STCI/TF-CM/SCM-55 Rev. No.

00 Approved: RTD
 1. 3 Cleaning Supplies and Standards

a. Cleaning Tools and Equipment

For a thorough cleaning, the hotel, lodging house or any building must be equipped with appropriate
cleaning and sanitizing tools and equipment as follows:

Item Description
1. Yard Brooms
Used for sweeping external surfaces like the driveways, walkways, porch,
car parks, employee entrance, rooftops and all other tarred and cemented
floor areas.

2. Sweeping Brooms
3. Ceiling Brooms
Used for cleaning internal floors prior to subjecting them to water cleaning.
It removes the grime and mud from the surfaces tat are swept into
dustpans and deposited to common garbage areas.
Use this broom to remove cobwebs in the ceiling.
Clean the brittles of the broom after use and at the end of each shift.
4. Mops
Are meant to be moistened in pails of water before being applied on
the floors. Public floors with tiles, marble, granite terrazzo and
linoleum are best cleaned with this method.

5. Floor Dusters
Are used to wipe out dust only. It may not remove difficult stains and
spots.

6. Cotton Mops
Are used when adequate drainage is not provided. These mops
absorb the water and are then squeezed out into pails.
7. Floor Scrubbers
Are used for wiping difficult stains and spots on floors.

8. Feather dusters
Are useful tools for cleaning public area tables, lamp shades, sofas
and artefacts that are at floor level or on the walls.

9. Hand brush and Dustpan

Are the common tools that all public area cleaner will like to have to
remove dirt from table tops, carpets or hard floors.
10. Buckets or Pails Are essential to any wet cleaning of surfaces.
Buckets and mops are used for cleaning floors, walls and other parts
of the building.

Buckets must be emptied when the water is dirty. At the end

of each shift, they must be emptied, dried and cleaned. Parts must be
lubricated from time to time.
11.Sponges Are handy for all surfaces to clean and scrub difficult stains and
spots. They work well with special detergent spray bottles.

12. Drapery Cleaners

Are automated to clean extensive upholstery and curtains found in

banquets, lobbies and restaurants.
14. Scouring Pads Green: For Scrubbing purposes only.
White: For cleaning painted surfaces, glass mirrors, marble and
porcelain.

Should not be used for painted surfaces, mirrors and glass

panels. Neither should it be used for scouring powder.
Always make sure the pads are wet before using them

15.Dusting Cloth
This is used for dusting wooden and painted parts.

Make sure the cloths are clean otherwise the dusty cloth
will merely rub the dust unto the surface being dusted.

16.Cleaning Towel
It is used for drying bathroom walls and floor tiles after they are
cleaned.
Make sure the cloths are dry.
17. Polishing Cloth
This cloth is used for polishing metal surfaces like bathroom fixtures.

Use cloths that are made of fibre to be able to absorb the

water left behind during the cleaning process.
18. Hand Brushes
This brush is meant for brushing away dusts from rough surfaces
such as rattan, wickerwork, etc.
It is also used for cleaning tiles.

Make sure that the brush is not left immersed on the

cleaning water for a long time.
19. Toilet Bowl Brush
It is used for cleaning toilet bowls.
Toilet brush should be kept after use in a storeroom either in a
holder or in a plastic bag hanging on one end of the trolley. Never
leave the brush with other cleaning equipment as this may contain a
lot of dirt and bacteria that will contaminate other cleaning materials.
20. Floor and Window This is needed to remove excessive water from the surface and corners. It
Squeegee also speeds up the drying process.
Used when floors are washed down with water and not mopped. Public cloak
rooms, service landings and stairwells are subject to this treatment.

Make sure that rubber strips are supple. Have it replaced the moment
it turns hard and brittle.

21. Tongs
To be used for picking up dirt and cigarette butts found on ashtrays.

This is used to prevent the hands from getting into direct contact with
the dirt that maybe a source of bacterial contamination and disease.

22. Trash Bags The plastic bag shall serve as under liner for garbage containers so that the
wet garbage does not penetrate into the corners or surfaces. Otherwise, wet
garbage will cause foul odor and proliferation of bacteria.

Containers of wet garbage shall always be underlined with trash bags.

Bags should be closely tied before it is disposed in order to avoid the spread
of foul odor.
23.Insect Sprayer
Used for fumigation so as to eliminate pests and mosquitoes.
Spray the area while windows and doors are close. Leave it close
for at least 15 minutes then open to allow vapors and bad smell to
evaporate. Then remove dead mosquitoes.

24. Floor Polishers

To be used in scrubbing, stripping and polishing hard floor
surfaces and also vinyl, wood parquet, etc.
Use the appropriate pad for scrubbing, stripping and polishing.
Give the wax on the floor enough time to dry before polishing.

25. Vacuum Cleaner

It is used to eliminate loose soil and dust particles from carpet
surfaces, upholstered furniture and even hard surfaces.
Dust bags must be emptied daily.
After using, roll back the wire neatly on the back of the vacuum
cleaner. Place it on one end of the trolley.
26. Carpet Sweeper
Used to pick-up dirt and particles from the carpet. Press the handle and
push towards the dirt to vacuum-sweep the carpet.

27. Hydro-Vacuum or Wet

and Dry Vacuum It is an all purpose vacuum for dry and wet surfaces. It is used also for
absorbing water in flooded or wet surface.

28. Carpet Extractor

It is designed for dry foam shampooing of carpets. It removes dirt that
sticks into the carpet layers.
Simply twist handgrips and move machine gently from one corner to the
others.

29. Carpet Shampoo

Machines Are used to shampoo carpets on a weekly or monthly basis depending
on use.
Offers the ultimate in performance for heated carpet shampooing and
extraction.
b. General Rules in the Use of Cleaning Tools and Equipment

The following are the general rules in the use of cleaning equipment:

General Rules in the Use
of Cleaning Equipment
1. Check electrical appliances and equipment before use.
Check if there are frayed wires, loose plugs and
connections. Never use any appliance that is defective.
2. Handle equipment with care and make sure it does not
bump on hard.
3. Clean and store equipment in their custodial room
immediately after use.
4. Empty dust bags of dry vacuum cleaners before they
overload and after use.
5. Follow manufacturer’s operating instruction.
6. Schedule a regular check-up of equipment to prevent
serious breakdown.
7. To avoid electric shock or short circuit, do not expose
equipment to rain or water. Store them indoors to protect
them from getting wet. Electrical equipment should never
be used in wet surface.
c. Cleaning Chemicals
The following are typical types of cleaning chemicals used for cleaning guest
bedroom areas:
SUPPLIES PURPOSE PROPER USAGE
1.Neutraldetergents Usually called general purpose General purpose cleaners are generally
cleaners, because they can be concentrated and can be diluted with
water to adapt to different cleaning
used to clean most surfaces such
needs. If diluted correctly these cleaners
as tiles, walls, baths, basins, do not damage surfaces. The strength of
showers, the outside of the toilet, a detergent is measured by its pH. Most
shower frames, and floors. have a neutral pH of 7.
2. Acid detergents Mostly used for cleaning toilets, or These detergents contain acid (pH 1-6),
for removing lime deposits or and can harm the skin and other
surfaces, so should be used with
stains.
caution. Never mix with other chemicals
as they can produce harmful gases or
reactions.
3. Alkaline detergents These are usually called hard- They are strong because their pH is 8-
surface cleaners. Used for heavier 13. They must be used carefully
because they are corrosive and can
or more specialized tasks, such as
damage some surfaces.
stripping polish from floors.
4.Abrasive cleaners These can come in powder, Be careful when using abrasive
liquid or paste form. Used mainly cleaners because they can damage
surfaces that are easily scratched, e.g.
for cleaning enamels and
acrylic or fibreglass, marble, plastic, and
ceramics, e.g. toilets, vanity wood.
basins, and some china. They
contain finely ground minerals,
e.g. sand, pumice, and chalk to
rub away dirt.

5.Air Fresheners
Used to give a pleasant smell to Use sparingly.
the room for a limited time, and
to remove some unpleasant
smells.

6.Wood Polish
To polish wood surface, leather Spray it sparingly and evenly on the
and imitation-leather surfaces. surface.
7. Insecticides
To be used in fumigation and to Inasmuch as the chemical is toxic,
eliminate insects and pests.
8. Methyllated Spirit It is a chemical used for
polishing all glass surfaces
such as mirrors, windows, etc.
9. Air fresheners To be sprayed in the room in
order to remove foul odor in
guestrooms, comfort rooms or
any area with foul odor.
avoid spraying unto food containers
and food items. Remove food within
the affected areas during the
fumigation.
This chemical is highly flammable and
must never be used near fire or flame.
It also has high degree of evaporation
and should therefore be used in small
area sparingly one at a time to avoid
wastage.
Use sparingly.
10. Carpet Stain Remover Use to remove stain or spot on See procedure for spot removal
like atomizer. carpets.
11. Disinfectant like Lysol It is used to disinfect toilet Dilution will depend on the degree of
together with sprayer bowls, urinals, sink and most disinfection. The average is one cup of
Lysol to 1 gallon of water.
vulnerable to bacterial
Pure Lysol maybe applied to urinals
contamination. and toilet bowls since these areas
already contain water.
Use brush to clean and disinfect bowls
and urinals then rinse afterwards. For
other surfaces, apply with cloth or
mop, wipe surface, rinse and dry.
When using Lysol in atomizer can
apply the chemical directly to the
surface wipe with damp cloth or wet
brush then rinse and dry.

12. Metal Polish To be used for polishing brush
copper and metal surfaces
Apply small amount on a cleaning
towel and rub metal surfaces until the
tarnish will disappear. Rinse
immediately and remove left-over
polish with hot water.
13. Lacquer or Paint Use this chemical to remove Apply with a cleaning towel or
Thinner lacquer or paint from hard scouring pad until the leftovers are
removed. Then pat dry and polish the
surfaces.
surface.
Since the solution is highly
concentrated, light spraying is
sufficient to be able to economize.
14. Muriatic Acid To be used only for removing Hands should not get into direct
cement or plastic remains from contact with the acid as this can
cause skin irritation. If the remains
floors.
are thick, leave solution on the area
This is not advisable for toilet for a few minutes or longer. Then
bowls since it is very strong remove the remains with scraper or
and it can damage the tiles. hand brush. Repeat until all cement
Dilution will depend on the or plasters are removed, Rinse
thickness of cement or plastic thoroughly with water since any acid
remains. that remains on the surface may
cause damage.
Never mix Muriatic acid with any
other chemical.
15. Wax Stripper Formulated to break up loosen See procedures for stripping.
and strip off tough old waxes.
16. Degreaser Used to remove grease, oil, See procedures for degreasing.
dirt carbon, ink, mildew soils
and waxes.

17. Emulsion Wax A buffable wax used for See procedures for floor polishing.
resilient floors like vinyl,
linoleum and rubber tile and
for concrete floors and marble.

18. Polymer Sealer A non-buffable wax that is

highly recommended for
wooden floors.

19. Solvent Wax A kerosene-based wax used See polishing procedures.

for wooden floors.

20. Paste Wax For polishing stone floors,

wood and resilient floors.

21. Drain Cleaners To expedite draining of clogs.

d. Clean and Store Cleaning Equipment and Materials
Below are general guidelines for cleaning and storing cleaning equipment and
materials:

Cleaning Equipment Correct Usage Clean and Storage

AUTOMATIC SCRUBBER  Operate machine at a  After use, empty and clean both
moderate speed. solution and recovery tanks.
 Use correct amount and  Clean the vacuum filter.
type of detergent.  Check and rinse all of the hoses.
 Empty and clean  Damp wipe the exterior with a
recovery tank before germicidal solution.
refilling solution.  Wipe the squeegee blade.
 Check the casters, gear boxes,
belts and chains.
 Store in a clean, dry room with
brushes and squeegee in the up
position.
 Check water level in batteries
frequently.
 Charge as needed.
FLOOR MACHINES  Mount the brush or pad driver
by hand.
 Do not “hop” or run the floor
machine over a brush or a pad
driver.
 Start the machine only when
the pad driver is securely
locked and pad installed.
 Inspect cord frequently for
damage.
 Remove plug from outlet
carefully.
BUCKETS & WRINGERS
 Wipe cord after each use and wind
around hooks on the machine.
 Remove the brush or the pad driver.
 Wash and dry the brush with bristles up.
 Wash floor pads after each use.
 Wipe machine with a cloth dampened with
a germicidal solution.
 Oil wheels as needed.
 After each use, rinse and wipe out the
buckets.
 Use plastic liners with floor finish products
to reduce clean up requirements.
 Clean the wringer.
 Store buckets upside down.
 Oil casters on bucket and working parts of
wringer regularly.
 Replace bumpers on buckets when
necessary.
  Clean the dust mop by shaking it
inside a plastic bag or brush with
Dust Mops
a counter brush and dust pan.
 Vacuum the trapped soil from the
mop.
 Re-treat with water-based dust
mop treatment only.
 Do all clean-up in the storage
areas only.
 Return mops to the laundry on a
regular schedule.
 Hang up the dust mops in the
storage area when not in use.
Wet Mops  Freshly laundered mops should
be issued at the start of each
shift.
 Soak mops in germicidal solution
after each cleaning task.
 Mops not in use should be hung
away from contact with the wall.
 Bag and return used mops heads
to the laundry for cleaning.
  Vacuums must be
Wet/Dry Vacuums
operated with bacteria
filters properly installed.
 Start vacuuming next to
the machine.
 Work away from
machine.
 Use proper tools.
 Prevent machine from
running over cord.
 Inspect cord regularly
for damage.
 Empty vacuum immediately
upon completing task.
 Clean or replace the bacteria
filter.
 Rinse the vacuum tank with a
germicidal solution.
 Wipe the exterior of the
machine.
 Rinse hoses, wand, and tools.
Wipe them clean.
 Wipe the cord and wind it
loosely around the machine.
 Place the motor and cover
sideways to allow for thorough
drying.
  All chemicals must be
Chemicals  Ensure bottles and containers are
approved for use.
correctly closed and sealed.
 Read instructions for
usage and carefully follow  Check that all bottles and
dilution instructions. containers are labeled and that they
 Keeps all safety contain the correct chemicals as
information concerning specified on the label.
proper chemical usage
available for reference.  Damp wipe the outside of bottles
 Read and understand and containers to remove drips
chemical products MSDS.
 Clean all spouts and nozzles
 Keep chemicals in original
regularly to prevent blockage
containers.
 Do not repackage
chemicals.
 Never mix chemicals with
other chemicals.
 Use diluted chemicals in
properly labeled bottles
only.
  Wash cloths, sponges and
Manual Equipment
scourers and gloves in warm
water with detergent, rinse
well and allow drying. Clothes
should be spread out to
ensure they dry correctly
 squeegees, mops, brushes
and brooms in warm soapy
water, rinse well and with
sponge, brush, bristle or mop
side up
 Remove trolley items, damp
wipe, dry, and then replace all
items neatly
 Wash out buckets with warm
soapy water, and rinse and
dry thoroughly. Ensure there
are no residues left in the
bucket
RESOURCE MATERIALS:

1.Clean Solutions…Clean Manual, © 1999 by Franklin Cleaning Technology

2. Andrews, Sudhir. Hotel Housekeeping Management and Operations, ©2008 pp 318-

321; 322-341

3. Roldan, Amelia. Housekeeping Management, ©2003 pp 15-23

4. Tourism, Hospitality and sport Education and Training Authority (THETA), 2003 pp 5-
15
2. Floor Care, Cleaning and Maintenance

2.1. Types of Floor and Daily Maintenance

The condition of floors depends on how well they are cleaned and maintained. Without proper
maintenance, floors will wear easily and will lose their beauty. The following are the types of floors and its daily
maintenance:
TYPES OF FLOORS
DAILY MAINTENANCE
1. Hard Floors – are made from stone or clay
Sweeping – daily
a. Marble and Cemented Floors
Damp mopping – as needed
Plain polishing – daily
Stripping and finishing – periodically
Brushing with a push brush
Wet mopping

a. Mixed – i.e., pebbles, crazy cut, etc.

 1. Resilient Floors (Linoleum, vinyl,
asphalt tile, rubber tile) – they are
non-porous and sound absorbent.
Vinyl Asphalt tiles
Sweeping – daily
Damp Mopping – as needed
Spray buffing and polishing – as needed
Vacuuming of corners – daily
Dust mopping – daily

Rubber Tile
1. Wood and Parquet
Sanding – initial application
Sweeping – daily
Spray buffing and polishing a needed
Vacuuming of corners – daily
Dust mopping – daily
2.2. Types of Floor Cleaning Standards, Equipment Needed and Standard Expected Results

The following are the basic custodial procedures in keeping and maintaining hard
floors:

#1 - Personal Hygiene Purpose: To provide a clean, hygienic

custodial staff.
FLOOR CLEANING STANDARD

REQUIRED SUPPLIES AND  Hand Washing Supplies

MATERIALS  Clean, Neat Uniform
 Polished Shoes
 Identification Badge
 Hair Nets
STANDARD CLEANING 1. Preparation - Cleanliness requires a daily bath and a
PROCEDURES change to clean underclothing. Use a deodorant to
prevent body odor. Shave daily. Give teeth and hair
proper care, everyday. Keep fingernails short and clean.
Use cosmetics in moderation. Refrain from the use of
heavy scents.

2. Hand Washing - In order to control cross-contamination,

hands should be washed after performing cleaning duties.
Before continuing on to the next area, wash your hands.
Also, wash before meals and after going to the restroom.

Massage hand cleaner around the fingers, knuckles, and

hands. Scrub fingernails with a brush. Keep your hands
lower than your elbows when washing. Wash vigorously
for two minutes. The tap water should be running during
the entire process. Use medicated hand moisturizer when
skin becomes dry or chapped.

3. Protect Yourself - Use the proper Personal Protective

Equipment (PPE) for each cleaning task you perform.
 #2 SWEEPING – removing dirt and trash from floors
FLOOR CLEANING STANDARD
using sweepers and dust pan.

REQUIRED SUPPLIES AND  Soft broom for fine surfaces like cemented floors, vinyl
MATERIALS etc.
 Stick broom for hard surfaces like grounds.
 Carpet Sweeper for carpets
STANDARD CLEANING 1. Choose a good broom appropriate for your task.
PROCEDURES
2. Clear the area. .

3. Start at the furthest corner and work backward

toward the door.
4. Pull the broom against the floor in one direction and
lift it back to that edge in the other direction.
5. Sweep downhill and with the wind
6. Sweep the debris into the dustpan and dispose of it
in the trash.

STANDARD EXPECTED  All swept floors do not have dust streaks nor does
RESULTS show mark where dirt was picked up.
 No dirt left on corners, behind doors, under carpets
or furniture.
 #3 DUST MOPPING – dusting away dirt on floors using
mops.
FLOOR CLEANING STANDARD

REQUIRED SUPPLIES AND  Dust Mops

MATERIALS  Dust Mop Frames
 Quick Change Dust Mop Handle
 Dust Mop Treatment
 Dust Pan and Broom
 Putty Knife
 Stiff Bristle Brush
STANDARD CLEANING 1. Pick Up Trash and Dirt - Use a
PROCEDURES dust pan and broom to sweep up
accumulated trash. Empty this into a trash
chute or trash container.
2. Clean Up - Take the dust mop to the janitor's
closet. Close the closet door and brush out
dust mop with a stiff bristle brush or place the
dust mop head in a plastic liner and shake it
sharply several times. Cure the dust mop
with dust mop treatment at the end of the
cleaning operation. This allows time for the
dust mop treatment to spread throughout the
dust mop. It also eliminates a wet, oily streak
on the floors, from the dust mop. Replace the
mop head when it is soiled and return the
soiled mop head to the laundry. Always hang
dust mops with yarn facing away from walls.
Wash hands.
3. Pick Up Trash and Dirt - Use a
dust pan and broom to sweep up accumulated
trash. Empty this into a trash chute or trash
container.
4. Clean Up - Take the dust mop to the janitor's
closet. Close the closet door and brush out
dust mop with a stiff bristle brush or place the
dust mop head in a plastic liner and shake it
sharply several times. Cure the dust mop with
dust mop treatment at the end of the cleaning
operation. This allows time for the dust mop
treatment to spread throughout the dust mop.
It also eliminates a wet, oily streak on the
floors, from the dust mop. Replace the mop
head when it is soiled and return the soiled
mop head to the laundry. Always hang dust
mops with yarn facing away from walls. Wash
hands.
  The floor is free from dry loose soil, dust, grit/gravel and
STANDARD EXPECTED RESULTS
litter.
 The floor is free from black marks, scuffs and scratches.
 The floor is free from watermarks, spot, spills and any
detergent residues.
 The floor is free from hazards (identified and removed
immediately).
 Corners, edges and hard to reach areas are free from
all of the above.
 Traffic lanes are free from obstructions.
 Soil that remains after dust mopping is removed by wet
cleaning.
 The floor film is polished to desired appearance,
restored and recoated as needed. .
 All appropriate safety perimeters and/or equipment are
used.
 Cleaning solutions are rinsed quickly and the floor is
dried at once.
 No oily streak on the floors
 #4 DAMP MOPPING – mopping the floor with lightly wet
mop to clear the floor of dirt and soil.
FLOOR CLEANING STANDARD

REQUIRED SUPPLIES AND a. Wet Mop and Handle

MATERIALS b. Bucket and Wringer
c. Wet Floor Signs
d. FLOOR CLEANER
STANDARD CLEANING •Dust mop the floor using the dry cleaning procedures.
PROCEDURES
•Position wet floor signs.

•Always wear protective goggles and gloves when handling

cleaning chemicals.
•Fill mop bucket with FLOOR CLEANER solution following
directions on the product label. 
•Start with a clean mop. Place mop into cleaning solution. Wring
the mop thoroughly, it should only be damp, not dripping.
•Damp mop an area approximately 10" x 10", using a figure 8
motion. Leave the floor as dry as possible. This will speed the
drying process and allow the floor open to traffic sooner.
•To prevent dirt from being re-deposited, change FLOOR
CLEANER solution frequently.
•Clean all equipment and return to storage area.
STANDARD EXPECTED RESULTS  Water is used sparingly.
 Cleaning solutions are rinsed quickly and the floor is
dried at once.
 #5 Floor Stripping and Finishing Purpose: To remove floor finish
and embedded soil from the floor before applying new floor finish.
FLOOR CLEANING STANDARD
Stripping is the elimination of embedded dirt, oil and old
layers of floor finish and sealer. The process completely
cleans and prepares floors for the application of new coats,
floor sealer or floor finish (wax).

REQUIRED SUPPLIES AND  Rotary Floor Machine, Variable Speed Floor Machine, or
MATERIALS Automatic Scrubber
 Floor Stripping Solution
 Floor Stripper Neutralizer
 Floor Stripping Pads
 Hand Pads and Holder for edge cleaning
 Set of Wet Floor Signs
 2 Clean Mop Buckets & Wringers
 2 Wet Mop Handles
 Clean Looped-End Banded Mops
 Wet Pick-up Vacuum
STANDARD CLEANING
PROCEDURES 1.Select Personal Protection Equipment (PPE).

2. Assemble equipment.

3. In first bucket, mix stripper with cool water. Follow

instructions on product label.

4. Fill second bucket with clean cool water.

5. Mount black stripping pad to rotary machine.

6. Remove furniture, plants and walk-off mats.

7. Sweep area using broom.

 8. Remove gum and stickers using putty knife.

9. Dust mop floor.

10.Pick up debris using dust pan.

STANDARD EXPECTED RESULTS  All floors, after thorough stripping/scrubbing are applied
with a thin, smooth and even finish.
 Floors are clean and dust free.
 #5 Apply Strippers and Scrub: to provide a clean and attractive
condition to all resilient tile or hard floor surfaces, such as terrazzo.
FLOOR CLEANING STANDARD

REQUIRED SUPPLIES AND  Floor Machine or Automatic Floor Scrubber with Pad Driver
MATERIALS or Brush
 Solution Tank for Floor Machine
 Set of Wet Floor Signs
 Floor Scrubbing Pads
 Approved Floor Cleaning Solution, or Degreaser
 2 Wet Mop Handles
 2 Clean Looped-End Banded Mops
 Hand Pads and Holder
 Mop Bucket & Wringer
 Wet Pick-Up Vacuum
STANDARD CLEANING STEPS
PROCEDURES 1.Place wet floor sign close to work area.

2. Liberally apply floor stripping solution.

3. Allow stripping solution to dwell 3-5 minutes. Keep

solution wet. Add more solution if needed.

4. Apply baseboard stripper on baseboards, vertical surfaces and

hard to reach areas.
5.Scrub entire area using black stripping pad and rotary machine.

6.Scrub edges with doodlebug.

Hints:
Always wear Personal Protection Equipment (PPE).
Use caution as floor surface will become extremely slippery.
Flip pads often to avoid clogging.
Keep floor wet during stripping.
Clean pad after use.

7. Pick up solution with wet/dry vacuum or n automatic scrubber.

8. Rinse thoroughly using a clean mop and cool water.

9. Rinse baseboards.

10. Test for residue, wipe floor with hand. If residue,

rinse again.
 11.Apply floor finish using a clean
finish mop. Apply 4-5 thin coats.

Hints:
 
Rinse using cool water.
Rubber squeegee can speed up the process by pulling
solution to a central pickup point.
Do not use stripping mop for applying

STANDARD EXPECTED RESULTS  The floor is clean and free from dirt and debris
 #7 Applying Floor Finish Purpose: To protect floor surfaces, and to
maintain clean, safe, attractive floors.
FLOOR CLEANING STANDARD
Floor is finished with the application of coats of wax to make it
appear glossy and appealing to the eyes. When coated with
wax, the floor is better protected from damage and stains. A
good finish also prolongs the life of the floors.

REQUIRED SUPPLIES AND  Mop Bucket & Wringer

MATERIALS  Set of Wet Floor Signs
 Floor Finish
 Clean Floor Finish Wax Applicator Mops
STANDARD CLEANING PROCEDURES 1.Place wet floor sign close to work area.

2. Line bucket with plastic bag.

3. Pour floor finish into lined bucket.

4. Apply thin even coats.

 5.Allow 20-30 minutes dry time between each coat.

6.Clean and store equipment.

STANDARD EXPECTED RESULTS  Floors should be clean, shiny and bright.

 #8 - Spray Buffing Floors Purpose: To maintain shiny, attractive
floors.
FLOOR CLEANING STANDARD
For quality maintenance, the floor must be retouched and
buffed to remove embedded dirt and heel marks. Buffing
not only clears the floor but also prevents dirt from
penetrating and sticking to the finish.

REQUIRED SUPPLIES AND  Clean Dust Mop

MATERIALS  Rotary Floor Machine
 Floor Polishing Pads
 Floor Polishing Solution
 Clean Mop Bucket& Wringer
 Set of Wet Floor Signs
 Dust Pan and Brush
 Wet Mop Handle
 Clean Looped-End Banded Mop
 Floor Cleaning Solution, or Floor Cleaning Degreaser
STANDARD CLEANING 1. Prepare Area - Set up wet floor signs. Move all obstacles such
PROCEDURES as furniture.
2. Dust Mop Floor - Follow the Dust Mopping Procedure.
3. Damp Mop - Follow the Damp Mop Procedure.
4. Machine Buff Floor - Place the floor machine in position.
Spray the floor with the spray buffing solution and spread damp
solution across the floor with the floor machine. Work in areas
approximately 4' x 6'. Use a side to side motion; be careful to
avoid bumping walls and furniture. Allow a slight overlapping on
each pass. Buff until the haze is gone and the floor area has a
shine. Do not allow polishing pads to load up. Turn them over
or change them frequently.
5. Dust Mop Again - Pick up any dust resulting from buffing
operation. Use a clean, oil free, dust mop.
 6. When Finished - Remove the caution signs. Return the furniture
and other items cleared from the area to their proper positions.
7.Clean Up - Immediately clean up equipment at the conclusion of
the procedure. All floor pads must be thoroughly washed and
allowed to dry. All other equipment must be either washed or
wiped down and stored in the proper location. Wash hands.

STANDARD EXPECTED RESULTS

floor finish is very hard and durable, yet very slip resistant
floor’s appearance is clean, attractive and easier to maintain.

RESOURCE MATERIALS:

1.http://www.cleanfreak.com

2.Roldan, Amelia. Housekeeping Management, ©2003 pp 23 - 24

3. Cleaning and Maintenance of Carpeted Floors

3.1. Types of Carpet

The following are the different types of carpets and their description:

TYPE OF CARPET DESCRIPTION

Woollen Carpets  Most expensive.
 Water responsive and therefore suitable for wet
cleaning.
 Not highly inflammable and absorb sound well.
 Ideal for guestrooms and luxury hotels.
 In terms of cleaning, they are picky; therefore
strong detergents like ammonia, salts, alkaline,
soaps and chlorine bleach must be avoided.
Cotton Carpets  Not as resistant as woollen carpet.
 Their colors fade faster.
 Inexpensive and do not have that luxurious look.
 They do not absorb sound so well.
 Not recommended for superior hotels but
economical for hostels and budget hotels.

Synthetic Carpets  Widely used nowadays in hotels.

 Highly inflammable and a hazard in a crisis.
 Durable and flexible in design and construction.
 Hold their shape and return colors well.
 They absorb sound.
 Resist micro organism and can be treated with
molds.
Silk Carpets  Very expensive and delicate and therefore they
are used only in special rooms.
 Do not last long but are luxurious looking.
 They have fast colors and absorb sound well.
 They have less resistance.
 They can be shampooed well and are resistant to
bacteria.
3.2. Cleaning Tools and Equipment for Cleaning and Maintaining Carpeted Floors

Carpeted floors are made of fibers, therefore they need special attention. Improper cleaning and
treatment can destroy the fibers and turn it into a worn out carpet. The following are the cleaning
standards, cleaning tools and equipment for cleaning and maintaining carpeted floors:

Vacuuming Purpose: To provide clean, long-lasting and attractive

carpeted areas.
FLOOR CLEANING STANDARD

REQUIRED SUPPLIES AND  Commercial Upright Vacuum or a Wide Area Vacuum

MATERIALS  Disposable Vacuum Bags
 Caution Sign
STANDARD CLEANING 5. Prepare Area - Take the upright vacuum to the work site. Place a
PROCEDURES "Caution" sign in a prominent location.

6. Set Up Equipment - Plug in machine and place in a central

location. Be sure equipment has a three prong plug. To move
wet/dry tank vacuums short distances, pull by the hose. To
move longer distance, rewind cord and push the vacuum itself.
Take care not to bump walls or furniture.

7. Vacuum Carpet - Generally use a push-pull stroke about 3 feet

long. Vacuum so that the nap of the carpet is laid out by the pull
stroke. Overlap strokes slightly until area is covered. Use the
accessory tools for hard-to-get-spots. Move furniture and
equipment as little as possible. Do not over clean. Usually two
strokes per pass are sufficient. Watch cord carefully as it can
present a safety hazard. Work away from the wall with the cord
plug outlet to help avoid being tangled in cords.
STANDARD CLEANING 8.When Finished - Remove the "Caution" sign. Return the
PROCEDURES vacuuming equipment to the storage area. Check to
make sure that the filter bags are not full. If they are
full, empty the bag or replace it with a new
disposable bag. Also check for worn brushes or brush
strips and replace immediately.
9. Clean Up - Wipe the vacuum unit and cord clean of any
loose dust or soil. Wash Hands.

STANDARD EXPECTED RESULTS  All carpeted areas/upholsteries are kept clean, free of
dust.
 All spots are removed upon discovery.
 Carpet Bonnet Cleaning Purpose: To clean highly soiled traffic
areas, and preserve an attractive carpet.
FLOOR CLEANING STANDARD

REQUIRED SUPPLIES AND  Floor Machine with Pad Holder

MATERIALS  Carpet Bonnets
 Carpet Spotter
 Dual Motor Upright Vacuum
 Pump Up Chemical Sprayer
 Carpet Blower Dryers
 Bonnet Shampoo
 Mop Bucket & Wringer
STANDARD CLEANING 1. Preparation - Remove all obstructions from the area to be
PROCEDURES cleaned. If possible, remove the furniture. Use the
dual motor upright vacuum to vacuum the area prior to
cleaning. Assemble all the equipment and supplies and take
them to the area to be cleaned. Fill the
pump up chemical sprayer and mop bucket and add the
properly measured carpet bonnet solution to the water.

2. Carpet Bonnet Cleaning Procedure - Move the

floor machine to area to be cleaned. Attach the pad holder
to the machine. Spray carpet bonnet with carpet bonnet
solution.

Spray 4'x8' area to be cleaned with carpet bonnet solution.

Place the carpet bonnet under the pad holder on the floor
machine. Spray the exposed surface of the bonnet with the
cleaning solution. Bonnet buff the area that has been
sprayed. Move the machine at a gradual, steady pace.
Spray another area. Turn the carpet bonnet pad over and
repeat this procedure.
When the area is clean, allow the carpet to dry before
replacing furniture. Wet carpet can cause rust and
indentations from furniture. Carpet dryers speed
drying times considerably. Foil or cardboard squares
may be used under the legs of furniture if the room
must be put back into service before the carpet is
dry.

3. Clean Up - Empty all unclean solution. Thoroughly

flush out and rinse sprayer. Wash bucket and
wringer until there is no soil residue remaining
inside. Wipe with a clean, lint free wiper. Wash all
bonnets and hang to dry. Wipe floor machine and
cord clean. Wash hands.
X CARPET SHAMPOOING

Purpose: To remove heavy soiling and loosen ground-

in soil so it is easier to extract; To thoroughly clean the
carpet to a high level of appearance when spray or
bonnet cleaning no longer restores the desired
appearance, to remove heavy soil, and to protect the
carpet.

REQUIRED SUPPLIES AND MATERIALS  Carpet extractor

 Carpet shampoo, stain remover, gum remover

 Carpet cleaning brush

 Rotary floor machine with a shampoo tank

 Wet floor signs

 Large fan or carpet fan

STANDARD CLEANING PROCEDURES 1. PREPARATION:
•Wear appropriate personal protective equipment.
•Move all furniture out of the area.
•Vacuum the area thoroughly.
•Set up the wet floor signs.
•Inspect the area for spots, stains or other foreign
material. Remove before proceeding.
•Properly dispense the carpet shampoo into the
shampoo tank of the rotary floor machine.

•Properly dispense the extraction cleaner into the

carpet extractor.
2. Shampoo the carpet
A. Move the rotary floor machine from side-to-side,
using overlapping passes, while dispensing the
shampoo solution from the tank.
2.   Extraction clean the carpet
A.     Move the carpet extractor in straight, overlapping
passes. Dispense clear water onto the carpet except for the last
twelve inches in each row.
B.     After cleaning a row, move to the next row. Repeat this
process until the entire area is clean.
C.     In extremely soiled areas, you may need to make
additional passes over the area.
D.     Make a final pass over the carpet. Do not dispense
extraction cleaner over the final pass - use the vacuum only.
E.      Put fan on carpet for drying.
 
3.   Remove the wet floor signs and fans
A.  Remove the wet floor signs and fans after carpet is dry.
4.   Replace any furniture
A. Replace any furniture that you may have moved. If you
must replace the furniture before the carpet is dry, place plastic
under the legs.
5.   Clean up
A.  Rinse out the shampoo tank on the rotary floor machine
with plain water.
B.   Rinse out the extractor with plain water.
FLOOR CLEANING STANDARD Carpet Extraction Purpose: To deep clean embedded
soil and preserve an attractive carpet.

REQUIRED SUPPLIES AND  Carpet Extractor Machine

MATERIALS  Carpet Extractor Shampoo
 Traffic Lane Bonnet Solution
 Dual Motor Upright Vacuum
 Empty/Refill Bucket
 Carpet Blower Dryers
 Defoamer
 Carpet Deodorizer
5.Preparation - Remove all obstructions from the area to be
cleaned. If possible, remove the furniture. Vacuum the area
with a dual motor vacuum prior to cleaning with a carpet
extractor. Assemble all the equipment and supplies and take
them to the area to be cleaned. Fill solution tanks or portable
buckets and add the properly measured extraction solution to
the water.
6.Carpet Extraction Procedure - Move the carpet extractor to
the general area that needs to be cleaned. Pre-mixing all
chemicals to label specifications.

Place the vacuum tool, or drag wand, on the carpet.

Turn the pump/sprayer and vacuum switches to the "on"

position.
With the drag wand, make a forward pass, laying down a stream
of solution. Come back with the vacuum head on the drag
wand and extract the solution you just put down. Make sure
to place a small of amount of defoaming solution to ensure
you do not overfill the recovery tank.

Repeat this procedure on the next section of carpet. Be

sure to overlap 2 or 3 inches on each pass.

When the area is clean, allow the carpet to dry before replacing
furniture. Wet carpet can cause rust or indentations from
furniture. Carpet blowers speed drying times considerably.
Also foil or cardboard squares may be used under the legs
of furniture if the room must be put back into service before
the carpet is dry.
6. Clean Up - Empty all unclean solution from the extraction
tanks. Thoroughly flush out and rinse both tanks. Wash
recovery tanks until there is no soil residue remaining
inside. Wipe with a clean, lint free wiper. Repeat this
procedure in the clean solution tank. Run clean solution
through all vacuum hoses before transporting them to other
areas. Thoroughly wash and wipe down all domes and lids.
Clean the outside of the machine before transporting to
other areas. Wash and wipe the vacuum shoe and spray
nozzle areas.
Your carpet extractor should be winterized between uses if it is
to be exposed to freezing temperatures. To winterize your
machine, pour 1/2 gallon of windshield wiper fluid into the
empty solution tank. Run the pump until fluid flows through
the tank, and all attachments. Then run 1 gallon of water
through the extractor before the next use.
In order to control cross-infection, hands should be washed
after performing cleaning duties. Before continuing on to the
next area wash, your hands.
3.3. Sources of Spots and Stains in the Carpet and Its removal

Carpeted floors are made of fibers, therefore they need special attention. Improper cleaning and treatment
can destroy the fibers and turn it into a worn out carpet. The following are the cleaning tools and
equipment for cleaning and maintaining carpeted floors:

Source of Spots/Stains Solution

Sugar and Starch Wipe spot with a cloth or sponge; rinse with clear water.
Use dry cleaning fluid or absorbent powder cleaner.
Milk Sponge with Solution of water and detergent, then with
clear water.
Ink If spot is caused by washable ink, use damp, absorbent
cloth if it comes from ballpoint mark, use dry-cleaning
fluid.
Pet spots Sponge urine posts thoroughly with clear water then
blot quickly. Go over spot and apply solution of water
and detergent, then wipe off with cloth damped with
clear water, blotting up excess. IF spot has dried,
saturate it with solution of ½ cup vinegar to a cup of
warm water and let it stand for a few minutes. Blot and
repeat treatment until the discoloration disappears.
They dry carpet as quickly as possible.
Wax If the wax has dried, use stiff bristle brush to remove
solid matter. On spots caused by paste or liquid wax
or furniture wax, use dry-cleaning fluid. If stains
remain, rub with warm soapy water or foam-type rug
cleaner. Spots from self-polishing floor wax should be
cleaned with warm water and detergent. If necessary,
follow with foam-type or dry cleaning fluid, or both.

Cigarette burns If burns appear on the surface of the rug, use a sharp
scissor to snip away blackened ends of tuft. Sponge
with a solution of wax and detergent, then sponge
again with clear water. For severely burnt spots,
consult a professional carpet repair service

RESOURCE MATERIALS:

1.Clean Solutions…Clean Manual, © 1999 by Franklin Cleaning Technology

2.Andrews, Sudhir. Hotel Housekeeping Management and Operations, ©2008 pp 35 –
3.Roldan, Amelia. Housekeeping Management, ©2003 pp 46 - 48
. 4. Window Cleaning

4.1. Equipment and Materials Needed for Window Cleaning

The following are the equipment and materials needed for window cleaning:

Equipment and Materials Needed  2 buckets

 3 scrubbing-white pads
 1 bottle Methylated spirit
 4 – 8 Polishing Cloths
 2 mops
 1 hand brush
 1 broom
 4 – 8 cleaning towels
 2 squeegees
 4 plastic bags
 All purpose cleaner
4.2. Steps and Procedures in Window Cleaning

The following are the steps and procedures for window cleaning:

STEPS PROCEDURES
Step 1  Mix ½ bucket of water with ½ cup of all purpose cleaner.
Prepare the Cleaning Solution

Step 2  Place them near the working area.

Prepare all Needed Supplies
and Materials
Step 3  Use scrubbing pads with plenty of water.
Wash Frames and Windows  Do not squeeze the pads.
 Clean from top to bottom, inside and outside.
 Dip-in the cleaning solutions several times and squeeze it until
the dirt is completely washed out.
Step 4  Stand on ledge or sill and hold on the window frame.
Clean the Outside Part of the  Begin from the top and move towards the bottom.
Window
Step 5  Wipe-dry the frames, moving from the inside to the outside if the
Wipe-dry the Window Frame frames are horizontal.
using a Cleaning Towel  If they are vertical, move from top to bottom.

Step 6  Make sure that the rubber strip of the squeegee is clean.
Dry Clean  Move squeegee down wards from one side to the other.

Step 7  Fold polishing cloth into a pad then spray Methylated spirit unto
Polish the Glass the pad.
 Wipe windows moving side-ways until the whole area is polished.

STANDARD EXPRECTED  Window glasses do not have smudges or watermarks.

RESULT  Window frames and channels are free of dust.
 Thoroughly cleaned, no visible streaks, scratches or spots.
4.3. Brass Cleaning and Polishing
The following are the equipment and materials needed for cleaning and polishing brass. The steps
and procedures for cleaning and polishing brass are also included.

Equipment and Materials  Metal polish

Needed  Polishing Cloths
 All-purpose cleaner
 Hot water
STEPS PROCEDURES
Step 1  Gather them into a container.
Prepare all needed materials.
Step 2  Shake the polish container with a polishing cloth pressed against
Apply metal polish to the metal the mouth of the metal polish.
fixtures.  Place a little amount of the polishing chemical on the cloth.
Step 3  Distribute the metal polish evenly over the metalled fixture.
Rub the polish into the metal  Rub thoroughly until all applied polish on the metal surface has
surface. dried up.
 Repeat the rubbing process with a different cloth until the surface
being polished is shiny and cleared of tarnish.
Step 4  Mix the all-purpose cleaner with hot water.
Prepare the cleaning solution.

Step 5  Dip the brush in the cleaning solution, the lightly brush and clean
Rinse the surface. the surface.
 Make sure that there are no sediments left on the surfaces that
were polished, most especially in uneven or grooved surfaces.

Step 6  Wipe dry the surface with a cleaning cloth.

Dry the rinsed metal surface.

RESOURCE MATERIALS:
Roldan, Amelia. Housekeeping Management, ©2003 pp 32 - 35
 5. Furniture Cleaning, Care and Maintenance

5.1. Cleaning Material for Furniture Cleaning

The following are the cleaning materials needed for the cleaning, care and maintenance of furniture and its
procedures:
CLEANING MATERIAL PROCEDURE
Furniture cleaner polish For the furniture to look better and shinier, apply/spray furniture
cleaner polish.
Dusting Cloth (Old diapers, terry  Wipe and dust away all dirt in the inner and outer parts of the
towels cotton knit-wear or furniture using a clean and dry dusting cloth.
flannel) 1. Do not use cheesecloth since it usually
contains a starch sizing material.
2. Also avoid using coarse fabrics which are
linty. Old clothing that may have buttons,
snaps or trimmings with scratches and the
synthetic fabrics which will not absorb
moisture.
Cleaner Solution 1. Apply cleaner solution to all corners and
walls of the furniture.
Glass Cleaner 1. When cleaning glasses, apply glass
cleaner like “Glance” to make it look
shinier.
5.2. Other Cleaning Tips for Furniture
The following are other cleaning tips for furniture:
CLEANING TIPS
Never leave a damp cloth on a wood
surface.
Do not dry dust.
When furniture has become heavily
soiled with a thick layer of
accumulated dirt, the following are
recommended to be able to restore
their appearance at very minimal cost. 
RATIONALE
 A cloth that is damped in water, dry-cleaning solvent or any
liquid (including furniture wax) could damage the finish
because the moisture will be trapped under the cloth and will
not be able to evaporate.
 If dust and dirt accumulate on furniture, dusting them with
dry cloth may cause tiny scratches which dull the finish.
 The recommended procedure is to pick up the accumulated
dust without scratching the furniture’s surface.
 Fold a clean, soft cloth into a palm-sized pad and saturate it
with a generous amount of solvent.
 Rub the cloth over the surface with a circular washing
motion and clean the surface thoroughly.
Wipe away all loosened soil with a clean, dry cloth.
 Use plenty of solvent and change the wiping cloth frequently
to avoid re-depositing dirt.
 If there is no more soil that appears on dry cloth, the
furniture can already be applied with furniture cleaner and
polish product.
Yellow spots on bleached and
blond furniture also require
proper attention.
Laminated plastic tops such as
Formica can become dull and
Shabby from excessive wear
when harsh abrasive cleaners are
used to clean them.
 Aging causes these spots.
 Aging will be delayed when furniture is maintained
with the proper furniture polish.
 The chemicals used to bleach the natural wood begin
to lose their effect with the passage of time
 When light furniture is exposed to direct sunlight the
change may occur in just a few days, resulting to ugly
yellow spots.
 Nothing can be done to remove yellow spots, or
changes of color.
 It is therefore important that the furniture is protected
from sun exposure so that these damages can be
avoided.
 It is advisable to use furniture wax to avoid such
damage.
 Badly worn spotted areas spotted by rust, fruit juices,
permanent ink and dyes should not be cleaned with
abrasive cleaners as this may damage the plastic top.
 The stains maybe removed with a single step auto
cleaner-polish.
Pour a little car polish on a thick
pad of clean, soft cloth and rub it
on the area using long even
strokes, then wipe the surface with
clean cloth.
STANDARD EXPECTED RESULT
 The wax will protect the furniture against wear and make
daily maintenance easier.
 Thoroughly dusted, all surfaces are free of dirt and
spots.
 Appliances are properly arranged and installed in their
appropriate location.
 Upholstered chairs are shampooed or vacuumed.
 Furniture has no damages or defects.
5.3. Spot Removal on Furniture

The following are tips on how to remove spots on furniture:

SPOTS CAUSED BY WATERMARKS  Can be treated with a non-linty cloth moistened with
OR RINGS ON FURNITURE coconut oil.
SURFACE  After the treatment, wipe the affected area immediately
with a clean cloth.
 It can also be remedied by placing a clean, thick blotter
over the ring and pressing it with a warm (not hot) iron
until the ring disappears.

CANDLE DRIPPINGS AND MARKS  To remove it on the furniture, harden the dripped candle
LEFT ON FURNITURE wax by holding an ice cube on it a few seconds.
 Crumble off as much wax as possible with your fingers,
and then gently scrape with a dull. Plastic spatula.
 Rub briefly with cloth saturated with liquid wax, then wipe
dry with a clean cloth.
 Repeat the process until the mark disappears.
STAINS CAUSED BY BUTTER,  To remove these stains, place a white blotter soaked in
SALAD DRESSING, CREAM, ETC. lighter fluid over the spot and let it dry.
 Repeat the process several times if the stains are
stubborn. If these procedures fails to remove all the
stains, bleach it with an application of hydrogen
peroxide to which a drop of ammonia has been added.

ACID MARKS DUE TO SPILLED  To remove such marks, it is advisable to sand the area
FRUIT JUICES OR ALCOHOL gently with fine sandpaper.
 Then, rub with shine putty (tin oxide) using a damp, soft
cloth.

Note: After the stains have been removed, protect the furniture, especially marble by applying
furniture wax. The wax will also bring back the shine to the furniture.
5.4. Dusting of Furniture and Fixtures in Guestrooms

The following are the needed supplies and instructions in dusting of furniture and fixtures in
guestrooms:

Needed Supplies  Clean rugs or cloth

 Furniture Wood Polish
 Sprayer
Instruction
1. Collect dusting materials and supplies and place them in the
bucket.
2. Begin dusting by starting from the main entrance door until all
fixtures are dusted.
3. Using rags and sprayer of wood polish, start dusting from the
main door (front and back portion) including the jambs, hinges
and door knobs.
4. Continue dusting and proceed to wooden panels. Dust closet
shelves, walls, hangers, closet, bar and the outer and inner part
of the closet door.
 5.Dust TV sets and stand, study desks, chair and sofa.
Remove all items on top of the desk and return the
items properly after dusting the surface. Wipe the
drawers, dust legs of chairs and under the tables.

6. Dust glass windows, windowsills, valance board, wall

lamps (including the bulbs), wall frames and full length
mirror. Wipe the headboard and legs of beds.

7. Wipe nite table, telephone, bedside switches.

8. For suite rooms, wipe coffee table, side table with night
lamp, vanity mirror and console table. Dust mini-bar,
refrigerator and TV cabinet. Wipe all mini-bar items
and check whether the refrigerator needs defrosting

RESOURCE MATERIAL:
Roldan, Amelia. Housekeeping Management, ©2003 pp 28 - 31
 6. Bathroom Cleaning

6.1 How to Make Up the Bathroom

The following are the materials needed in cleaning the bathroom. The tasks and procedures in cleaning the
bathroom are also discussed.

Materials Needed:
 Bucket  All-purpose  Hand Brush
 Cleaning Cloth Cleaner  Warm Water
 Toilet Bowl Cleaner  Scouring Pads
 Rubber gloves
TASKS PROCEDURES
Step 1.  Take them out from the racks of bath and place them in the linen
Remove all the soiled towels canvas of the room boy’s cart.
and hand towels
Step 2.  Scrub them with all purpose cleaner, water and scouring pad. Wipe
Start cleaning the tiles, shower dry with absorbent cloth after cleaning.
down to the bathtub.
Step 3.  Follow the procedures on the succeeding page.
Clean and Sanitize the toilet
bowl.
Step 5.  Follow the procedures on the succeeding page.
Clean the Bathroom Wall

Step 6.  Spray it with glass cleaner then wipe it with dry cloth.
Clean the mirror.

Step 7.  Wash then with soap and water then dry with clean dry cloth.
Wash the drinking glasses (if
this is installed in the
bathroom).

Step 8.  Use a dry cloth.

Clean the shelves and cabinet.

Step 9.  Use a metal polish and clean rag.

Polish all chrome fixtures.

Step 10.  Brush the stopper with an all-purpose cleaner. Then wash it under
Clean the lavatory stopper the running water.
then rinse it with water.
Step 11.  Pour water around the sink from under the rim up to the bottom.
Rinse the lavatory sink.

Step 12.  Using dry cloth, wipe all surfaces of the lavatory sink and
Dry and polish the faucet and stopper. Then polish the faucet.
lavatory sink.

Step 13.  Screw the knobs using a screwdriver.

Install the faucet knobs.

STANDARD EXPECTED  Floor is mopped, sanitized, dried.

RESULT  There is no sign of marks or streaks on walls.
 All metal fixtures and hardware are cleaned and polished with
metal polish.
 Bathroom mirror is well polished and wiped dry, no marks.
 Sink are clean and sanitized with sanitizing chemical; free of foul
odor.
 Bathroom supplies are replenished and installed according to
standard arrangement.
 Shower curtain are properly brushed and wiped-dry.
6.2. Cleaning of Bathroom Walls

The following are the steps in cleaning the bathroom walls.

TASKS PROCEDURES
Step 1.  Splash it with warm water.
Wet the surface.
Step 2.  Scrub the cleaner unto all surfaces from upper portion to
Apply all-purpose cleaner. downward portion. Brush in between marbles.
Step 3.  Splash it with warm water from top to down ward portion.
Rinse the surface.
Step 4.  Wipe the whole surface with dry cloth.
Dry and polish the surfaces.
TASKS
Step 1.
Flush the toilet bowl.
TASKS PROCEDURES

Step 1.  Pull the flush downwards.

Flush the toilet bowl.
Step 2.  Squeeze the cleaner unto the surface and inner side of the toilet
Pour the toilet bowl cleaner. bowl.

Step 3.  Close the cover after applying the bowl cleaner.

Leave toilet bowl cleaner to
soak (at least for 2 minutes).

Step 4.  Use a brush, move around the bowl from under the rim up to the
Clean the toilet bowl. bottom.

Step 5  Pull the valve downward.

Flush it again.
Step 6  Brush and clean with all purpose cleanser then wipe them with
Clean the toilet seat and a damp cloth.
cover.

Step 7  Wipe from the top to bottom with a cleaning solution.

Clean the outside part of the
bowl.

Step 8  Wipe all surfaces with a cloth starting from top to bottom.
Dry and polish the bowl.

Step 9  Put the seat cover gently to the toilet bowl.

Close the toilet bowl cover.
EXPECTED  Restrooms cleaned and trash removed daily.
STANDARD
 Drains regularly cleaned with long-handled brush.
RESULTS
 Cracks and crevices in walls and floors sealed.

 Plumbing in good repair (no leaks, drips, clogged drains).

 Stock Supplies are complete:

 Toilet paper

 Hand towels

 Hand soap

 Air freshener

 Clean mirrors

 Clean sinks, fixtures and countertops

 Clean and polish dispensers

 Clean urinals

 Clean partitions and walls

 Sweep and mop floor

6.4. Recommended Materials for Cleaning the Toilet
The following are recommended materials for cleaning the toilet bowl:

MATERIAL DESCRIPTION

Acid based bowl cleaner:  Citric acid is the safest to use but slowest to remove
Citric Acid mineral deposits.
Phosphoric Acid  Phosphoric Acid is safer than hydrochloric acid, won’t
Hydrochloric Acid smoke chrome.

 Hydrochloric is harsh, use only on porcelain with extreme

care and only on the worst mineral build-ups.

Note: Hydrochloric bowl cleaner will “melt” nylon carpet and

nylon hose, so be careful.
Rubber Gloves or Vinyl Work Used when washing.
Gloves

Eye Protection Usually required in cleaning toilets outside the home.

Bowl Swab A 12” plastic handle with a “bunny tail” material at end
approximately 4” in diameter.

Disinfectant/Detergent/Cleaner Any chemical that calls itself a disinfectant and has an EPA
number on the label to back up the claim of being a
disinfectant.

Disposable Towel or
Launderable Cloth

RESOURCE MATERIALS:
Roldan, Amelia. Housekeeping Management, ©2003 pp 25 - 27