Internal Communication System

November, 2020
 Internal Communication System
Contents
What is Communication?
Types of Communication
Formal Communication – Internal and
External
Types of Internal Communication
Types of Circular, IOM, E-Mail, LoNo etc
Code of Communication and WHY
Business Communication Ethics and Codes
 Internal Communication System
What is Communication
An exchange of information between people by:
Speaking,
Writing,
Using Common System of Signs or Behavior
Message:
Spoken or Written
Rapport:
Sense of Mutual Understanding and Sympathy
Access:
Means of Access or Communications
 Internal Communication System
Types of Communication
Based on Communication Channels
Verbal Communication
 Written (Snail Mail, E-Mail,
 Oral, Face to Face or on phone etc)

Nonverbal Communication
 Facial Expression, Body Posture, Sign Language,
Based on Style & Purpose
Formal Communication-Must be in set formal format
Informal Communication-Unrestrained communication
between people of same wavelength, No Time bar…
 Internal Communication System
Types of Formal Communication
External Communication
Any formal communication from one organization to
another
Internal Communication
All formal communication within the Organization

Types of Formal Communication- BAHL

Circulars,
IOM,
LoNo
News Letter (ALHABIBIAN)
Any other formal communication within BAHL
 Internal Communication System
Types of Formal Communication- BAHL (1)
Circulars
System and Procedures Division:
 InstructionCirculars (Issued under INST/100)
 Information Circulars (Issued under INF/123)

 Foreign Exchange (Issued under FE/007)

Human Resources Division:

 HR Policies, HR Related Information,
 Cash Award, Examination Schedule (IBP)

Treasury Division
 Daily
Rate Sheet,
 KIBOR and

 LIBOR
 Internal Communication System
Types of Formal Communication- BAHL (2)
LoNo – Complete Communication Solution for:
 Telephone Directory,
 Issue Tracking System,

 Acknowledgement System,

 Management System,

 LC Center,

 Circulars (S&P, HRS and TSY)

 Manuals
 (IT Policy & Procedures,

 Credit Division,

 Risk Management Division,

 ATM Manual,
 Internal Communication System
Types of Formal Communication- BAHL (3)
LoNo – Complete Communication Solution -Contd
 SWIFT,

 Online DD,
 BCP-Business Continuity Plan

 Oracle Financial

 Attendance Management
 Leave Management

 Employee Information System

 Reimbursement System,

 Training (Computer Based and Visual)

 Newsletter

 Performance Appraisal System

 Internal and External Communication

 Internal Communication System
Types of Formal Communication- BAHL (4)
IOM – Issued and addressed to any two entities in
BAHL
Passing information, instructions, Advice or
Acknowledgement etc.
News Letter (ALHABIBIAN)
Issued Monthly
Covers all social and official events of the Bank Staff
Personal Information and Updates on Current Financial
Affairs
Open for All Staff to submit articles, Event Photos etc.
Any other formal communication within BAHL
 Internal Communication System
Code of Communication – WHY?
We must make sure that Professional communication is:
 Legal,
 Ethical,
 In good taste
THAT MEANS

The communication must not only be legal but also ethical

and sensitive to cultural values and beliefs.
Accurate and fair to facilitate respect and mutual
understanding.
 Internal Communication System
Code of Business Communications & Communication Codes
International Association of Business Communicators (IABC)
Hundreds of thousands of business communicators worldwide
engage in activities that affect the lives of millions of people,
and because this power carries significant social responsibilities,
the International Association of Business Communicators
developed the Code of Ethics for Professional Communicators.
External Communication by Professionals must adhere to the
related articles of the IABC Code of Ethics for Professional
Communicators.
For more detail log on to http://www.iabc.com/about/code.htm
 Internal Communication System
Communication Codes
Alpha, Bravo, Charlie, Delta, Echo,
Foxtrot, Golf, Hotel, India, Juliet,
Kilo, Lima, Mike, November, Oscar,
Papa, Quebec, Romeo, Sierra, Tango,
Uniform, Victor, Whiskey, Xray, Yankee, Zulu
 Activity
Write down the IOM addressing HR Head about the
reimbursement of Medical Bill as per entitlement
from Department Head.
Internal Communication System

Q & A Session
THANK YOU