Discipline Grievances and Conflict

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Employee discipline

Discipline means orderly conduct of


affairs
Presence of code of conduct to regulate
the behavior
Keep the rule and rules will keep you
Types of discipline
Positivediscipline
Negative discipline
Progressive discipline
Argument against the negative
discipline
Punishment has undesirable side effects
side
Punishment never really extinguise
Alternative to punishment
Extinction
Environment engineering
Reward
Adjustment
Essentials of good discipline system
Knowledge of rules
Prompt action
Fair action
Well defined procedure
Constructive handling
Hot stove rule
Warning
The burn is immediate
Consistent
Impersonal
Commensurate with the gravity of
misconduct
Causes of indiscipline
Ineffective leadership
Lack of timely reddressal of grievances
No proper code of conduct
Un interesting work
Unfair management practices
Drunkenness and family problems
Defective communication system
Procedure for taking disciplinary
action
Preliminary investigation
Issue of charge sheet
Suspension and pending enquiry
Notice of enquiry
Conduct of enquiry
Recording of findings
Awarding the punishment
Communication of the punishment
Grievances
Real or imaginary feeling of injustice or
dissatisfaction in relation to the job
Grievance may be expressed or implied
Causes of grievances
Grievance arising out of working
conditions
Poor physical conditions
Very tight production
Non availability of proper tools
Unplanned change in the schedule
Failure to maintain discipline
Mismatch of worker with job
Poor relationship with superior
Grievance arising from management
policy
Wage rate and methods of wage payment
Seniority and incentive schemes
Transfer
Promotion and demotion
Lack of opportunity for career growth
Penalties
Leave policy
Hostility towards trade union
Grievances arising from alleged
violation of
The collective bargaining agreement
Company rules and regulation
Past practice
Central or state law
Responsibility of management
Grievance arising out of personal
maladjustment
Over ambition
Excessive self esteem
Impractical attitude to life
Understanding employee grievances
Exitinterview
Opinion survey
Gripe Boxs
Open door policy
Essentials of sound grievance
procedure
Legal sanction
Acceptability
Promptness
Simplicity
Training
Follw up
Five beliefs that propel groups
toward conflict
Superiority – individual level core belief –
group level world view
Injustice – individual level core belief- group
level world view
Vulnerability- individual level core belief-
group level world view
Distrust - individual level core belief- group
level world view
Helplessness - individual level core belief-
group level world view
Theories and models
Dual concern model
Avoidance conflict style
Yielding conflict style
Competitive conflict style
Cooperation conflict style
Conciliation conflict style

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