Professional Documents
Culture Documents
Tiếng Anh Trong Kinh Doanh Quốc Tế: Chapter 3: Work And Motivation
Tiếng Anh Trong Kinh Doanh Quốc Tế: Chapter 3: Work And Motivation
• Look at the list of factors that affect work motivation and add your
own ideas.
1/ money: basic salary, bonus, commission, allowance, annual
increment
2/ company package: training, long holidays, longer leave, TOIL (Time
off in lieu)
3/ work environment: friendly, supportive, fun, stimulating, rewarding
4/ work relations: good relationship with colleagues and superiors
5/ company culture: no fat cats, working hours, overtime work
6/ personal factors: taking pride in your product/ service or brand
7/ …
MOTIVATION: THEORY X AND THEORY Y proposed by Douglas McGregor
THEORY that people are lazy and will avoid work and responsibility if
they can
• Therefore, they have to be closely supervised and told what to
do.
X • They have to be both threatened, for example with losing their
job, and rewarded with incentives
THEORY work, and given the right conditions - job security, financial
rewards
• more applicable to skilled professionals such as managers,
Y
specialists, programmers, scientists, engineers according to
Peter Drucker
MASLOW’S HIERARCHY OF NEEDS
MASLOW’S HIERARCHY OF NEEDS
CASE STUDY 1
Alison has been working for AC Datacom for two years. She has an excellent
CV and worked hard for the first 18 months. However, you have noticed that
recently she hasn't been as focused or motivated. You are concerned that she
might be head hunted or simply quit. You talked this over in her appraisal last
month but she didn't say much.
What options do you have? Think of some more options and discuss the pros
and cons.
• offer her a rise in salary • move her to another section
• offer her more training • ….
CASE STUDIES
CASE STUDY 2
Your sales team of 10 people have been working together for five years.
However, their results have been getting worse over the last six months and you
have to cut the team down to eight. There are no clear candidates for who
should go. What is the best way to do this?
What options do you have? Explain the reasons.
• talk to the whole team and explain the situation
• not say anything and inform the two people by letter
•…
CASE STUDIES
CASE STUDY 3
Your team has just come to the end of a long but successful marketing
campaign. Everyone is exhausted. You have another big project coming up in a
few weeks' time.
What is best for your ream in the meantime?
• a compulsory holiday • a karaoke night
• a team-building course • a team weekend away
• a fun event, for example, paintball • …