to long term financial goals
◦ Inbuilt waiver of premium benefit and additional accidental death benefit equal to two times sum assured
◦ Discount in premium on opting for a large sum assured
◦ Tax benefits as per prevailing tax rules applicable
 How does it work?

◦ Decide your sum assured, premium payment mode and policy term.
◦ Reap the benefits of guaranteed additions for the first four years and bonuses from the 5th policy year.
◦ Receive 60% of the sum assured in the form of money back at regular intervals during the policy term.
◦ On maturity, receive 40% of the sum assured, plus guaranteed additions and bonuses.
◦ In case of natural death, the sum assured is paid to the nominee.
◦ In case of accidental death, three times the sum assured is paid to the nominee.
 PRODUCT PORTFOLIO
◦ Term Plan: A risk plan which provides comprehensive cover for your family in the unfortunate event of untimely demise. A term
life insurance plan provides good cover at relatively nominal cost and has no survival benefits.

◦ Child Plan: Child plan of Future Generali is called Assured Education Plan. Child Plan is a plan specifically designed to take care
of financial needs of your child. Child plan provides with necessary funds that will take care of child’s education, marriage etc. By
investing small portion of your savings you secure the financial requirements of your child.

◦ Retirement Plan: The retirement plan offered by Future Generali is Pension Plan. With rising inflation, it’s absolutely necessary to
make provisions for the future which makes retirement plan an important financial decision. This plan takes care of financial needs
after retirement by investing a part of your savings for limited period. Pension plan provides steady income after retirement and
takes care of daily needs.

◦ Investment Plan: Popularly known as ULIP, an investment plan invests part of your savings in equity or debt market as per your
preference. The objective of investment plan is to give you returns which easily beat the rising costs since the usual returns in a bank
are extremely low.
 PRODUCT PORTFOLIO
◦ Health Plan:  Health plans of Future Generali offer the policyholder coverage against hospitalization charges, pre-hospitalization
charges, post-hospitalization charges and ambulance expenses. These are extremely flexible and policyholders can reduce their
health insurance premium amount after a specified period and they can even change their policy duration.

◦ Saving Plan:  Future Generali offers an array of savings plans that will ensure that none of the individual dreams remain
unfulfilled..

◦ Group Plan:  Group Plan of Future Generali provide products which allow employers, financial institution and affinity groups to
offer the best to the employees, creditors, customers or other individuals who can be identified as group members.
 FUTURE GENERALI LIFE INSURANCE
PRODUCT PORTFOLIO
FUTURE
GENERALI TERM
PLAN

Future Generali Future Generali

Future Generali Future Generali Jan Future Generali
Flexi Online Term Express Term
Care Plus Plan Suraksha Saral Jeevan Bima
Plan Insurance Plan
Offers comprehensive long
It provides protection It allows individuals to This plan is the simplest
term protection at affordable This designed to give you
at affordable create their own plan form of life insurance. It
rates, a safety net so that you
premiums. There are which can be a Fixed offers you protection at
Customized plan to suit your can be sure
no maturity Income Protection + affordable premiums.
individual requirements, of protecting your loved
or surrender benefits. Basic Life Cover Plan There are no Maturity
Flexibility to choose your ones from future financial
Benefits
policy and premium terms struggles. 
 FUTURE GENERALI LIFE INSURANCE
PRODUCT PORTFOLIO

FUTURE GENERALI
HEALTH PLAN

Future Generali Heart

Future Generali
and Health Insurance
Cancer Protect Plan
Plan

A cancer insurance policy by Future Generali
will help you stay financially and
psychologically secure in case you or a family
member of yours is diagnosed with Cancer.
This safeguards you and your family against financial
risks arising out of any defined unforeseen medical
emergency. It provides a fixed financial benefit that
will help you cover medical costs, especially in case
of critical illness which require a long term treatment.
 FUTURE GENERALI LIFE INSURANCE
PRODUCT PORTFOLIO
FUTURE
GENERALI
ULIP PLAN

Future Generali Future Generali Future Generali

Future Generali Future Generali
Wealth Protect Bima Advantage Easy Invest
Big Dreams Plan Dhan Vridhi
Plan Plus Online Plan
FUTURE GENERALI LIFE INSURANCE
PRODUCT PORTFOLIO

FUTURE GENERALI
CHILD PLAN

Future Generali Assured

Education Plan
FUTURE GENERALI LIFE INSURANCE
PRODUCT PORTFOLIO

FUTURE GENERALI
SAVINGS PLAN

Future Generali Future Generali

Traditional Plans Guaranteed Plan
 FUTURE GENERALI LIFE INSURANCE
PRODUCT PORTFOLIO

FUTURE GENERALI
GROUP PLAN

Future Generali Future Generali Future Generali

Future Generali Future Generali
Group Leave Group Gratuity Term Life
Sampoorn Loan Future Generali Loan
Encashment Plan Insurance Plan
Suraksha Super annuation Plan
Plan
FUTURE GENERALI LIFE INSURANCE
PRODUCT PORTFOLIO

FUTURE GENERALI
RETIREMENT PLAN

Future Generali
Future Generali
Immediate Annuity
Pension Guarantee
Plan
 Paradise is where you live your life in perfect peace and harmony. However, in
today's world your days are often indulge in stress , pollution and other lifestyle
hazards, the worst victim of which is your health.

• Future Generali Life Insurance believes in the philosophy of being Simpler, Smarter and Faster and this is
validated through its simple yet unique products and simplified communication across all channels.

• The company aims to be an insurer of choice and has taken several steps to reach out to its customers through
various touch points and to enhance customer experience.

• It has also initiated new lines of business through online products and credit life and has launched two new
lines of distribution – Insurance Marketing Firms and Corporate to Retail.

• For the credit life business, the company has entered into a partnership with GIC Housing GIC Housing
Finance and Religare Health Insurance; and for Retail Assurance with Big Bazaar.
MD & CEO (Future
Generali Life Insurance)

MUNISH SHARDA
 WHAT FGLI HAS DONE IN THE LAST TWO YEARS
◦ Customer Connect
1. Launched 10 unique products keeping in mind the customer’s requirements during different stages of their lifecycle.
2. Automation of processes and redefining frameworks.
3. Significant focus on digital
a. 15+ large initiatives were launched to improve customer experience including enhancement of services on the customer portal, SMS short code for
services, the addition of payment options, wallets, E-NACH were there.
b. FGLI has adopted an AI-powered chatbot called REVA (Robotics Enabled Virtual Assistant), the bot that has Machine Learning (ML) and Natural
Language Understanding (NLU) capabilities designed to reduce manual intervention for day to day servicing transactions and maintain a smarter and
faster customer experience.

REVA -  REVA addresses two business requirements viz., customer service and enabling customers to generate quotes online. Through a
one-click service, existing customers can get policy status, premium due date, renewal payments, request for a soft copy of the unit
statement, premium paid certificate, fund charges among others. On the other hand, REVA also enables anytime, anywhere access to
customers
◦ People
1. The company has created platforms to ensure that all our employees get to engage regularly with the leadership team to ask
questions and better understand the company’s strategic priorities as well as actions being taken in that direction.
2. The company has also redefined the way in which various department work as one team with each other to deliver
effectively to our customers with a well-defined operating rhythm and project management framework.
3. The company has also initiated its first CSR project on solar lighting in some villages of Maharashtra.
DISRTIBUTION NETWORK
◦ Future Generali has over 12.6 lakh customers in 125+ locations across India. They settle over 1,80,000 claims every year.
They have around 2,000 active corporate clients and over 6,000 agents.
◦ Future Generali currently has 97 branches across 80 cities and over 14,700 licensed advisors.
◦ Future Generali also has Total Insurance Solutions available at Malls via retail outlets.
◦ Future Generali Life Insurance also distributes its products online. (Example- Future Generali Smart Life).
MARKETIG CAMPAIGNS
◦ Marketing Campaigns: Future Generali launched 3 different television commercials at different period of time but revolving
around the same theme- let the happiness stay forever.
◦ The TVC portrays happy occasion which can last eternally if insurance is bought simultaneously (Insure your happiness).
◦ The campaign focuses on the insecurity a person might endure and to remove that insecurity he should opt for insurance.
◦ Radio ads are also a part of this campaign.
 CUSTOMER BENEFITS
◦ Guaranteed money back benefit
The guaranteed money back benefits are payable as a percentage of the sum assured.
Death benefit
In the unfortunate event of the life assured’s death at any time during the policy term, the following apply ;
a) In case of death other than accidental
 The nominee / beneficiary will receive the base sum assured immediately
 All future premiums under the policy will be waived and the policy will continue till maturity
 The guaranteed additions and bonus will continue to accrue under the policy till maturity
b) In case of death due to accident
 The nominee / beneficiary will receive three times the base sum assured immediately
 All future premiums under the policy will be waived and the policy will continue till maturity
 The company will pay all the balance guaranteed money back benefits whenever due along with the accrued guaranteed additions and
bonuses on maturity. i.e. the nominee / beneficiary will receive a total of 400% of the sum assured plus guaranteed additions plus vested
bonuses
◦ EXCLUSIONS AND OTHER RESTRICTIONS
No benefit will be payable in respect of any condition arising directly or indirectly from, through or in consequence of the
following exclusions and restrictions:
Suicide exclusion: If the life assured commits suicide within one year from the risk commencement date or revival date, if
revived, whether sane or insane at that time, the policy shall be void and the company will not pay any claim by virtue of this
policy.
◦ For benefit under accidental death
Arising out of riots, civil commotion, rebellion, war (whether war be declared or not),invasion, hunting, mountaineering, steeple
chasing or racing of any kind, or any such adventurous sports or hobbies no benefit will be payable in respect of any condition
arising directly or indirectly
FUTURE GENERALI’S BUSINESS
CHALLENGES
◦ Future Generali was looking for an e-learning solution that would take care of assessment management and learning
management for its employees as well as advisors across India.
◦ The solution is a part of Learning & Development at Future Generali and it contains the following modules- Assessment,
Course and Report.
◦ Future Generali wanted to equip its employees and advisors with updated product knowledge so that they could immediately
approach the customers with the launch of new products.
◦ Providing the appropriate product knowledge in the form of e-learning course and learning games in the absence of an e-
learning portal was a big challenge.
What were the challenges the company faced
during the lockdown?
◦ The most challenging thing that was to get their distribution to sell digitally. They have a substantial retail franchise, and
people are used to selling face to face. Their distribution had to invest in digital assets and prospect digitally using tools like
social media, WhatsApp, Zoom, Microsoft Teams, and so on. The company supported them by digital marketing, sales and
processing tools.
◦ The toughest was to convince people.
◦ The second challenge was in supervision. Earlier, managers could call a meeting to talk to subordinates and do reviews. They
could visit the branch and conduct reviews and audits. Moving these activities to a digital format means change and adaptation
and learning new skills.
◦ But there is one big positive that came out of the lockdown and remote working. In any company, the way an employee spoke
and presented himself made a significant impression on how they are perceived to be performing. Now, people have resorted
to data and information.
THANK YOU !!!!