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Culture Documents
Assertiveness Training
Assertiveness Training
Assertiveness Training
Look at your rights, what you want, what you need, and what
your feelings are about the situation
Arrange a time and place to discuss your problem that is
convenient for you and the other person
Define the problem as specifically as possible’
Describe your feelings so that the other person has a better
understanding of how important the issue is to you
Express your request in one or two easy to understand
sentences
Reinforce the other person to give you what you want
What if the other person doesn’t get
it?
In some cases, positive reinforcement may be ineffective
If the person seems resistant or you’re having trouble
motivating them to cooperate
– Utilize negative consequences for failure to cooperate
– Most effective ones are descriptions of the alternative way
you will take care of yourself if your wishes aren’t met
• If we can’t leave on time, I’ll have to leave without you.
Then you’ll have to drive over later on your own.
LADDER script