E- Government and T

he Organizational C
hange
  E-Government
( Electronic Government)
Is use of Information and Communications Techn
ology (ICT) and other web based technologies to e
nhance the access of information and improve deli
vert, efficiency and effectiveness of services to the
public.
  IMPORTANCE OF
E-GOVERNMENT
 It gives varied departments information to the public and
helps in decision making.

 It ensures citizen participation at all levels of governance.

 It leads to automated services so that all works of public

welfare is available to all citizens.

 It revolutionalizes the functions of government and ensur

es transparency.
 FOUR TYPES OF
E-GOVERNMENT
 Government-to-
Citizen (G2C)
 Government-to-
Employee (G2E
 Government-to-
Business (G2B)
 Government-to-
Government
 BENEFITS OF E-GOVERNMENT
Effeciency
Improves services
Better accessibility of Public services
More transparency and accountability
  DISADVANTAGES OF
E- GOVERNMENT
① LACK OF EQUALITY in Public access to the internet ,reliability of information on the
web, and hidden agendas of Government groups that could influence and bias Publ
ic opinions.

② HYPERSURVEILLANCE - once the Government begins to develop and become more s

ophisticated the citizens will be forced to interact electronically with the Governme
nt on a larger scale.

③ COST - although the large amount of money spent on the development and implem
entation of E- Government to the outcomes and effects of trial internet based gov't.
are often difficult to gauge or unsatisfactory.

④ INACCESSIBILITY - an e-Government site that provides web based access and suppo
rt often does not offer the potential to reach many users including those who live in
the remote areas, have low literacy levels and exist on poverty line incomes.
  CHALLENGES OF
E- GOVERNMENT
 Top management support.
 Resistance to change the electronic ways.
 Collaboration and lack of qualified personnel and
training.
Implementation needs the support from the lead
ers and top management.
 BARRIERS OF E- GOVERNMENT
IMPLEMENTATION
ICT INFRASTRUCTURE - the implementation of e-Government initiatives face some technological difficul
ties such as lack of shared standards and compatible infrastructure among departments and agencies.

SECURITY - protection of information and systems against accindental or intentional disclosure to unaut
horized access or unauthorized modification or destruction.

 2 ELEMENTS OF SECURITY :
① Network security - it should maintenance and ex infrastructure protection in the form of firewalls and
limits on those who have access to data.
② Documents security - is that security be visible and forebondimg to determine criminals.

POLICY AND REGULATIONS ISSUE - signing a contract or a digital agreement , which has to be protected
and recognized by a formalized law, which protect and secure these kinds of activities or processes.

CULTURE - cultural norms and individual behaviour patterns play a role in how citizens and policy maker
s use technology and many people resist change and adopt new technologies slowly and with great deli
beration.
 THE ORGANIZATIONAL CHANGE

refers to the actions in which a company or busine

ss alters a major component of its organization,suc
h as its culture,the underlying technologies or infras
trusture it uses to operate, or its internal processes.
 ORGANIZATIONAL CHANGE MAN
AGEMENT
is the method of leveraging change to bring about
a successful resolution.

THREE PHASES:
① Preparation
② Implementation
③ Follow- through
  CAUSES OF ORGANIZATIONAL
CHANGE
New leadership at the helm of the company or wi
thin its departments.

Shifts in the organizational team structure.

The implementation of new technology.

The adoptation of new business models.

 TYPES OF ORGANIZATIONAL C
HANGE
 ADAPTIVE CHANGES:
Are small, incremental changes organizations adopt
to address need that evolve over time.

 TRANSFORMATIONAL CHANGE:
Have a larger scale and scope than adoptive change
s, that can often involve a simultaneous shift in mis
sion and strategy, company or team structure, peop
le and organizational performance or business proc
esses.
 IMPORTANCE OF ORGANIZATIO
NAL CHANGE MANAGEMENT

Organizational change is necessary for companies

or government to succeed and grow.
Change managment drives the successful adapta
tion and usage of change within the businesses of
the government.
It allows the employees to understand and comm
it to the shift and work effectively.
 ORGANIZATIONAL CHANGE PRE
PARATION
① Define the organizational change, understand why its critical and garner
support from your colleagues.

② Create roadmap that clearly articulate and measure success and explain
s, how the business and its employees, costumers, and constituencies w
ill be affected.

③ Ensure the process plan aligns with business or Government goals and o
utlines the implementation and sustainability of the organizational chan
ge.

④ Continously assess outcomes, measures data, train employees on new

methodologies and business or Government practices, and readjust goal
s as necessary.
 MANAGERS ROLE IN THE ORGA
NIZATIONAL CHANGE
① More concentrated on making business transitio
ns successful.
② They focus on implementing change by determin
ing the discrete steps that they need to happen
and their sequence.
③ Responsible for allocating resources.
④ Responsible to know how to design, direct and s
hape processes.
 PRESENTED BY:

Leah P. Aboga
BPA-2
PA4