BUSINESS

ETHICS

GROUP 3

1. NOR AIMAN BIN NORDDIN

2. NURUL ANIS ATHILAH BT AHMAD HILMI
3. SYED MUHAMMAD SYAHMI BIN SYED ABDUL RAHMAN
4. NURUL NADHIRAH BT AHMAD ROSMAN
5. MOHAMMAD ALI HADIF FATHI BIN HJ SOFIAN
6. MUNIRAH IZZATI BT MD JASNI
 TABLE OF CONTENT

Malaysia Airlines Crew Member of Sexual Harassment USA- American Airline Boeing 737 Max Problem
(social environment) (Technological Change)

1. Description of the issue 1. Description of the issue

2. Details of the case 2. Details of the case
3. Solution of the problems 3. Solution of the problems
4. Lesson from the issue 4. Law and regulations
5. Reference 5. Lesson from the issue
6. Reference
SEXUAL HARASSMENT

OF A MALAYSIA
AIRLINE

CREW MEMBERS
 DESCRIPTION OF THE ISSUE
Malaysia airlines
alleged sexual
assault on a
passenger
In addition to the RM616,000
compensation allowed under
the first tier of the Montreal
Convention, Bushney is also
seeking interest on damages,
costs and interest on costs, as
well as "further or other relief
that the court considers just".
Bushney said she told a MAS French police charged
official she had been sexually Mohd Rosli with indecent
assaulted after arriving at the assault after several
Charles de Gaulle airport in Paris, months of investigation and
and that she was told "there would he is currently on bail
be sanctions against her if the
claims were false”.
Her statement of claim says her
Under the Montreal
physical injures included genital
Convention, Bushney has
trauma and redness, abrasions,
two years to seek
physical manifestations from the
compensation, based on
shock of the assault, including
physical injuries she
tears and sleeplessness, racing
suffered as well as financial
heart, nausea and post-traumatic
losses.
stress disorder.
 Details of the Solution of the
issue problem

I. MAS terminated his employment two weeks

The Victim after the alleged incident and on Aug 25,

2014, Bushney revealed her ordeal on
Laura Bushney, 28, had travelled from Kuala television in Australia.
Lumpur to Paris with MAS on Aug 4, 2014.
II. Malaysia Airlines Bhd (MAS) is being sued
The attacker under the Montreal Convention for more
than A$200,000 (RM616,000)
Her alleged attacker, chief steward Mohd
Rosli Ab Karim
 Whether you're required by law to provide training or not, it's a best practice to
train all employees on sexual and other types of harassment, from your top
LESSON LEARNED
executives down to entry-level employees. Use training to show that harassment
FROM THE ISSUE
is not only against the law but also against your company's values. Stress how
important it is to your business to maintain a fair and harassment-free workplace
for all employees and use a broad definition of "harassment." Make clear that
severe or pervasive conduct that affects an individual's employment,
unreasonably interferes with their work performance, or creates a hostile or
offensive work environment is prohibited, as well as any unwelcome conduct of a
sexual nature. Additionally, prohibit any actions where it is expressed or implied
that submission to unwelcome behavior will be used as the basis for employment
decisions, such as promotions or benefits. Give employees examples of
unacceptable conduct and consider drawing upon the latest scandals. For
example, recent allegations included shoulder massages and discussions about
sex initiated by the accused.
 AMERICAN AIRLINES

BOEING 737 MAX

PROBLEM
Boeing has developed an MCAS software There are 2 fatal
update to provide additional layers of The problem is all about the new
accidents mainly
protection if the AOA sensors provide automated system of the Max because of
erroneous data. The software has been put which is Maneuvering
through hundreds of hours of analysis,
Maneuvering
laboratory testing, verification in a simulator Characteristics Augmentation Characteristics
and numerous test flights. Before it is System (MCAS) to enhance the Augmentation System
finalized, the software will be validated during pitch stability of the aircraft to (MCAS) which was
in-flight certification tests with Federal introduced to the 737
Aviation Administration (FAA) representatives. prevent from stalling.
Max.

The design of the MCAS meant that it was

MCAS relied on data from just one of the plane’s
repeatedly activated if it determined that there was
two so-called angle of attack sensors that are
a risk of a stall. This meant that the nose was
mounted on the plane’s exterior to monitor its
continually pushed down, making it hard for pilots
position in the sky. If that Angle of Attack sensor
to keep altitude or climb. The system was also
failed, then the MCAS could activate when it
hard to override. In both cases, the flight crews
shouldn’t, unnecessarily pushing the nose down.
were unable to override the MCAS, although other
The design meant that there was no automatic
crews had successfully managed to do so in
switch to the other Angle of Attack sensor, and
similar situation, and this contributed to the two
MCAS kept working with the erroneous sensor
accidents.
values. This is what happened in both crashes.
 Details of the issue Law and regulations

On 29 October 2018, Lion Air Flight 610 took off from

Jakarta. It quickly experienced problems in maintaining For the FAA to certify the 737 MAX, the
altitude, entered an uncontrollable dive and crashed
into the Java Sea about 13 minutes after take-off. original design had to meet FAA
requirements for control force feel when

On March 10 2019, Ethiopian Airlines Flight 302 from maneuvering or deviating significantly
Nairobi suffered similar problems, crashing into the from trimmed equilibrium. The aircraft
desert around six minutes after leaving the runway.
manufacturer is responsible for making

In total, 346 people lost their lives. After the second design decisions and showing
crash, US regulator the Federal Aviation Administration
(FAA) decided to ground all 737 Max planes, of which
compliance to applicable regulations.
around 350 had been delivered at the time, while they
investigated the causes of the accidents.
Nowadays MCAS software has been modified and uses both angle of attack sensors
instead of one sensor and pilots are provided with Angle of Attack sensor.

The MCAS only activated once rather than multiple times, when a potential stall is
signaled by the Angle of Attack sensors. Pilots are provided with an “Angle of Attack
disagree warning” which indicates that there might be an erroneous activation of
MCAS.

Boeing also provide the pilots a training on the operation of the MCAS and how to
handle its problems and the training will be approved by the FAA.

SOLUTION OF THE PROBLEMS

 LESSON LEARNED FROM
THE ISSUE

Boeing should prioritize safety system before introducing new

system or software and they should give clear instruction to
the airlines and crews about the new system so that they
know how exactly the system works. Then, FAA must be
responsible to fully review and investigate the new system by
themselves before approving it to fly.