INTRODUCTION

CREW RESOURCE MANAGEMENT

 SEQUENCE:
 Aim
 Definition

 Who all include People

 Why to learn CRM

 Concept of CRM

 Elements of CRM

 Phases of CRM

 Conclusion

 Q&A
AIM:

To learn about the importance

of CRM in order to achieve
safety in flying business
DEFINITION:

CRM is the effective use of all resources, including

the aircraft and its systems, printed material,
computer software and people to achieve the
highest level of possible safety
WHO ALL INCLUDE PEOPLE:
 Pilots
 Flight Attendants
 ATCOs
 Maintenance Personnel
 Any one else who interact with cockpit crew
WHY TO LEARN CRM ?

Most of the accidents

(> 70%) are attributed to “Human Factors”

CONCEPT OF CRM:

The concept of Crew Resource

Management (CRM) was authored to be a
methodology to reduce human error and
eventually aim to achieve safety of flight
ELEMENTS OF CRM:

Communication

Team Work Decision Making

CRM
ELEMENTS

Situational
Judgment Awareness
COMMUNICATION:

Communication is the heart of CRM. As good

communication entails the complete and accurate
transfer of information from one person to
another
TEAM WORK:
 Teamwork is "work done by several associates
with each doing a part but all subordinating
personal prominence to the efficiency of the
whole"
 It is well known that a group of people working
together toward a goal is more likely to succeed
than individual acting independently
 INDICATORS OF GOOD TEAM WORK BUILDING:

 Authority is exercised securely

 All crew members are involved in the decision
making process
 Each crew member’s individuality is accepted
and adapted to the team make up
 Appropriate techniques are used to manage
interpersonal conflict
 Crew helps each other in time of stress
DECISION MAKING:

Decision making can be regarded as the cognitive

process resulting in the selection of a course of
action among several alternative scenarios. Every
decision making process produces a final choice.
The output can be an action or an opinion of
choice
TYPES OF DECISION MAKING:

 Ample - time decision making

 Time - critical decision making

JUDGMENT:

Judgment is the evaluation of evidence to make a

decision. It is also define as “The process of
choosing which alternative will give the safest
outcome in a given situation”.
WHAT IS SITUATIONAL AWARENESS ?

Situation awareness (SA) involves being aware of

what is happening in the vicinity, in order to
understand how information, events, and one's
own actions will impact goals and objectives,
both immediately and in the near future.
WHAT ARE THE FIVE PHASES OF CRM
IMPLEMENTATION ?%

 Awareness
 Practice and Feedback

 Reinforcement
 Automaticity

 Integration
CONCLUSION