GROUP 3

PART 4

MC GABRIEL A. MORA

CONTROLLING
TYPES OF CONTROL

  Feedforward control
  Concurrent
  Feedback control
What is controlling

A PROCESS OF MONITORING , COMPARING

,CORRECTING PERFORMANCE AND TAKING
ACTION TO ENSURE DESIRED RESULTS.

IT SEES TO IT THAT THE RIGHT THINGS HAPPEN,

IN THE RIGHT WAYS, AND AT THE RIGHT TIME
Importance of controlling

 THE VALUE OF THE CONTROL FUNCTION CAN BE

SEEN IN THREE SPECIFIC AREAS:

 PLANNING

 EMPOWERING EMPLOYEES

 PROTECTING THE WORKPLACE

Planning controlling link
The control process

 THE CONTROL PROCESS IS THE THREE STEP PROCESS OF

MEASURING ACTUAL PERFORMANCE, COMPARING ACTUAL
PERFORMANCE AGAINST STANDARD AND TAKING
MANAGERIAL ACTION TO CORRECT DEVIATIONS OR TO
ADDRESS INADEQUATE STANDARDS.

 THE CONTROL PROCESS ASSUMES THAT PERFORMANCE

STANDARDS ALREADY EXISTS AND THEY DO.
Control process
Step-1 Measuring

FOUR APPROACHES MANAGERS USE TO

MEASURE AND REPORT ACTUAL
PERFORMANCE ARE
1. PERSONAL OBSERVATIONS
2. STATISTICAL REPORTS
3. ORAL REPORTS
4. WRITTEN REPORTS
Step-2 comparing

 THE COMPARING STEP DETERMINES

HE VARIATION BETWEEN ACTUAL
PERFORMANCE AND A STANDARD.

 ACCEPTABLE RANGE OF VARIATION

Step-3 taking managerial action

 THREE POSSIBLE COURSE OF

ACTION MANAGERS CAN DO
1. DO NOTHING
2. CORRECT THE ACTUAL
PERFORMANCE
3. REVISE THE STANDARDS