EXCEPTIONS OF

ZERO TOLERANCE
01

MISUSE
Serious
OR MANAGEMENT disciplinary
ACTION
action by the
SHARING OF Management
PASSWORDS
02
WILLFUL FALSE
CONFIRMATION
Serious
OF MANAGEMENT disciplinary
ACTION
action by the
COMPLIANCE Management
OF AUDIT
EXCEPTIONS
03 ENTRIES IN
STAFF
ACCOUNTS
WHERE FUNDS Serious
MANAGEMENT disciplinary
WERE ACTION
action by the
TRANSFERRED Management

BETWEEN STAFF
AND CUSTOMER
ACCOUNT
04 CREDITING
THIRD PARTY
CHEQUES Serious
MANAGEMENT disciplinary
HAVING ACTION
action by the
SPECIFIC Management

NOTATION “A/C
Payee only”
05
ALLOWING
OPERATION OF
Serious
SAFE DEPOSIT MANAGEMENT disciplinary
ACTION
action by the
LOCKER BY AN Management
UNAUTHORIZED
PERSON
06

CHEQUE PAID IN
Serious
CLEARING IN MANAGEMENT disciplinary
ACTION
action by the
PHOTO Management
ACCOUNT
07
RELEASING STOP
PAYMENT Staff
INSTRUCTION explanation
and stop
WITHOUT MANAGEMENT increment or
ACTION
RECEIVING serious
disciplinary
WRITTEN REQUEST action by the
FROM CUSTOMER Management

WITHIN 24 HOURS
08 ALLOWING HIGHER
RATE ABOVE THE
PUBLISHED RATES ON Staff
ANY DEPOSIT ACCOUNT explanation
WITHOUT OBTAINING and stop
MANAGEMENT increment or
ZONAL HEAD ACTION
serious
APPROVAL. IF VERBAL disciplinary
APPROVAL RECEIVED, action by the
LONO CONFIRMATION Management
MUST BE RECEIVED
WITHIN 24 HOURS
09 IN CASE OF
ADVANCES,
CHANGE IN RATE, Staff
explanation
LIMIT, EXPIRY and stop
MANAGEMENT
MANAGEMENT increment or
DATE, TERMS ACTION
ACTION serious
AND CONDITION disciplinary
action by the
WITHOUT Management
APPROVAL OF
ZONAL OFFICE
10 CONCEALMENT
OF FACTS
Staff
REGARDING explanation
I) SHORTAGE/EXCESS OF and stop
CASH. MANAGEMENT increment or
ACTION
II) CUSTOMER COMPLAINTS serious
REGARDING FINANCIAL LOSS. disciplinary
(IF NOT REPORTED TO AREA action by the
OFFICE WITHIN 24 HOURS; Management
AREA OFFICE WILL THEN
CONVEY IT TO THE ZONAL
OFFICE)
 Any input error
11 which exposes
bank to any
financial risk, such
Serious
as wrong/late MANAGEMENT disciplinary
ACTION
input of Mark-up action by the
Management
or Profit Rate,
wrong input of
Limit, wrong input
of Expiry Date
12 Any Violation
with regard to
custody of Vault
Serious
Keys and Lock MANAGEMENT disciplinary
ACTION
action by the
Combination as Management
mentioned in
INST Circular No.
51, 1995
13
Payment of
cheques Serious
MANAGEMENT disciplinary
without ACTION
action by the
customer’s Management

signatures
14 Non-reporting
of any un-
lawful/fraudule Serious
MANAGEMENT disciplinary
nt activity ACTION
action by the
observed or Management

suspected by
the bank staff
 INSTRUCTIONS

Any such activities being carried out in any Sub-

Branch/Branch/Division, observed or suspected by
a staff member, must be reported directly to the
Fraud Investigation Unit (FIU).