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Chapter 10
Supply Chain Strategy

©The McGraw-Hill Companies, Inc., 2006

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OBJECTIVES

 Supply-Chain Management
 Measuring Supply-Chain

Performance
 Bullwhip Effect

 Outsourcing

 Value Density

 Mass Customization

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What is a Supply Chain?

 Supply-chain is a term that describes
how organizations (suppliers,
manufacturers, distributors, and
customers) are linked together

Suppliers Service support Local Customers

Services operations service
providers
Inputs Transformation Localization Output
Supply networks

Manufacturing Suppliers Manufacturing Distribution Customers

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What is Supply Chain

Management?

 Supply-chain management is a total

system approach to managing the
entire flow of information, materials,
and services from raw-material
suppliers through factories and
warehouses to the end customer

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Formulas for Measuring Supply-

Chain Performance
 One of the most commonly used measures in
all of operations management is “Inventory
Turnover”
Cost
Costof
of goods
goods sold
sold
Inventory turnover 
Inventory turnover 
Average
Averageaggregate
aggregateinventory
inventoryvalue
value
 In situations where distribution inventory is
dominant, “Weeks of Supply” is preferred and
measures how many weeks’ worth of inventory
is in the system at a particular time
Average
Averageaggregate
aggregateinventory
inventoryvalue
value
Weeks
Weeksof supply
of supply 52
 52weeks
weeks
 Cost of goods sold
Cost of goods sold 
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Example of Measuring Supply-

Chain Performance
Suppose
Suppose aa company’s
company’s new new annual
annual report
report
claims
claims their
their costs
costs of
of goods
goods sold
sold for
for the
the
year
year is
is $160
$160 million
million and
and their
their total
total average
average
inventory
inventory (production
(production materials
materials ++ work-in-
work-in-
process)
process) isis worth
worth $35
$35 million.
million. This
This
company
company normally
normally hashas anan inventory
inventory turnturn
ratio
ratio of
of 10.
10. What
What isis this
this year’s
year’s Inventory
Inventory
Turnover
Turnover ratio?
ratio? What
What doesdoes itit mean?
mean?

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Example of Measuring Supply-

Chain Performance (Continued)
Cost
Cost of
of goods
goods sold
sold
Inventory turnover
Inventoryturnover
Average
Averageaggregate
aggregateinventory
inventoryvalue
value
==$160/$35
$160/$35
==4.57
4.57

Since
Sincethe
thecompany’s
company’snormal
normalinventory
inventoryturnover
turnoverration
rationis
is
10,
10,aadrop
dropto
to4.57
4.57means
meansthat
thatthe theinventory
inventoryisisnot
not
turning
turningover
overasasquickly
quicklyas
asitithad
hadin inthe
thepast.
past. Without
Without
knowing
knowingthe
theindustry
industryaverage
averageof ofturns
turnsfor
forthis
this
company
companyititisisnot
notpossible
possibleto tocomment
commenton onhow
howthey
they
are
arecompetitively
competitivelydoing
doingin
inthe
theindustry,
industry,but
butthey
theynow
now
have
havemore
moreinventory
inventoryrelative
relativeto totheir
theircost
costof
ofgoods
goods
sold
soldthan
thanbefore.
before.
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 9

Bullwhip Effect
The
Themagnification
magnificationof
of variability
variabilityin
inorders
ordersin
inthe
thesupply-
supply-
chain
chain

Retailer’s Orders Wholesaler’s Orders Manufacturer’s Orders

Quantity

Quantity

Quantity
Order

Order

Order
Time Time Time

AAlot
lotofof …can
…canlead
leadto
to …can
…canlead
leadtoto
retailers
retailerseach
each greater
greatervariability
variability even
evengreater
greater
with
withlittle
little for
foraafewer
fewernumber
number variability
variabilityfor
foraa
variability
variabilityinin of
of wholesalers,
wholesalers, single
single
their
theirorders….
orders…. and…
and… manufacturer.
manufacturer.

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Hau Lee’s Concepts of Supply

Chain Management
 Hau Lee’s approach to supply chain (SC) is one of
aligning SC’s with the uncertainties revolving around
the supply process side of the SC
 A stable supply process has mature technologies and
an evolving supply process has rapidly changing
technologies
 Types of SC’s
– Efficient SC’s
– Risk-Hedging SC’s
– Responsive SC’s
– Agile SC’s

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Hau Lee’s SC Uncertainty

Framework
Demand Uncertainty

Low (Functional High (Innovative

products) products)

Low Efficient SC Responsive SC

Supply (Stable
Ex.: Grocery Ex.: Computers
Process)
Risk-Hedging SC Agile SC
Uncertainty High
(Evolving Ex.: Hydro- Ex.: Telecom
Process) electric power

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What is Outsourcing?

Outsourcing is defined as the act of

moving a firm’s internal activities
and decision responsibility to
outside providers

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Reasons to Outsource

 Organizationally-driven
 Improvement-driven
 Financially-driven
 Revenue-driven
 Cost-driven
 Employee-driven

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Value Density

 Value density is defined as the

value of an item per pound of
weight

 It is used as an important measure

when deciding where items
should be stocked geographically
and how they should be shipped

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Mass Customization

 Mass customization is a term used to

describe the ability of a company to
deliver highly customized products and
services to different customers
 The key to mass customization is
effectively postponing the tasks of
differentiating a product for a specific
customer until the latest possible point
in the supply-chain network

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End of Chapter 10

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