Professional Documents
Culture Documents
Sirius Balancing Logic
Sirius Balancing Logic
Sirius Balancing Logic
Balancing Logic
Agenda
• Logic
• Overview
• Available engineers
• Quota impacting case
• Non-quota impacting case
• Best match engineer
• Criteria
• Quota impacting case
• Non-quota impacting case criteria
• Grade calculation
• Example
• start_shift
General • qm_last_assigned_time
• last_assigned
Regular/Critical • total_sum_today
• total_sum_sev1_monthly
Critical • total_sum_sev1_today
• total_no_sum_today
Regular/Critical • total_no_sum_monthly
Critical • total_no_sum_sev1_monthly