Group 4

10. Ni Made Dita Ayu Purnama Sari

22. Tri Mukti Supriyadi
28. I Nyoman Agus Darmawan
29. I Wayan Ricko Wika Saputra
30. Made Dimas Yuliantana
31. Ni Wayan Dwi Grahanita Yoga Putri
32. Gede M.Satria Sakti
33. Azra pradnya nugraha
 Element 4:
Perform check-out functions
4.1 Maintain and prepare
guest accounts 4.5 Process express check-
outs

4.2 Prepare and review

departures lists 4.6 Process group check-
outs

4.3 Present accounts to

guests 4.7 Distribute departures
list as required

4.4 Process payments and refunds

and issue receipts 4.8 Assist guest with on
departure requests
 Introduction

The departure list provides the

front office with a lisiting of all
guests expected to depart on the

4.2
Prepare and review departures
day. Reception needs to
constantly review this list to make
changes and communicate these
changes to other departments.
However, not all guests on the list
lists
depart, some guests depart before
their due date while others request
extensions..
Review departures list
A departure list for the day will be generated either early in
the morning or overnight by the night audit team.
Check the report for:
Express check-outs Prepare the necessary documentation to give to the
guest. These guests want a fast and efficient
checkout with no problems.
Group check-outs and late So that Reception is not cluttered with the main group at
check-outs one time, guest folios can be prepared ahead of check-
out.
Early check-outs These can affect the Housekeeping Department, as well
as Reception, which may need to determine whether a
late check-out fee is to be charged to the guest.
Variations to check-out from Housekeeping will have previously received a report
details indicated on the regarding check-in/check-outs.
registration card
Early departures

Where guests depart at a premature date, this means that a

room becomes available for resale earlier than expected.
Housekeeping should be notified to service the room as soon
as possible so it can be placed back on the rack/board for
sale.
Other issues

Other aspects associated with reviewing departure lists

include checking documentation to ensure a speedy and
efficient check-out.
Issues to check could include:
Ensuring that company faxes are attached to the Registration
Card where it is a company booking.
Checking to see if guest has exceeded the Floor Limit for
credit card payment and obtaining appropriate authorisation
where necessary.
 There are any question’s?

Thank you so much for attention’s

Have a nice day