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13 Slides
13 Slides
13 Slides
B NOTE
C NOTE
H NOTE
FORM
Y3930
Service Receivables
For one year free services are provided. After that there is a
price review (PR) :-
10%-comprehensive contracts.
12.5% non comprehensive contracts.
12.5 % for oiling and greasing& G)
15% for machines greater than 15 years
In case of comprehensive and non comprehensive contracts
there is 24*7 call back i.e. the customer can call any time as
per his requirements. In case of oiling and greasing contracts
call for complaints can be made only during working hours of
the business.
DATA ANALYSIS AND INTERPRETATION
Go to conclusion-20
ANALYSIS:-In comprehensive contracts major reason is invoice
delay from head office Mumbai which can be looked upon for better
services.
LIKERT DIFFERENTIAL SCALE
One-Sample Statistics
N Mean Std. Deviation Std. Error Mean
4 mean value =4
APPLYING T-TEST
Considering the test value as ‘3’, the significance value for the rating of this statement comes out to be
0.8122, which is more than the level of significance value (0.05). Hence the Null Hypothesis is
accepted and it can be concluded that the respondents neither Agrees nor Disagrees on the
statement. Respondants carry a neutral view towards this statement.
FACTOR ANALYSIS
Which factors should be used for analysing the best terms of payments
Current system 30%, 60%.10%
Free services for more than one year
Attractive discounts in future
Customer should have the power to negotiate.
Payment for services should be made on adhoc basis only when they are needed.
COMMUNALITIES
CURRENT SYSTEM-30%,60%,10% 1.000 .925
FREE SERVICES FOR MORE THAN 1 YEAR 1.000 .936
Double invoice generation delays the receivables .Only one invoice should be generated
from head office.
Issues involved with NS-25.
FR HIT problem.
Minimum Inventory Issues.
SSCA form to be filled by employees also delays the receivables.
T-order sales problem.
Local store audit,NSC audit problem.
Fixed lines of authority ,responsibility should be determined and accountability should be
clearly defined.
Decentralization is must .
Increase perks and incentives of employees.