UNIVERSITY OF CENTRAL PUNJAB, LAHORE

PRESENTATION

C : TC S
TOPI
Presenting To : Sir. Haroon
Ameen
PRESENTING;
Hashim Ali

Syed Sikandar Shah

Ali Shafqat

Abdullah Saleem
IT Role in Business 2
PRESENTATION OVERVIEW

 Topics covered
o Introduction To TCS
o MIS IN TCS
o Components of TCS
o Customers Help Services
o Tracking Systems
o Benefits from MIS
o Recommendations
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 COURIER INDUSTRY

o Courier
 Ancient Times
 Modern Time

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 TCS: TRANZUM COURIER SERVICE

o Introduction Of TCS
o Introducing IT in TCS

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 COMPETITORS
o Domestic
 Speed EX
 Leopard
 DCS
o International
o DHL
o OCS
o Fed-Ex

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 TCS: FEATURES

o Speed
o Security
o Tracking
o Specialization

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 IT SYSTEMS IN TCS

o OMS- Hybrid System

o Oracle System
o Fiber –Connectivity

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MIS: RETAIL MANAGEMENT SYSTEM(RMS)

o Entry In System
o Bar Code
o Cash

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 OPERATING MANAGEMENT SYSTEM(OMS)

o Checking
o Information Circulation
o Security Process
o Deliveries

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 OPERATION MOVEMENT

o Ground Courier Movement

o Air Craft Movement

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 OPERATION MOVEMENT

o Outgoing Plans for Sunday

o Incoming Plans For Sunday

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SERVICES: FOR DOMESTIC CONSUMERS

o Domestic Express
o Hazir
o Hazir- Subkuch
o Home-Movers

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TCS SERVICES: FOR CORPORATE LEVEL

o Mail Management System

o Supply Chain Advisory
o Warehousing & Distributions

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 TCS Services: E-com

o Yayvo
o Sentiments Express

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TCS PARTNERSHIP WITH UPS

o International Tariff
o International Express

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 CUSTOMER RELATION MANAGEMENT (CRM)

o Track Your Order

 By SMS
(+92333-9277168)
 By Email
 BY reference no.
 By Door Tag no.

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CUSTOMER RELATION MANAGEMENT (CRM)

o Call Center ( 111-123-456)

o Website

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CUSTOMER RELATION MANAGEMENT (CRM)

o TCS Express
Centers
o TCS App

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CUSTOMER RELATION MANAGEMENT (CRM)

o Voice of Customer
o FAQs

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 BENEFITS FROM MIS IN TCS

o Sharper focus on the Customer

o Better Management
o Efficient Processing

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 BENEFITS FROM MIS IN TCS

o Higher Quality
o Elimination Of Overhead
o Faster Revenue Generations

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 BENEFITS FROM MIS IN TCS

o Better Communication
o Improved Morale
o Better Speed

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 RECOMMENDATIONS

o Implementation GPS System

o Steps for the Security of
Customers Data
o Implementation of
Knowledge Management

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 SOURCES

o Mr. Javed Iqbal (Asst. Manager

Operations)
o Mr. Ayaz Ahmed (Manager Data
Processing)
o www.tcscouriers.com.pk

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THANKS FOR BEING WITH US

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ANY QUERIES - ???

IT Role in Business 27