Salesperson Management

Group 2:
Goh Lin Hui Gareen
Herawati Telly
Lim Hui Ling Jacqueline
Tan Zhengyi
 Outline
• Introduction to IT, SPA, manufacturing
• Tbd
• Salary
• Job Responsibilities
• Incentives
• Comparison
• Conclusion
 Levels of Products and Services
• Core benefit
• Actual product
• Augmented product
 Definition
• Definition of product: Anything offered to a
market for attention, acquisition, use, or
consumption that might satisfy a need or
want. (e.g. mobile phone, mp3 player)
• Definition of services: Any activity or benefit
that one party can offer to another that is
essentially intangible and does not result in
ownership of anything. (e.g haircut, surgery)
 Introduction IT
• Provides a combination of Products & Services
(consumer products, industrial products)
• Product : Supplies DVD drives, Computer
peripherals, Hard disks
• Services: Provides Product support to
customers e.g. product recommendation,
warranty, IT consultation.
• Augmented
 Introduction SPA
• Provides mainly services to customers
(consumer products)
• Services: Massages, facials, body reflexology,
healing stones, manicures, pedicures.
• Products: anti-aging products, aromatherapy
oils, facial products, sun protection products,
diet meal package.
 Introduction Manufacturing
• Provides mainly products ( in relation to our
presentation : industrial products)
• Products : polymers (Polycarbonate, nylon,
acrylic butadiene styrene)
• (raw material)
• Services: product recommendation and
consultancy.
 Responsibilities IT
• Plan and prioritize personal sales activities and customer/prospect contact towards
achieving agreed business aims, including costs and sales - especially managing personal
time and productivity.
• Maintain and develop existing and new customers through appropriate propositions and
ethical sales methods, and relevant internal liaison, to optimize quality of service,
business growth, and customer and satisfaction.
• Use customer and prospect contact activities tools and systems, and update relevant
information held in these systems.
• Respond to and follow up sales enquiries using appropriate methods.
• Monitor and report on market and competitor activities and provide relevant reports and
information.
• Record, analyse, report and administer according to systems and requirements.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to
facilitate the development of profitable business and sustainable relationships.
• Adhere to health and safety policy, and other requirements relating to care of equipment.
 Responsibilities SPA
• Sales and Service oriented
• Good interpersonal and communication skills
• Self motivated and energetic
• Accountable for all revenue generating
• Accountable activities for sales target
• Maintain good customer relations
• Attend to customers enquires regarding the
SPA
 Responsibilities Manufacturing
• Maintain relationships with current customer
(plastic factory)
• Contact, visit, offer potential customers
• Offer sample product for new customer for
trial
• Organize and inform schedule of shipment to
customer and regional and head office.
 Incentives
• SPA
– Opportunity to travel and overseas posting.
– Good basic salary plus commission
• IT
– Medical benefits
– Able to claim taxi fares should there be a need to work beyond
9pm
– Able to purchase company products with a discount of 15%
• Manufacturing
– Medical and transport benefit
– Insurance
 Salary
• IT :
– Basic pay 2.2-2.4K
– Commission varies with sales
• SPA:
– Around 1.5-1.8 K
– Commission varies with sales
• Manufacturing :
 Responsibilities
IT SPA M
 Salary
Basic salaries Commission
IT 2.2-2.4 K Varies with sales
SPA 1.5-1.8 K Varies with sales
Manufacturing Varies with s
 Incentives
IT SPA Manufacturing
Opportunity to travel and Medical benefits
overseas posting
Good basic salary plus Able to claim taxi fares
commission should there be a need to
work beyond 9pm

Able to purchase company

products with a discount of
15%