Post Covid-19 travel

restrictions
Hotel and accommodation sector
# Rahul. T #
“you can feel it with
your eyes closed”
“Tajness”

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COVID vs Hotel
The branded, chain and some
luxury standalone hotels constitute
1.4 lakhs rooms which is only 5%
of total rooms available. The rest
95% are Bed & Breakfast, Guest
Houses and unbranded budget
hotels. The hotel industry faces a
loss of Rs. 620 crores.

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TRAVEL
RESTRICTION

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 POST COVID
RESTRICTIONS
• Resting our rooms after check-outs and prior to reoccupation.
• Thermal screening of entrants and regular health-checks and
counseling support for our associates.
• Mandating use of statutorily prescribed protective equipment, by our
guests and associates.
• Use of digital technology for seamless check-ins, check-outs,
payments and dining experiences.
• Use of proven disinfectants for regular and deep disinfection of all
hotel areas.
• Re-modeling of fixtures in our guest and service areas as per physical
distancing norms.

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 Lobby

• Furniture layout in the lobby will be redesigned as per social distancing norms
• Entire Lobby will be sanitized by thorough misting of Virucidal disinfectant frequently
• High touch points of the lobby will be sanitized frequently 

Cloakrooms

• All public area cloakrooms will be sanitized at a higher frequency

• Antiviral wipes & sani-seat will be incorporated
• Housekeeping attendants will wear enhanced PPEs
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 Laundry & Linen

• Presoaking and washing procedures will be modified as per guidelines from WHO and
MoHFW (linen processed with sodium hypochlorite)
• Linen will be washed at higher temperature for better disinfection
• Laundry staff will wear complete set of PPEs during laundry operations
• Laundry pickup and processing will be done under strict supervision as per the
guidelines from WHO & local bodies

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 Guest Rooms

• All associates entering the guest room at any point will wear enhanced PPEs
• Room will be thoroughly sanitized and serviced once a day

• Collaboration with accredited labs and field experts will be done for the hygiene check and
certification process
• Air quality in the room will be constantly monitored to be SPM and pathogen free

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 Fitness Centre

• Social distancing will be practiced by all trainers with guests

• Layout changes will be done to ensure physical distancing
• Equipment will be thoroughly sanitized post usage
• Guests and trainers will be requested to wear mandatory PPEs while using the facilities

Garden & Lawns

• Regular fogging will be done around garden areas to eliminate pest issues
• Guests will be requested to maintain social distancing & wear proper PPEs during walks
around the garden
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 Banquets

• Group coordinators are being • Banquet staff will wear all

informed about the physical mandatory PPEs while serving
distancing norms. food.
• Self-service buffets will be • External vendors will be
suspended. restricted to enter the
premises without proper PPE.

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 Restaurants
• Number of tables and the
layout will be altered to
maintain social distancing
norms.
• Self-service buffets will be
implemented with adequate
protection like sneeze guards.
• F&B staff will wear all
mandatory PPEs while
serving guests.
• Menus will either be
presented digitally or in
single use disposable units.
• Contactless payment will
be implemented.
• All self-service condiments
will bereplaced with one
time usage sachets.
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 Taj Khazana
• Social distancing will be maintained in the
store at all times between associates and
guests.
• Team members in the stores will wear PPEs at
all times.
• Sanitization will take place at regular intervals.
• Contactless transactions will be encouraged
during payment.

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